Corrected my address immediately when I messed up and put my old address. Rug arrived extremely well packaged and looks great in my new house!!
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Lisez les avis des autres
The rug is exactly as I’d hoped and feel gorgeous. Made me happy when I unrolled it! My postcode was incorrect so the first delivery didn’t happen. It was hard to correct this online.
Travelled from Troon with view to order Harlequin Basketweave large rug.Appreciate all rugs on website are not in stock but I would have liked to see one of similar quality. Customer service was no... Voir plus
L'entreprise a répondu
We absolutely love this company! Superb range of super quality rugs, excellent website, great communications and delivery times and all at very competitive prices. Their anti-slip product is extrem... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 2008 Love-Rugs has being delivering rugs throughout the UK and world-wide. From designer brands such as Ted Baker, Sanderson and Louis De Poortere to budget, kid and pet-friendly rugs, Love-Rugs has something for every taste, interior and budget.
Coordonnées de contact
11 Commerce Street, G5 8AB, Glasgow, Royaume-Uni
- 01414206565
- info@love-rugs.com
- love-rugs.com
4,4
Excellent
303 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Love-Rugs
❤️
Easy ordering process
Easy ordering process, kept up to date with progress of order and delivery
29 juillet 2025
Réponse de Love-Rugs
Thanks Carol
Good quality rugs and very efficient…
Good quality rugs and very efficient service. I’d recommend
28 juillet 2025
Réponse de Love-Rugs
❤️
Bumpy start!
I am giving Love Rugs a 5 star review as I found their customer service to be faultless. Despite having initially received someone else’s rug (we all make mistakes) Eddie in Customer Service was extremely professional, communicative and overall really helpful.
Love Rug’s choice of rugs is extensive and the website easy to navigate. I’ll certainly be recommending them to my friends and family and I’ll definitely shop with Love Rugs again, despite the bumpy start!
4 juillet 2025
Avis spontané
Réponse de Love-Rugs
Thanks Michelle, mistakes unfortunately happen but we're glad it was resolved in the end. ❤️
Excellent customer service rug was delayed but was updated and notified.
Excellent service
26 juin 2025
Réponse de Love-Rugs
Barbara, thanks for the review and the understanding.
I have now bought three rugs from this…
I have now bought three rugs from this company All great value and delivered really quickly
25 juin 2025
Réponse de Love-Rugs
❤️
Highly recommended
Excellent experience in all aspects. Great rig, excellent service, fast delivery.
25 juin 2025
Réponse de Love-Rugs
❤️
Nice rug at decent price
Happy with the rug and the price. Well packaged too. Lost a star for the awful delivery service they use who gaslight you about delivery attempts that didn't happen..but otherwise very happy with the actual rug
24 juin 2025
I love Love Rugs
Fantastic communication and really helpful team.
A brilliant selection of rugs. I have ordered 5 so far and I am delighted with the colours and the quality. The customer service was exceptional. Prices and special offers were great too. I would highly recommend this company, they are top class.
2 mai 2025
Avis spontané
Réponse de Love-Rugs
❤️
Love-Rugs
I bought a lovely rug from Love-Rugs company, and I can say the rug looks amazing in my living room, high quality, and perfectly fits, delivery was very fast, and the service was amazing. I'm saying a big thank you, and recommending this company.
4 juin 2025
Réponse de Love-Rugs
❤️
Disappointed …
My experience with love rugs started great when I was purchasing the rug but not so good when returning it. The colour on arrival was nothing like the picture on the website which I challenged. I Was left no option but to return it at a cost of nearly £20 to myself so be careful
27 mai 2025
Réponse de Love-Rugs
Hi Lisa, thanks for sharing. The return cost being the responsibility of the customer is part of our terms and indicated on our returns section. This is standard across ALL rug sellers. We cannot offer free returns on top of free delivery (which is not a free cost or marketing speak to ourselves, we keep our prices low while also offering free delivery on most sales - at a cost of between £10 and £50 to ourselves depending on size and weight which of course is part of the loss we make with every return). We thank you again for attempting a purchase and sorry it didn't work out.
Love my rug and great price too. Really helpful when it came to delivery. Good shopping experience. Will be back!
Love my rug and great price.
27 mai 2025
Réponse de Love-Rugs
❤️
Reply to Owner Live Rugs
Travelled from Troon with view to order Harlequin Basketweave large rug.Appreciate all rugs on website are not in stock but I would have liked to see one of similar quality.
Customer service was non existent. A male (later told he was owner) came out of office totally blanked me no salutation etc and then left shop to move his car.As there was no staff evident I phoned their landline which was answered by owner’s female colleague who had been watching me from upstairs.
My advice would be order online, if you must, but do not waste your time visiting showroom.Common courtesy is clearly not paramount
26 mai 2025
Avis spontané
Réponse de Love-Rugs
Sandra, we fully understand you are/were frustrated that the rug you travelled to see wasn't in store. While this must be disappointing, we do point out on our website that we do not stock all rugs. In this case the messaging below each size reads "Stock arrives from the Netherlands in 7-14 days", or depending on size/colour: "Pre-order: new stock available from 03/06/25".
We have around 1,500 rugs in-store, however, to stock every rug in every size would mean hosting over 25,000 rugs. Which would be impossible both in terms of finance and storage availability.
I spoke to the staff who were working during your visit. Most customers prefer to be allowed to browse for a few minutes rather than feel like they are being sold to (unless they identify on arrival that they have come to look at something in particular). The owner who had been dealing with customers did indeed leave for a few minutes, on spotting he was about to get a parking ticket.
The female colleague was, of course, not watching you from upstairs. She works in the office above and her desk does not face the shop floor, as her role is not normally customer-facing, but when you called and she realised you were there, she came down to help. I have spoken to Grace and she informed me that when you had said you were looking to see a particular rug and were informed it wasn't available in the showroom, she attempted to show you other Harlequin rugs of the same quality and construction to give you an idea of the thickness and feel, however you refused to look or touch the rugs (there would have been samples of other Harlequin rugs as well if willing to stay and look) and complained about not being made to feel welcome or helped, even though she was attempting to help you as best she could...
While I apologise you weren't greeted as warmly or as promptly as you would have liked, we are a small business with 2 members of staff on annual leave, most customers prefer to be allowed to browse without someone being on top of them and you were offered assistance when you requested it. I feel your review is extremely harsh and while I understand it likely comes from a place of disappointment in wasting your time travelling from Troon to find out the rug was not in the showroom there is little we can or could have done about this.
The rug is of course available to order online, at the best price on the internet.
Origins Borders Duck Egg Rug 230 x 160cm
Love Rugs Origins Borders Duck Egg Rug 230 x 160cm, Bought September 2024, £229.00
I am now so irritated with this rug I have taken it up and it will appear at the next car boot sale.
Bought in September last year, it still continues to shed fluff massively when vacuumed; it clumps where you sit even when you're wearing house slippers. The business manager of Love Rugs, Ryan Malone, hilariously advises “Rubbing with feet or hands will exacerbate” [...the problem]. Are rugs not for putting your feet on? Is that not their basic purpose? Perhaps staff members of Love Rugs have acquired the art of levitation but sadly I haven’t, so will have to walk across it in the normal manner…
Also, the colour is not as bright as advertised. Deadly dull would be a good description. Also, it is fraying on one corner.
Might get a few quid for it at the car boot. Obviously, I will not warn potential customers that it clogs up their vacuum and they can’t put their feet on it.
5 mai 2025
Avis spontané
Réponse de Love-Rugs
Hi Jill,
For clarity, you first contacted us regarding the rug after having it 4 months. At that point, well used, there is not much we can do about it.
My comment regarding rubbing your hands or feet is valid. Wool rugs shed (or pill), some more than others, depending on the source of the wool, but they do not do so without the friction of rubbing. While loose fibres are common in a vacuum with wool. The images you send with clumps of wool dotted all over the place only occurs with vigorous rubbing, I understand this was done to demonstrate however that was what my comment was regarding. You were recommended to follow the care instructions of using, ideally, the suction-only setting on a vacuum (no abrasive brush bar). This would minimise any pilling.
You mention the colour, but again, this was 4 months after receiving the rug, the rug could have been returned for a full refund when it arrived but these complaints came many months down the line.
We did offer a partial refund as a gesture of goodwill but you rejected this offer. We sell over 7000 different rugs, from more than a dozen suppliers and manufacturers and can offer advise on choosing, and caring for a rug to anyone who requests it.
Excellent service and a great price
Excellent service and a great price. Price was far less than anywhere else I’d seen for the same rug with fast delivery. Will be buying from again. Perfect
26 avril 2025
Réponse de Love-Rugs
❤️
Love this company
Huge selection and price range. Arrived quickly. Was exactly as described and really lovely. So pleased and will soon be ordering another rug .
25 avril 2025
Réponse de Love-Rugs
❤️
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