Love-Rugs Avis 

The experience was really good. The rug was delivered very quickly. Wrapped very well. It looks absolutely gorgeous.
I cannot say enough how pleased I am with my purchase.

I ordered a rug from here and to say it’s completely different from the images is an understatement! I have contacted the company but they say that they cannot see my point! I thought they had changed images but that was my mistake. I found the same rug on rug love website with images that show the rug more clearly. I have shown images to a lot of people and everyone agrees it’s nothing like the images on the website! I know have to send the rug back at my expense of £51 to get a refund. Very poor service and images. Be VERY CAUTIOUS OF WHAT YOU BUY!!!

Quick delivery and amazing quality. Very happy

I've ordered two rugs from Love Rugs, including one where I used their price match guarantee. Good communication. Prices are good too. Delivery worked well. Recommended.

The carpet is very nice, would like it to have been slightly more solid underneath but it isn't moving on my floor, it's ideal for children as they can play games sitting on the carpet without loosing bits in between pile and it's also soft underfoot. The DHL delivery was good as easy to inform them of changes, it arrived very soon after ordering

Great company to deal with. Excellent customer service. Communication was prompt at all time. Carpet estimated arrival date was accurate.
Exact same carpet was £300 more at John Lewis !
Would not hesitate to recommend this company.

Absolutely love Love-Rugs. I am doing up my house and brought 7 rugs so far. Been really pleased with all of them. Lots of choice and some really unusual designs.

I had a great experience with Love rugs. I’m quite a picky person, but the staff were very helpful they helped me find the perfect rug. I’m really happy with my purchase.

Ordered two rugs online, delivered next day by Royal Mail. Very well packaged and exactly as described.
Courtesy email when ordered to ensure I had the correct size which is in my experience unheard of.
Would order from them without reservation…..delighted customer.

Great choice of rugs in colour and sizes at very reasonable prices. Easy to order and very prompt delivery … I can highly recommend

Sad to be writing a negative review but nearly 3 weeks on and I still don’t have my rug. Had it delivered to my work address as I’m there most of the week, it took longer than I’d hoped but I chose the free delivery, it arrived. I struggled getting it in the car as it was large and heavy (which is expected) cut the polythene off once home only to discover it was the wrong colour. Called LR the next day and I had someone else’s rug and they had my one. I was to re package the rug and transport it back to my workplace and was to be collected today and replaced with the correct rug. Alas no collection or delivery and it’s now 6.30. Very very disappointing. 3 weeks with no rug and now it’ll be another call tomorrow to try sort it out.
***UPDATE
Spoke with Eddie today to ask why my rug hadn’t been delivered and wrong one uplifted , he took my work number to check with the carrier and call me back but decided to email instead so not able to check emails as I was working I called back to told that he’d lied on Friday and I was never getting the rug “swapped” (I was told the delivery and uplift would be at the same time) in case I kept the rug I was to return. And I was wrong to not give the rug to the carrier to uplift and leave me with neither rug. Very very poor attitude given I didn’t make the mistake. I couldn’t report the wrong delivery as I was on holiday. Being made to feel bad for something I had no control over is awful.

Excellent service and quality

Ordered two rugs, both beautiful and a good price. Excellent Quality products and excellent customer service, I highly recommend.

Love Rugs are so helpful! I had to return a rug due to the size not quite working, they were so helpful, and their returns policy is very generous. I have bought many rugs from them and the quality is always brilliant.

Great service - good communication and sent unrequested partial refund due to a short delay in delivery.

Very happy with the customer service at Love Rugs. I was replacing a rug for my living room. The last one lasted so well so I wouldn’t go anywhere else Delivery very good. My daughter has also bought rugs there.

Excellent choice of rugs. Staff very helpful. Prompt delivery. Very pleased with rug and good quality.

Love the rug and cheaper than elsewhere. However let down by the delivery company. Rug arrived 24 hours later than tracking originally indicated.