The customer service responded quickly to my questions and when another question needed more investigation, she gave me to someone else who could help more in depth. He got back to me quickly. I was i... Voir plus
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Lisez les avis des autres
Other than selling an item that doesn’t do what you claim it does, actually stopping my subscription right away without pushing another delivery was welcome. Now maybe you could stand by your claim th... Voir plus
L'entreprise a répondu
I discovered that the supplements I had started a subscription on made me very sick. I received my next delivery promptly, same as the first one, because I forgot to cancel the subscription. Charles a... Voir plus
L'entreprise a répondu
It has been a pleasure dealing with Luma. Very prompt reply, very caring and professional. Just keep doing what you’re doing! It’s perfect I truly appreciate it, because I really want to support t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Coordonnées de contact
Etats-Unis
- help@lumanutrition.com
- lumanutrition.com
4,7
Excellent
98 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I did not realize I had made a mistake
I did not realize I had signed up for automatic monthly deliveries and automatic monthly bank drafts. I was startled when I realized my mistake. I reached out immediately to the company, and I explained my issue. The first surprise was that I was able to reach someone immediately. The second surprise was that they were kind and took care of my mistake right then. No questions asked! Amazing! I hope to do business with this company more.
1 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you so much for sharing your experience! We’re so glad our team was able to assist you quickly and make things right without any hassle. We understand that subscription orders can sometimes be unexpected, and we’re always happy to help. We truly appreciate your trust and look forward to serving you again! 💚
Service
Great customer service with quick response time. Service representative was pleasant, friendly and helpful. She gave me several options to solve my problem.
11 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you for your kind words! We’re so glad our team was able to assist you quickly and provide helpful options. We truly appreciate your feedback! 💚
They were very helpful and friendly…
They were very helpful and friendly with getting me started back on my subscriptions and also helping me get the discount applied to my account.
11 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you for your kind words! We’re glad our team could help you get everything set up and make sure you received your discount. 💚
Your customer service is wonderful and…
Your customer service is wonderful and very efficient.
11 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you for the kind words! We’re so glad you had a wonderful experience with our customer service team. 💚
Amazing customer support
Amazing customer support. I had a problem receiving a shipment and I no more than sent them the information and they not only responded but resolved it, great service
11 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you so much! We’re glad we could quickly resolve the shipping issue for you. We truly appreciate your kind words! 💚
I received a prompt reply to my email…
I received a prompt reply to my email along with an answer to my question.
8 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you for your feedback! We’re glad we could respond quickly and answer your question. 💚
Réponse de lumanutrition.com
Fran,
Thank you. Responsive and helpful is exactly what we're going for, so it's good to hear we hit it. We appreciate you taking the time.
The Luma Nutrition team
Great customer service
Great customer service. Quick response time. Quickly fix my mistake.
9 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you for this. Mistakes happen on orders, and getting them sorted quickly is the part we can control. Glad our team got you taken care of.
The Luma Nutrition team
Réponse de lumanutrition.com
Thank you so much for the feedback! We are glad we were able to help you.
Let us know if we can help you with anything else.
Reach out to us at help@lumanutrition.com
- The Luma Nutrition Team
GREAT RESPONSE!!! The response to my request via e-mail…
The response to my request via e-mail was almost immediately. The super fast response was a pleasant surprise. My request was honored without any problem. Appreciated this respectful, professional response.
Thank you.
10 août 2026
Avis spontané
Réponse de lumanutrition.com
Thank you so much for the feedback! We are glad we were able to help you.
Let us know if we can help you with anything else.
Reach out to us at help@lumanutrition.com
- The Luma Nutrition Team
Be sure that you understand Luma‘s Refund Policy
Be sure that you understand Luma‘s return policy. From my experience, they will only give a 100% refund on your entire order if you have saved all of the empty bottles. You will have to return all bottles at your expense to Luma and hope that you get the hundred percent refund. If you don’t have all of the bottles from your original order, you will only get a 100% refund on any bottles with pills still in them when you ship them back at your expense, they do give a 50% refund if you don’t want to ship the bottles back. I will say that I believe their products are quality and their shipping is good.
21 juillet 2026
Avis spontané
Réponse de lumanutrition.com
Pat,
Thank you for this, and I mean that. You took the time to lay out exactly how the guarantee worked for you, and the fact that you still called out the product quality and the shipping tells me you're being fair with us.
Here's our guarantee in plain language: 90 days, full refund, and yes — we ask for the bottles back, empties included. That's how we've always run it, but reading your review, it's clear the terms aren't spelled out plainly enough before someone buys. That's on us to fix, not on you to figure out after the fact.
I'd like to look at your order directly and see what we can do. Please email us at help@lumanutrition.com and we'll pick it up from there.
— The Luma Nutrition team
No issues
I've used Luma Nutrition for supplements for the last 4 months. I started with the "heart health" group of supplements due to a heart health incident. My cholesterol dropped from 199 to 135 between February and May of this year. I was also on a heavy dose statin, but was taken off it due to possible reaction to the statin. I'm waiting for the next test results without the statin to see the difference in effects. I'm on a subscription plan so I always have the supplements when I need them. I'm using multiple products and I haven't had a reaction to any product. I was skeptical at first because of lack of reviews, but I've increased the types of supplements I'm purchasing after using them for a month. I just started the Quercetin with Bromelain because I wanted to see if it would help with my allergies since my allergy medicine has not been helping much. It's been easy to log into my account and change my orders month by month and review savings or rebates or special offers.
I haven't had any issues with delivery of the products, or with health issues related to the products. I've seen in increase in my overall energy and feeling healthy and a decrease in my cholesterol so far. Hopefully it will help my allergies also.
12 juin 2026
Avis spontané
Réponse de lumanutrition.com
Anna,
Thank you for taking the time to write this out in such detail. Four months in, using multiple products, managing your subscription month to month — that's exactly the kind of feedback that's useful to us and to other people reading.
We can't speak to any one person's individual results, and we'd always encourage you to keep your doctor in the loop on anything involving your medications and your test results. But we're glad the ordering side has been easy and that the products have worked for you.
If the Quercetin with Bromelain raises any questions as you get further in, our team is at help@lumanutrition.com. Thanks for giving us a try when there wasn't much for you to go on.
— The Luma Nutrition team
Bad customer service
1 juin 2026
Avis spontané
Réponse de lumanutrition.com
Wendy,
I'm sorry, it sounds we dropped the ball somewhere, and I'd genuinely like to know where.
If you'll email us at help@lumanutrition.com with your order number, it'll come straight to our team and we'll dig into what happened and make it right. If you'd rather not, that's fair too, but the offer stands.
— The Luma Nutrition team
Their Magnesium Glycinate made me physically sick!
I took their magnesium glycinate and it made me sick. I have been taking magnesium glycinate for 2 years and never had this problem. I don't recommend them. There is obviously something in it other than magnesium glycinate because I wouldn't be this sick.
19 juillet 2024
Avis spontané
Réponse de lumanutrition.com
Jessica,
I'm sorry this reply is late, and I'm sorry you had that reaction. We take it seriously.
We'd like to look into it properly. If you still have the bottle, the lot number on the label lets us pull the third-party test results for that specific batch and check it. Please email help@lumanutrition.com with your name and order number. We'll get you the testing information and take care of the refund regardless of how long it's been.
The Luma Nutrition team
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