Jeg har vært kunde hos Lunar en stund nå, og jeg er veldig fornøyd med hvor enkel og brukervennlig banken er. Appen fungerer sømløst, og alt går raskt – enten det gjelder betalinger, oversikt over ø... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jeg er ekstremt skuffet over Lunar Bank. Jeg har prøvd å kontakte kundeservice flere ganger, men de svarer ikke på meldingene mine. I tillegg forsinker de prosessen med å overføre pengene mine tilbake... Voir plus
L'entreprise a répondu
Jeg er veldig fornøyd med Lunar så langt. Kundeservicen fra Marlen var fantastisk. Hun tok seg virkelig god tid til onboardingen min og til de tekniske utfordringene jeg hadde. Skulle bare alle kundes... Voir plus
L'entreprise a répondu
Enkel og bra App, super kundeservice. Lina hos Kundeservice sørget for å sperre kort etter forsøk på svindel, bryr seg om kundene💪🏼 Anbefaler sas kortet, bør brukes på alle kjøp. Får rundt 1... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Coordonnées de contact
Oslo, Norvège
- +47 23 96 30 00
- support@lunar.app
- lunar.app/no/privat
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fordi er førnøyd med det
17 mars 2026
Réponse de Lunar Norway
Hei Yonatan,
Tusen takk for hyggelige ord.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Allt gick hur smidigt som helst och…
Allt gick hur smidigt som helst och fick mitt kort väldigt snabbt och kunde börja handla direkt. Tack till Saga och Melina för snabbt och bra arbete!
12 mars 2026
Avis spontané
Réponse de Lunar Norway
Hei Alexander,
Tusen takk for din fine anmeldelse av Saga og Melina. Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Stenger konto
De velger å holde kontoen stengt når jeg får inn lønn hver måned fra samme konto! Når jeg snakker med de får jeg ikke hjelp
13 mars 2026
Avis spontané
Réponse de Lunar Norway
Hei,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi forstår at det kan være frustrerende å få en konto eller et kort sperret, og vi beklager ulempene det har medført, og du skal selvsagt få hjelp. Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg, personlig, til å hjelpe deg.
Beste hilsen,
Marlen
Closing accounts for nothing, removing bad reviews
I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after providng all the documents they closed my accounts for the reason "you specified anouther reason for opening the account" even though when I opened the account I specified all avaialble opitons.
PS: THEY ARE REMOVING BAD REVIEWS! My previous review was removed even after they replied to it, so they agreed that issue exists but then removed it anyway. I also noticed they removed couple of other 1 start reviews from my friends.
guys fix your bank rather then faking your online trust score
12 septembre 2025
Avis spontané
Réponse de Lunar Norway
Hi Ingemar,
Thank you for your review.
We're sorry to hear about your experience with us.
We are a regulated bank, which means we are obligated to understand how our accounts and services are used. This is due to our regulatory requirements, such as our obligations under the Financial Supervisory Authority, our general terms and conditions, and anti-money laundering legislation, all of which require a high level of customer due diligence.
At times, we need the customer’s assistance to achieve sufficient knowledge, and you may therefore be asked to provide supporting documentation.
Our support team and the department responsible for transfers are two separate departments. This means that our support team does not have the ability to process cases handled by another department directly.
Our terms and conditions must be followed in order to maintain an active customer relationship with us. To protect everyone's privacy and follow strict confidentiality and data protection rules, such as GDPR, we cannot discuss your case on social media. If you have questions regarding the closure of your account, you're more than welcome to reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. If you have questions about why reviews are removed, we recommend contacting the Trustpilot support directly.
All the best,
Marlen
Good help and nice service
11 mars 2026
Avis spontané
Réponse de Lunar Norway
Hi Anders,
Thank you for your nice review!
We're delighted to hear about your experience with our support.
Thank you for sharing your experience with us.
All the best,
Marlen
Takk for rask og hyggelig hjelp fra…
Takk for rask og hyggelig hjelp fra Marlen hos Lunar! Hilsen Jens
10 mars 2026
Avis spontané
Réponse de Lunar Norway
Hei Jens,
Tusen takk for din fine anmeldelse av Marlen!
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Beste hilsen,
Alva
Det er en oversiktlig og grei bank
Det er en oversiktlig og grei bank. Det går raskt å overføre mellom min konto i Sparebanken Norge og min konto i Lunar bank når jeg har behov for det.
3 mars 2026
Réponse de Lunar Norway
Hei Olav,
Tusen takk for hyggelige ord.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Réponse de Lunar Norway
Hei Anders,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi beklager virkelig at du ikke har fått den hjelpen du skal få og ønsker selvsagt å hjelpe deg med dette.
Du skal selvsagt få hjelp – i tillegg hører jeg gjerne fra deg angående tilbakemelding angående unnlatt svar fra kundeservice. Vi ønsker selvsagt ikke at våre kunder skal sitte uten hjelp. Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg personlig til å hjelpe deg med hva enn det måtte være.
Beste hilsen,
Marlen
Excellent customer service - Good app.
Excellent customer service, app is full of useful procedures to get things done easy and quickly.
27 février 2026
Avis spontané
Réponse de Lunar Norway
Hi Robert,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
God hjelp fra rådgiver
25 février 2026
Avis spontané
Réponse de Lunar Norway
Hei Kajsa,
Tusen takk for at du har tatt deg tid å legge igjen en anmeldelse av oss.
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Alva
⚠️ Serious warning about Lunar Bank
⚠️ Serious warning about Lunar Bank
I strongly advise people to think twice before using Lunar Bank based on my experience.
My account and card were blocked for weeks without proper notice. I only found out after depositing money and then being unable to access or use it. Even more concerning, their system still allowed me to deposit funds while my access was restricted — meaning they were willing to accept my money but not let me use it.
There is no direct customer support, no phone access, and responses come only when it suits them, with no clear timeline or accountability. Being locked out of your own money for weeks without proper communication is unacceptable for any financial institution.
I understand banks must follow regulations, but there is a big difference between legitimate security checks and poor handling of customers. In my case, the lack of transparency, slow response, and restricted access to my own funds has been extremely frustrating and stressful.
Based on this experience, I cannot recommend Lunar Bank to anyone who expects reliable access to their money or proper customer support.
24 février 2026
Avis spontané
Réponse de Lunar Norway
Hi Niels Are,
Thank you for sharing your experience. We understand that not having access to your account can feel both frustrating and concerning. Access to your funds is important, and we fully acknowledge that this type of situation can create uncertainty.
That said, we would like to clarify how our processes generally work.
If an account is restricted, this is never done without reason. As a regulated financial institution, we are obligated to review certain types of activity and, where necessary, temporarily limit access while we seek clarification. This is part of our legal and regulatory responsibilities and is not something we apply arbitrarily.
When such measures are taken, customers are informed through written communication within the app or via registered contact channels. We request the relevant information needed to move the review forward. A case cannot be finalized until the necessary clarification is received and assessed.
Regarding response times, Lunar operates with a structured case handling setup. We do not function as a live chat or instant response service. All cases are reviewed carefully and handled according to internal procedures and regulatory requirements. This ensures consistency, documentation, and proper compliance, even though it may not always feel immediate from a customer perspective.
It is also important to clarify that a temporary restriction does not mean that funds are retained or taken by the bank. The purpose of such a measure is solely to ensure transparency and security while a review is ongoing.
Finally, Lunar operates separate Trustpilot domains for Denmark, Sweden, and Norway. This structure exists so that feedback is directed to the relevant local team responsible for the specific market, ensuring that the appropriate department can review and respond accordingly.
We understand that security reviews can be inconvenient. However, these processes are in place to protect both customers and the bank and are applied consistently in accordance with regulatory obligations.
We have reached out for your information here on Trustpilot to be able to reach out to you.
Kind regards,
Alva
never received a card,just got bills…
never received a card,just got bills for nothing...
24 février 2026
Réponse de Lunar Norway
Hi Ola,
Thank you for your review.
We are sorry to hear that your card has not arrived. We will, of course, help you resolve this.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
I look forward to hearing from you.
Kind regards,
Marlen
I needed my new Danish bank account in…
I needed my new Danish bank account in a bit of a rush, and the staff both on the phone and via email, (including Malou), really helped me with getting my account over the line, very grateful for them and their time
23 février 2026
Avis spontané
Réponse de Lunar Norway
Hi Jack,
Thank you for your nice review!
We're delighted to hear about your experience with us.
We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
Jeg fikk hjelp av marlen hun var…
Jeg fikk hjelp av marlen hun var veldig snill og hjelpsom og hjalp meg for og kunne bestille kort.
Hun er fantastisk marlen tusen takk
23 février 2026
Avis spontané
Réponse de Lunar Norway
Hei Atosa,
Tusen takk for din fine anmeldelse av Marlen.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Beste hilsen,
Alva
Liker Lunar veldig godt.
Liker Lunar veldig godt.
God kundeservice, lett app å bruke, anbefaler det virkelig.
15 février 2026
Réponse de Lunar Norway
Hei Victoria,
Tusen takk for dine fem strålende stjerner.
Det gleder oss å høre at du er så fornøyd med vår Lunar-app og vår kundeservice.
Vi ser frem til å ha deg med på reisen vår.
Beste hilsen,
Marlen
Det går att ringa kundtjänst, du behöver inte vara rädd när du ringer, det jobbar olika personer på den banken.
Jag väntade och väntade på mitt kort, jag blev lite uttråkad, men sedan träffade jag en cool kvinna som tog mig på allvar och det gjorde mig glad. Jag funderade på att byta bank, men jag behövde inte för Sigrid fixade det direkt, det gjorde mig glad. Jag vill inte byta bank än :)
17 février 2026
Avis spontané
Réponse de Lunar Norway
Hei Andreas,
Tusen takk for din fine anmeldelse av Sigrid.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Det gleder oss at du har hatt en så god opplevelse med vår support.
Beste hilsen,
Marlen
Réponse de Lunar Norway
Hei,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi ønsker gjerne å høre mer fra deg og få flere tilbakemeldinger slik at vi kan hjelpe deg videre på best mulig måte videre.
Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg, personlig, til å hjelpe deg og ta med dine tilbakemeldinger videre.
Beste hilsen,
Marlen
Veldig fornøyd!
4 février 2026
Réponse de Lunar Norway
Hei Silje,
Tusen takk for dine fem strålende stjerner!
Vi ser frem til å ha deg med på reisen vår.
Beste hilsen,
Marlen
I wanted to stop/ end my account but…
I wanted to stop/ end my account but nobody help me out to do it. I just keep paying even though I’m not using it. The customer service couldn’t just help me briefly or give step by step. It’s more than a year I had the account and many times I tried to close the account but is so difficult to figure out to close the account. I think they do not want to help out because they like to get money from it.
6 février 2026
Réponse de Lunar Norway
Hi,
Thank you for your review.
We sincerely apologize that you have not received the help you should have, and of course we want to assist you with this.
You will absolutely receive help — and I would also appreciate hearing more from you regarding the lack of response from our customer service. We certainly do not want our customers to be left without support. Please feel free to contact me directly, Marlen, at +47 23 96 30 00, and I will personally help you with whatever you may need.
Kind regards,
Marlen
Kjempe bra kundeservice
Hyggelig samtale med kundeservice. Marlen var hyggelig og profesjonell i sin jobb. Jeg fikk svar på det jeg lurte på. 🌹😃
4 février 2026
Réponse de Lunar Norway
Hei Chay,
Tusen takk for din fine anmeldelse av Marlen 🤩
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Beste hilsen,
Alva
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