Magictrend Avis 260

Absolutely diabolical, my friend redeemed a voucher from wowcher for a bearvement lamp for me from magic trend and I ended up with no bearvement lamp but a pair of useless wireless earphones. You don't even deserve one star!!!!

I would avoid at all costs. I ordered a Moonlamp off living social and my voucher code email came through with clear instructions. I tried using the voucher code provided and it doesnt work on Magic Trends website. I have been emailing them back and fourth the last few days. First they said the code I provided to them did not show any orders and then they said all I need to do is enter that same code into the link provided and it will work. Im very dissatisfied as my issue is still not resolved.

I wish I had seen these reviews before buying a Wowcher Voucher for personalised item. I would not of wasted my time. Magic Trend website saying my voucher is not valid...not response from Magic Trend. Their Website just continuously tells me it is "loading". From reviews...can't see me getting a refund. So, going back to Wowcher now to complain. Avoid...don't buy anything.

It is interesting to see all the responses to poor reviews saying "contact us so that we can resolve the issue for you" but when you contact Magictrend to request a refund for their cheaply made, overpriced, borderline counterfeit goods they don't offer a refund. Just repeated replies to every email stating "Could me might offer replacement?". I do not want a replacement the headphones are not fit for purpose.
IN RESPONSE TO THE RESPONSE BELOW:
The item is broken as sound is tinny and continually cuts out. Magictrend have repeatedly refused to provide a return address and have repeatedly sent the explanation below which does not hold water.

Great service. Kept me up to date via email and quick delivery.

All around excellent service. Items that I ordered are somewhat sensitive and I was afraid that there might be some damage in transit but the seller took good care and extra measures to avoid it. Thank you.

The moon lamp is nice but I was expecting the order way sooner and as it was a birthday gift then I missed it.

I received my order and it was greatly packaged! It was a great order at a very reasonable price! I would recommend Magictrend to family and friends!

Amazing communication between myself and magic trend agent. Very pleased with moon lamp.

Over complicated if ordering through wowcher .
Items are cheap copies .
Didn't work ..spent too long trying to get it working
Getting a refund is so complicated .
Youre dealing with too many people .
The stuff is cheap n doesn't work .
So save your time and buy elsewhere.
Where you buy directly

The delivery wasnt good and it was slow as hell but the product is okay I guess. Thanks anyways.

I wouldn't order again.. I got a moon lamp and the quailty of it is shocking... went straight in the bin

To be fair to them have have said they will replace it so ilk see what that one is like

When I checked tracking service, my order said it had been delivered even though it hadn't. I contact Magictrend and was told it had been delivered as it had been signed for. My parcel did eventually turn up

DO NOT BUY - CHINA - CHEAP AND NASTY- I bought these " A personalised moon lamp" from a reputable voucher company , then onto Magic Trend who did not ONCE state that these were coming from China. Their tracking system is next to useless - they give false information on delivery, they take ages to arrive and when they do they are RUBBISH - do not [purchase. PS their customer service lie as well !!!!!!!! - IN RESPONSE - I DID CONTACT YOU - WENT AROUND AND AROUND IN CIRCLES YOU DID NOT WANT TO REFUND- I THEN WENT TO PAY PAL AND WOWCHER AND FINALLY AFTER A LOT OF HASSLE - I FINALLY HAVE A REFUND BUT NO THANKS TO YOU,

Terrible company. Ordered the moon lamp through wowcher. At first I thought I'd bought one with text and photo but I must of clicked text by mistake. So upon inputting my wowcher details I thought I'd be getting an option for photo after the text input.

The item was processed and I immediately emailed them asking if I could have a photo and willing to pay any extra fees. The response I got a few days later was that they can't do this as the item is now being made.

I immediately responded again asking for them to not ship and have a potential refund. Another few days later I got the response of they can't refund as item is dispatched but that they would be happy to help when I get my order.

So my order came and I asked if I could return only for them to reply with they only accept returns if faulty.

Avoid

I had lost all hope that my parcel would ever arrive but its here now. Their support also sent me an email and apologized for the late delivery which was nice. I will be ordering more and will update this review the next time. Thanks.

This was my second orderband not as good as the first. The delivery was slow and I wasn't even sure who's fault this was, shipping company or the sellers.. either way my shipment is now here and I am grateful for that.

The delivery time should be improved! They do have good prices but the waiting is a bit too long.

said my order would be here before 6th November only arrived today 13th November. Ordered the personalized moon and its atrocious nothing like the pictures. I bought through wowcher

I have NOT received my order and have not received a refund.
I am thinking of reporting the matter to Trading Standards

H. Harris