While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... Voir plus
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Lisez les avis des autres
Well I took my policy out when I was 19 now I'm 65 a lot of things have changed like pudential do not pay out now so it costs you money that you have saved with them to get another firm to pay you whi... Voir plus
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Coordonnées de contact
BN15 8GB, LANCING, Royaume-Uni
- 0800 000 000
- mandg.com/pru
4,0
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Prudential was OK overall
Prudential was OK overall, but this inquisition is rather excessive!
4 mai 2026
with profit funds withdrawal
clear instructions on how to register for online withdrawal request which worked well
10 avril 2026
Limited pension flexibility, slow transfer, but Prudential stayed communicative throughout
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 months which I felt was held up partly by the processes that Prudential have in place. Having said that Prudential were communicative and professional throughout.
30 avril 2026
Easy withdrawal of funds
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
20 avril 2026
You can easily speak to a person
It was easy to speak to someone and I fin the people who answer the phone call are always so knowledgeable and helpful
17 mars 2026
A good experience overall
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed in the timeframe given.
13 avril 2026
The web site works well and finding the…
The web site works well and finding the information I wanted was not hard
10 avril 2026
The money was in my bank when you said…
The money was in my bank when you said it would be.
17 avril 2026
There's always help when you need it most
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
1 avril 2026
Overall I was satisfied with the online…
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
15 mars 2026
Quick and easy to use system.
25 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 mars 2026
Réponse de Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 avril 2026
Avis spontané
Quick answer.
16 avril 2026
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