It was refreshing to actually talk to a friendly human being who quickly understood what we were asking and then passed us on to another person who had more extensive knowledge to help us make an info... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
This company has taken 24 years to fail to implement a judge's pension sharing order. I may be dead before I get my benefits if my ex decides to do nothing. Prudential will not acknowledge that fact.... Voir plus
L'entreprise a répondu
Super easy to access your savings fund or bond, simple process, fully explained & delivered into my bank within the timeframe i was notified of, what more can you ask for, 1st class experience
L'entreprise a répondu
Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
À propos de l'entreprise
Écrit par l'entreprise
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Coordonnées de contact
BN15 8GB, LANCING, Royaume-Uni
- 0800 000 000
- mandg.com/pru
4,0
Bien
4 k avis
Demande des avis aux clients
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Réponse de Pru UK
Hi Michael, thank you for taking the time to leave your review, and your feedback about your experiences in dealing with us.
If there are any aspects that you would like more clarification on, please let us know by emailing our team at social@prudential.co.uk and we'll help to answer these for you. Many thanks
A very helpful company
The adviser I spoke to was very helpful, patient and left me reassured. A good experience.
22 mai 2026
Réponse de Pru UK
Hi Mr Hunter, thank you for your feedback and we're pleased to hear you felt reassured through your conversation with our adviser. Should you need anything more, please let us know by getting in touch again. Many thanks
Withdrawal
Was able to do all I wanted over the phone, my only problem was I wasn't able to do it on the internet, hence having to make a phone call.
4 avril 2026
Clear no jargen comms
1 juin 2026
Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 mars 2026
Réponse de Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 mai 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 mai 2026
Thank you for everything
29 mai 2026
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money 😡😡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
29 mai 2026
Avis spontané
Réponse de Pru UK
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Really pleased Pru managed to hold onto…
Really pleased Pru managed to hold onto my policy when I completely forgot about updating my address. Managed to track me down and looked after my policy for years
24 mars 2026
Réponse de Pru UK
Hi, it's great to hear we were able to reunite you with your policy. Thank you for taking the time to leave your review and please let us know if there's anything more you need. Many thanks
The company at present is doing well
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
1 mai 2026
Prompt reply following an issue with…
Prompt reply following an issue with regard to my pension. Awaiting the next step now.
10 mai 2026
Réponse de Pru UK
Hi Lozzie, thank you for taking the time to leave your review, and we're pleased to hear your issue was responded to promptly, with further contact to be made. If there's anything else we can help with, please let us know. Many thanks
The Company took a while to answer a…
The Company took a while to answer a straightforward query and then gave a negative answer, without suggesting an alternative.
24 mai 2026
Réponse de Pru UK
Hi Keith, we appreciate your feedback and we're sorry we couldn't resolve your query promptly, or offer an alternative.
We'd like to review your experience in more detail and if you're happy to, please email us at social@prudential.co.uk with further details, including your plan number. Many thanks
Survey too much! And can't remember the date And how can Antone make a date input field so weird?
I got rtayerb bored with the over-complexity of the survey
10 mai 2026
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