Using my Marbles platinum card with my phone could not be easier, at 80years of age tech doesn’t come easy, but with this card and my phone I’ve never had a moment’s difficulty. I use it every day,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great product. Got a card with a decent credit balance and notifications through the app are frequent and timely. Keeps me up-to-date with when my payments are due and I am able to use it at home and... Voir plus
L'entreprise a répondu
I was scammed by a cheap car rental company in Italy. I disputed the money they took for preexistimg car damage ( photo evidence) and got a refund from Marbles. I should have checked trust pilot firs... Voir plus
L'entreprise a répondu
The ease of application and the speed of a decision were great. The mobile app makes everything clear and is easy to navigate, enabling me to check my balance and other matters with ease.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Designed to help you build confidence and feel in control of your finances, marbles is a credit card for people who want a clear and manageable way to keep track of their account and develop responsible credit habits over time. It fits around your life and gives you the tools you need to understand your spending. It also helps you manage repayments and keep track of your balance easily. With support available at every step, you can stay in charge of your account and manage your credit with confidence. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management.
Coordonnées de contact
marbles Customer Services PO Box 136, S98 1HB, Sheffield , Royaume-Uni
- 0333 220 2692
- marbles.com
4,7
Excellent
8 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Very straight forward to apply
5 mars 2026
Réponse de marbles
Hi Karen,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
Marbles excellent customer service
Marbles have a fantastic and great team to assist with any queries. They handle calls with sensitivity and feel comfortable in using the customer service in the future
9 mars 2026
Avis spontané
Réponse de marbles
Hi Jane,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
The young lady who was dealing with the…
The young lady who was dealing with the problem was able to do so in a good timely manner she was very polite and gave me a good sense that the problem was going to be fixed quickly and I am able to report it indeed was...a very satisfactory and happy result.
7 mars 2026
Avis spontané
Réponse de marbles
Hi Philip,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Quick and easy application
Quick and easy application, with speedy response
10 mars 2026
Avis spontané
Réponse de marbles
Hi Lorraine,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
regards, Julie.
Very poor service.
Very poor service.
Marbles authorised a payment without my knowledge that took me over my limit. They did not notify me of this payment. I was not made aware of this until I received a message telling me my promotional offer had been cancelled as a result of exceeding my balance. This was grossly unfair and negligent on behalf of Marbles. I immediately brought my account back in line and was told that the offer would be reinstated, however it has not. I've been forced to report this to the ombudsman
9 mars 2026
Avis spontané
Réponse de marbles
Hi Adam,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0333 220 2692 at your next convenience. The team will have full access to your account and we will look into this for you.
Best,
Stephanie.
Réponse de marbles
Hi Daniel,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
If I could’ve had 0%intrest for longer…
If I could’ve had 0%intrest for longer it would’ve been great
5 mars 2026
Réponse de marbles
Hi Dee, I would like to thank you for your feedback, as we are always working to improve our services. best, Elan
Réponse de marbles
Hi Mr. Cable, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Réponse de marbles
Hi Anthony, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de marbles
Hi Daniel, thank you for your 5-star review! Best, Elan
Marbles is a great Credit card.
Marbles is a great Credit card easy to use App and they keep you up to date with regular statements allin the App and E mail. I just feel relaxed that I have a great card with me.
5 mars 2026
Réponse de marbles
Hi Anthony, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de marbles
Hi David, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
I’m extremely disappointed with the way…
I’m extremely disappointed with the way my situation was handled by Marbles. I contacted them to request a payment holiday during a difficult financial period, expecting some level of understanding and support. Unfortunately, instead of being granted a payment holiday or offered any reasonable assistance, my card was simply terminated.
There was no meaningful attempt to work with me or explore alternative options before taking this step. It felt abrupt and unfair, especially considering I had reached out proactively to try to manage my situation responsibly.
I would have appreciated clearer communication and a willingness to support customers facing temporary financial difficulties rather than immediately closing the account. Based on this experience, I cannot say that the customer support met reasonable expectations.
5 novembre 2025
Avis spontané
Réponse de marbles
Hello T. Mbengeranwa,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Réponse de marbles
Hi,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Regards, Julie
Réponse de marbles
Hello Christopher. Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊Kind regards, Audrey
Réponse de marbles
Hello Angela. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Very easy and straightforward to sign upo sign…
Very easy and straightforward to sign up.
Post card issue is great with the SMS reminder as you're getting close to due payment date.
21 février 2026
Réponse de marbles
Hello Peter. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 We hope you continue to enjoy our services. Kind regards, Audrey
Great,,,,,
26 février 2026
Réponse de marbles
Hello Jafar. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
i get a little bit annoyed sometimes…
i get a little bit annoyed sometimes that you ask a lot of questions but apart from that i’m ok with everything
20 février 2026
Réponse de marbles
Hi there, I would like to thank you for your feedback, as we are always working to improve our services. best, Elan
they r very good
26 février 2026
Réponse de marbles
Hello Richard. Thank you for your 5* review! Best, Audrey
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.