ME Bank Avis 

The rollout of the ME Bank app was awful for overseas customers as it doesn't work with non-Australian mobile numbers. The only option to workaround this was to ring an Australian landline (obviously at great cost as these are not free to dial from an European mobile account). I gave up and I'm locked out of my account and my new debit card doesn't work.
The second issue has been this requirement to verify your tax residency. Again, the BQ platform doesn't accept overseas phone numbers. I complained (by email of course) and received phone calls at 6am (Irish time) and a message from a non-Australian call centre to ring, guess what, an Australian landline! I've given up and just told them by email my residency. I really wished that I'd withdrawn all my money before this started....

I've been a customer for more than a decade. They block your card due to unusual activity when there isn't any. Massive hassles to get it fixed, and not via the app, where they refuse to help you. The app is useless. They advertise that you can open accounts via the app (which is a secure space) only to be directed to a website where you have to provee your identity all over again. Huge delays for assistance or complaints. I've gone elsewhere.

The absolute worst customer service in the history of customer service. So hard to call and get through to someone who knows what they’re talking about. You’re on hold for hours then hung up on after they pick up. All offshore workers which means training is not up to standard. Needing to change or update important details? Forget it, you’ll be told that your credentials don’t match their system Even though your name is on the home loan. Also stuffed up our credit rating due to their online computer glitches. I was hung up on after I tried to change my home loan date because the Filipino worker said my details did not match? So bad, I’m now left stuck and unable to contact any person for help. Stay away from this bank!!!

Spent over 1 hour in call wait queue to know how can I find home loan docs and the customer support service didn’t have any idea and couldn’t even transfer me home loan department.
It’s quite frustrating experience that just to get one document about which I haven’t got any response from Dogital Services team I’m waiting on queue again.

If you want everything that can go wrong in banking- come to this ME bank to experience it.
Starting from their customer service! Even if you can get through to them after more than 1.45hrs waiting - provided the line doesn't disconnect after you nearly waiting already for an hour!- the customer service does not fall through with your request even if you request them to do so, even if it's more than 3 times already.

Very very poor service and they don't care either ways. Don't bother with them.

Waited 2.45 hours for documents that I COULD NOT access online as per ME's policy. If you're a current customer, leave. If not, don't bother. This isnt the first time I've had an issue. I had to wait 10 days in the past to access my account due to faulty bank cards. One rep told me in not so many words to suck it up, they couldn't do anything. When you have bills to pay and need to eat and you can't access your account, not a good feeling. I jad to open an account with another bank, transfer money into it and go from there.

I initially applied for a loan in 2020. I had superfunds available for the amount of the loan . I had an investment loan for 15 years with them. I talked to the bank for about three months. eventually i lined up all the ducks and applied. They told me I was too old at 70 yrs to have the loan for the cost and time and my age. I was under pressure for this was to settle my wifes estate and take over her share of our house . It was a complex settlement after negotiaition. Without the loan I would have had to move out and find a place to live. I then appealed to customer service and the loan was granted. Following interst rates fell and rose. When i approaoched them to renegtiate the two loans at a lower interest rate. Five years later they refused to meet offers to me from a number of banks at lower rate. I left for another bank locked in for two years at a lower rate before interest rates rose. This included my investment property. They did not care if i moved out onto the street or lost my investment property, to fund my home. They said my capacity to repay the loan was too low My loan breezed through the new bank's application and offered me another loan against my investment property to buy a desperately needed car I got a new car without any problem with very little problem . If they are so tight. with lending they must have a problem. I was a customer for borrowing from them for 22 years No regrets about leaving.

I have not dared to do anything except trickle my money out of my accounts as I know that any attempt to make any change could lock me out forever. Today I have finally broken free of their clutches. I would describe my overall experience with ME bank as learning to swim while drowning. Zero stars.

My husband and I have been trying to discharge our mortgage with this bank for nearly 3 months. I have completed the Discharge of Mortgage form as required and was told that “things would take between 10-14 days for discharge to be completed”…well here we are over 3 months later, 5 phone calls with a total wait time on hold of over 10+ hours. After reading the reviews from other disgruntled customers, we are not going to deposit the balance of our home loan due to others stating that they cannot see where their money has gone. Perhaps somewhere in cyberspace ??? 🙄This bank is atrocious and as for ‘customer service’, there isn’t any !!! We have sought initial legal advice and our next step is Afca. If no luck here, we will be seeking serious top legal advice and are prepared to pay whatever it takes to get this woeful excuse for a bank to get off their butts and we can finally get some satisfaction. Warning to all: give this ‘bank’ (and I use the term loosely) a major detour !!!!!

Just absolutely rubbish service. Zero back up support. 30-45 minute wait times to do anything.

Having only recently opend an account with ME, they have put a block on my savings accounts, I can't transfer my money into another account lincked to a card to pay bills, and there support team don't work on sundays for everyday needs like to unblock an account.

With MEBank's old banking platform every year at tax time I could download all my transactions from each of my accounts as a csv file and analyse it to work out where my money was going. Now with MEGo Banking you cannot even export you bank transactions anymore. You can only download a pdf statement for each account. Absolutely useless if you want to import all your transaction into a spreadsheet or any other program.

Impossible to contact anyone. Before switching your home loan just try to call their support service. Call wait time regularly exceeds an hour. They also disabled chat due to demand and tell you to call. Only way to get anything done with this bank is lodge a complaint and wait 1-2 weeks.

I want to give a zero but it will not allow me to. Been on the phone for 4 hrs
Everyone ive spoken to knows nothing anymore and then its back to waiting again. My app has logged me out and they couldnt even help me fix it then palmed me off again. Think its time to move from this bank. The old way and system was so much better and u received answers very quickly. Im so tired of doing everyones jobs. This is crazy. I have children on the spectrum and need to deal with them and these idiots. Im so tired stressed and anxiety is gonna go through the roof then they have the nerve to say stop swearing. Come fricken live here and tell me how u will be when fricken four hrs has been waiting on hold wtf

ME Bank is the worst bank ever for customer service. Their "AI chat" is never enabled and you have a minimum 1 hour wait time any time you need to speak to them. They overcharge, do not keep their promises and are generally awful to deal with. Avoid if you can

Me bank hands down have the worst customer service. Hours on the phone only to be told by a recording we are busy call back later in the week, then they hang up. Absolutely disgusting . 9 separate calls trying to resolve a problem in the end I emptied my accounts to another bank.

I would put zero stars if I could !. . . Run away !! Do not use this bank!!

Have been with ME Banks for over 26 years. In the past they had fantastic customer service and we've had multiple mortgages and accounts with them . . . . . . However . . .Since Bank of Queensland took them over, their customer service has dropped off to nearly non existent. They no longer answer the phone (Record wait was 7 hour for my wife to get a simple account unlock dealt with). The do not have a messenger or email service. They loose documents (still trying to find my discharge documents 2 months on) and they can't seem to even print off an accurate statement ($20,000 payment not shown!)

We are trying to close all our account and loans with ME BANK . . . . unsuccessfully so far due to our inability to contact them. Am resorting to registered mail in order to see if that gets me anywhere!

It seems to me that Bank of Queensland are deliberately running the ME Bank side of the business down shutting out small mum and dad loyal customers and "asset stripping" the business.

Worst Bank ever to deal with ,wait times over an hour and even then I get told to call a ohone number at 9am and I have , still on hold over 1 hour , dissmal

Impossible to speak to anyone. I have sent two emails and a letter to get my property title but no response. The worst bank with no customer service.

Do not bother with this bank. You will not get to speak to anyone on the phone, I've hung up after an hour and 20 minutes on hold on 5 occasions now. I've put in email complaints about this and guess what? 55 days later and still no reply, apart from an email a week later to say my complaint was being handled by the customer relations team. Shocking service