ME Bank Avis 

Seriously, they've gone from a 3-star to a zero. What the hell has happened there? This ME Go app rollout is a complete disaster.

1. Today is 22nd July and there is still a login message saying that end of financial year info will be available "soon". It's 22nd JULY FFS !!! 🤬

2. If I do a transaction search it's missing everything before October 2025. WTF ?!? 🤬

3. With the new ME Go it is no longer possible to export/download your transaction history to a csv file!! What kind of moronic new toy banking system is this??? Must be the only bank in the world without this function 🤬.

4. As others have said, it is IMPOSSIBLE to get hold of anybody at ME Bank to sort anything out. 🤬

I have zero faith in ME Bank. They obviously don't have a clue what they're doing or how to roll out a new app. The old one was 1000x better.
🤬🤬🤬🤬🤬

This is unbelievable. My deposit account matured. I want to transfer it to another bank. You have to put it into another account - from which you can only transfer $5,000 per day without special permission. I have now been on the phone for 1hour and 40 mins and still listening to that awful music while they are "transferring to Head Office". I've given all my information more times than I can remember. I've been locked out of my account, cut off several times, re-explained what I'm trying to do. All I want is my money and I firmly promise they will never hear from me again. How are banks like this allowed to exist? Update - it's now 2 hours and still no-one seems able to do anything.
Later still. I have now been told the someone from the bank of Queensland will ring me tomorrow. Could be any time - up to 5pm. Keep my phone near!!! If this wasn't so annoying it could be a comedy show.
Next day. Unsurprisingly, nobody rang. However, threats of a complaint to AFRA and possible legal action for fraud - or theft did work after another hour on the phone. Could they help me with anything else?
You have to be joking!

I'm locked out of the app. After calling for 2 weeks submitted a complaint. Finally got someone on the phone a few days ago who just told me the app is working fine even though I'm unable to log in. Have reinstalled multiple times. I had to be quite demanding to convince them to create an IT ticket to try and escalate this. Response is that I need to factory reset my phone which I won't do. Worse still a number of functions (eg live chat, modifying loan repayments) are only available on the app, and not online banking. If you're not going to create a functional app then at least have full functionality in online banking. I'm super disappointed in ME.

One of the worst customer service experiences. Waited on hold for hours multiple times a day, but no one ever answers the call.

Change to ME Go: I received a letter in the past that ME Bank were no longer supporting payment of term deposit interest to an external bank account. They said a SpendME account would be set-up for customers, unless they contacted the bank. I phoned the bank in the correct timeframe (after a wait of about 1 hour) stating that I did not want a SpendME account set-up and on maturity of my term deposit (July 16 2026), I wanted my balance and interest paid to my external bank account (and closure of my term deposit with them). Anyway on maturity of my term deposit, I checked the app to see that my term deposit was renewed with them for 6 months. After many frustrating phone calls where I had to repeat my entire story, this matter is still not resolved. The website and the app are also really bad quality and I do not even have access to my SpendME account that my term deposit interest was supposedly paid into. The online documents also have some invalid information. They said this issue should be resolved by the latest of close of business on Monday July 20 and I will certainly be contacting APRA if this matter is not resolved. I have never experienced anything so unprofessional in my entire life.

Go with a different bank, even if the interest rate is slightly higher. Save yourself the headache! Worst experience!

If I could give a 0 I would. Wait times our atrocious sometimes three hours to talk to somebody. They are not capable of discharging a loan. Can't find the paper work. Never have I experienced anything like this it's a joke. They should not be operating.

I wish i could g8ve them minus five. I am calling them since yesterday and I wait for 2 hours and even hours waiting for my turn but no luck.

Avoid ME Bank if you value any scrap of customer service. I have been trying to discharge my home loan for 5 days now with an accumulated total of 16+ hours on hold and still the call has not been answered. It is a total disgrace.

absolute disgrace of a bank, looking to close home loan and refinance elsewhere, they ask you to call them, this is not required, written instruction from a customer with the form signed should be enough. I have been on hold for over an hour, the first time I hang up as I couldn't keep waiting on hold. AVOID this bank at all costs.

Trying to close my account down 4 hour later still no good I have them one star because there was nothing lower
The reason I am closing my account down is for 3 years they was just a terrible to deal with allway changing
something they really cause
Stress in on line banking.My advice to anyone take a wide birth of this bad lot I still do not have confirmation my account is closed down because the send it to a ME app that won't accept my password and any other proof I put in.

What a pain in the ass this bank has become for me I have a house loan a credit card and saving account after 5 hours or more off my time my saving account has a middle name which I don't have wrong address and today new card with two address on and a middle name I can't ever pernoune it great security please me bank contact me by phone not email before I go to A current Affair

If I could give zero stars I would. The most disgusting customer service I have ever experienced. On hold for 3 houra to get a form that they don’t offer online so I was forced to stay online because there was no other way to request this form. Only phone. I have accepted a higher rate just so I don’t have to bank with them after this call. Absolutely deplorable. Ps. If you make your customers wait that long you should take the “we will answer you shortly recording off” it’s unacceptable.

Avoid this bank!!
ME Bank used to be great. Now it is a mess. Waiting times of over 3 hours are common, mistakes have been made with interest rates, online banking keeps going down etc etc.
If I could give negative stars, I would.

Ive been on hold for 2 hours and still waiting. It is about my homeloan so i cant just leave them but if i could i would. This is ridiculous!

I would give them minus 5 if i could. I got scammed, they have used every trick in the book to not reimburse me. The service declined terribly when taken over by BOQ. I was in the process of transferring funds. Give them a miss security is terrible.

the worst bank ever!!! absolute disgrace they treat customers. submitted home loan discharge forms over a month ago, still no action and the worst service ever when trying to speak with someone who actually does anything there been with them over twenty years, they really should just shut the doors and close up shop. have contacted the board of directors, guess what, no help there. disgrace

The worst customer service in the history of banking. Call centre truly shocking. I’m now actively looking to find another provider who values their customers time.

I would give zero stars if I could. We have been customers for 23 years. Their customer service used to be exceptional. Now, their call centre is in the Phillipines, expect a minimum 2 hour wait for assistance. Avoid at all costs!

Horrible experience, trying to discharge
my loan on hold for 3 hours not even joking can't get through to anyone what a joke .never ever again