Medical Alert Avis 

Customer Service is poor. Took well over a month to get my money refunded after canceling service and that’s only because I had to call several times to follow up. Seems they take advantage of seniors.

Our experiences with Customer Service and the folks that answer the 'call,' have been great. We appreciate the quick response when the alert is activated. She has had two accidental alerts due to the wrist device knocking into a surface or chair. Because the box was in the bathroom where she was not, she was unable to stop the EMS response to our door. She won't wear the neck pendant as it's bothersome.

Customer Service Review

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Billing Concerns

* Frequent calls related to additional billing and add-on services
* Ongoing concern about upselling and service-related charges

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Service Accessibility

* Difficulty reaching a specific customer service representative
* Call center wait times can be longer than expected depending on the request
* Once connected, representatives are professional and responsive

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Emergency Response Benefits

* Emergency assistance feature remains highly valuable
* Ability to activate the emergency help button even without fall protection (due to equipment protection and price lock plan)
* Representatives stay on the line until emergency personnel arrive
* Provides reassurance that support remains engaged during emergencies

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Overall Assessment

* Concerns remain regarding billing practices and service accessibility
* Strong appreciation for the reliability and effectiveness of the emergency response feature
* The continued support during emergencies is a significant and meaningful benefit

Needed help and call was dropped

I am 75 yrs. old and did not understand the new alert. So decided to keep old alert.

I had a medical issue when I fell and couldn't get up. Medic Alert contacted EMS and my daughter.

I needed a ambulance Back in March 13th good response

We were encouraged to pay for year of service January 2026 and we would receive a prorated refund for unused months should we choose to cancel for any reason. We cancelled in May as we received recurring bills -- although we paid for year. They corrected but then they started again, so we were done. We had mail tracked and they received the returned bracelet June 3, as required before any refund. It is now August 3 and no refund. Called "customer service" and they report refund was "submitted for calculation" on July 22? They also say it has not been processed. They also tell you they cannot tell you anything about the refund (amount, status, anything)?? Called today and was told they have 30 days to process refund. Do the math - we are WAY past 30 days. Told they will escalate "this one" and I will be contacted. This is August 3, I know I will not be contacted; however, I will call them until I get the FULL prorated amount, which I fully expect them to deduct from (if there were no deductions there would be no "calculations") but these would be undisclosed if charged. We shall see if I battle that...but do know... this is NOT an organization that provides any customer service, other than billing. You have been warned. If you run into this same situation, at least you have to say - - you knew.

It is fine. I question why I need a land phone for this service. With the land phone I think it takes longer to respond. Can we delete the phone line?

Very prompt reaction. Thank you!

They promptly responded every time I needed help. Great and concerned people.

They are great

amazing service

On April 3, 2026, I needed to use Medical Alert to call for an ambulance. The first time I pushed the button and the second time I pushed the button, it said 'all operators are busy'. The third time I got through and they did send an ambulance to take me to the hospital. I am glad I was able to call three times. If I'd only had one chance, only God knows what would have been the result. I called the company and talked to a supervisor. She was no help. Someone called me from the Company last week. They were no help either; they could not explain the delay. I will find a company that answers the call every time.

I went to bed Wed. night with a truly bad case of chills. I thought I was coming down with the flu and would be better in the morning. I never saw Thursday, as I slept through Thurs. into late Fri. morning. A friend was supposed to take me to my Retina Specialist that day for eye injections. When I wasn't in front of the house, she kept calling but I was VERY ILL with pneumonia and sepsis. I was finally able to give the combination to my Medical Alert lock box, she entered, came upstairs, got me some water, and had me alert the Paramedics with my Alert Button. They took me to the hospital with what turned out to be an 8-day stay. Now, a month later, I'm still regaining my strength, but my friend's intervention and Medical Alert saved my life.

They talked too fast and too much for a person hard of hearing. My mom just needed to tell them what she needed but they kept talking over her.

This was my third or fourth Alert, Button ⚾️ 🏀 🎱 ⚽️, and the others, I don’t know. They didn’t seem to work when I fell. Some of them weren’t able to sense a fall. This one has worked fine almost every time I fall and it tests good all the time I appreciate it. The price is a little high compared to what they’re going for now but I’m in.

account is closed and you keep taking money out of my account. You owe me money. Also can not understand people in billing department. Is this on purpose ? And that's if they answer the phone. Selene ricker is dead. Stop stealing from me.