Recently signed up/got my device & so far, so good. Agents have been really nice, very patient & understanding. Device seems to work well & I have not had any need or emergency to use it. Expect it to... Voir plus
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Lisez les avis des autres
Customer service leaves a lot to be desired. I made several phone calls, several email messages, over several days, then I gave up for a while..... nothing works. It's like they were wonderful until t... Voir plus
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Reliable, easy to use (when an Apple Watch or similar would be much more than needed or easily used) Have thankfully not needed to make any use of it in 4-5 years other than wearing it, any false alar... Voir plus
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Recurring problems of sending notifications to my emergency contact at all hours of the day and night. When I call for my monthly check, when my battery is low, when I accidentally push the button an... Voir plus
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À propos de l'entreprise
À propos de Medical Alert
Écrit par l'entreprise
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Écrit par l'entreprise
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Coordonnées de contact
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Etats-Unis
- 800-800-2537
- medicalalert.com
4,1
Bien
594 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
for some reason every time I test…
for some reason every time I test after I've called test line it doesn't work the firemen come.I'm thinking about getting different company.I've had this for 15 years my husband did for 3 years before me so YES I know how to test
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback and for being a valued Medical Alert member for so many years, Darlene! We're sorry to hear about the difficulties you've experienced when testing your system and understand how frustrating it must be to have emergency responders dispatched unexpectedly. A member of our team will be reaching out to review the issue, ensure your equipment is functioning properly, and help resolve this concern.
Quick response when I needed help
4 septembre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Morton! We're happy to hear our team responded quickly when you needed assistance. Knowing we could be there for you when it mattered most means a great deal to us!
My Mom has a habit of setting her alarm…
My Mom has a habit of setting her alarm off. The staff that calls her to check on her are always very nice and understanding. Thank you for caring
8 octobre 2026
Réponse de Medical Alert
Thank you for your kind words, Toni! We're pleased to hear our team has been caring and understanding when responding to your mom's alarms. Accidental activations happen, and we're always happy to help. Thank you for trusting Medical Alert.
Service good - Sales bad.
Happy with the service but the sales team keeps calling me to sell me the service again. I have taken at least a dozen calls about buying the service when I already have it. I have asked several times to stop calling about it. They are calls that upset me because I think there is something wrong with my mother and it turns out to be a sales call. They need to get their facts straight.
8 octobre 2026
Réponse de Medical Alert
Thank you for your feedback, Keith. We're glad to hear you're happy with your Medical Alert service, but we're sorry that repeated sales calls have caused frustration and concern. We understand how upsetting it can be to receive these calls, especially when you worry something may be wrong. A member of our team will be reaching out to review your account and address your concerns
Location Failures
When testing the Medical Alert pendant, it is never able to determine my location.
8 octobre 2026
Réponse de Medical Alert
Thank you for bringing this to our attention, Jeff. We're sorry to hear you've experienced difficulty with location detection when testing your Medical Alert pendant. A member of our team will be reaching out to investigate and assist.
Always remind me to charge it.
Always remind me to charge it.
Quick response to get help to.me.
23 septembre 2026
Réponse de Medical Alert
Thank you for your review, Mary! We're glad to hear that the charging reminders are helpful and that you've experienced quick responses when assistance is needed. Providing reliable support and peace of mind is what we're here for. Thank you for choosing Medical Alert!
They are not careful with bills
They are not careful with bills. Just recently they charged me for a 911 button that broke and returned it but thr charged me for it. They told me would refund the money and never did it! I'm discouraged with them
27 septembre 2026
Réponse de Medical Alert
Thank you for sharing your feedback, Nancy. We’re sorry to hear about your experience and understand how frustrating this situation must be. We take billing concerns seriously and would like the opportunity to review what happened. A member of our team will be researching this matter and reaching out to you directly to discuss your refund and work toward a resolution. Thank you for bringing this to our attention.
Great response
23 septembre 2026
Réponse de Medical Alert
Thank you for your feedback, TK! We're happy to know you had a great experience with our response team.
Very Happy Med alert
I was notified quickly when my mom fell and they already had EMS on the way.
20 septembre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Mary! We're glad we could quickly notify you and ensure help was on the way for your mom. Providing peace of mind for members and their loved ones is what we're all about.
The Medical Alert is a great help!
The Medical Alert is a great help and comfort to me and my children who worry about me. I have fallen too many times in the past. If I fall or need help, this device alerts my son and neighbor. If I were not able to speak to the company after an incident, they would send help and the emergency responders could get into my house without breaking a window using a lockbox for the key. SO reassuring!
23 septembre 2026
Réponse de Medical Alert
Thank you for sharing your experience, Ellen! We're honored to provide both you and your family with peace of mind. Knowing that you have quick access to help when needed and a plan in place for emergencies can make all the difference. Thank you for trusting Medical Alert to help keep you safe and connected.
Medical Alert seemed fine until I…
Medical Alert seemed fine until I cancelled their service. Their operators that handled the monthly tests were always professional, so that part of Medical Alert was fine. But when I cancelled the service and returned the equipment, the monthly charges continued. I had to contact my credit card company to stop the recurring charges. I called and emailed their Customer Service multiple times to resolve, and they have notes of previous calls history, but to no avail as collection calls continued and I am now receiving collection letters. I also mailed documentation to their billing department, but it did not help. Horrible billing practices. I do not recommend.
1 septembre 2026
Avis spontané
Réponse de Medical Alert
Thank you for sharing your experience. We are sorry to hear about the frustration you've encountered regarding your account and billing concerns.
We take these matters seriously and would like the opportunity to investigate and resolve the issue. To protect your privacy, we have sent a private message requesting additional account information so we can locate your records and conduct a thorough review. Once we receive that information, a member of our team will research the matter and work toward an appropriate resolution.
We appreciate your feedback and look forward to speaking with you directly to address your concerns.
Réponse de Medical Alert
Thank you for your review, Wendy! We're happy to know we were there when you needed us and even when you didn't think about it. We appreciate your support.
Réponse de Medical Alert
Thank you for sharing this, Sharron. Hearing that we were able to help you during a critical moment means everything to our team. We are wishing you the very best.
Réponse de Medical Alert
Thank you for your feedback, Gail! We are pleased that everything is working well and we appreciate your support.
In the past 3 months my husband has had…
In the past 3 months my husband has had to use his Medical Alert, thank you for this service
31 août 2026
Réponse de Medical Alert
Thank you for your kind review, Jane. We're sorry to hear your husband needed to use his Medical Alert service, but we're grateful it was there to help when it mattered most. Thank you for allowing us to be part of your family's safety and peace of mind.
Réponse de Medical Alert
Thank you for your review, Deborah! We're glad to hear your Medical Alert system has been there for you when needed. We appreciate you taking the time to share your experience.
I had a new doctor
I had a new doctor. He was very good. Very professional but still very personable. Office was very clean. Everyone I dealt with was very nice
24 août 2026
Réponse de Medical Alert
Thanks for the review, Peggy! We're glad to hear you had a great experience. It looks like this may have been meant for your doctor's office rather than Medical Alert, but we're sure they'll appreciate hearing your kind feedback.
My mom recently had two falls and the…
My mom recently had two falls and the response was quick and I was alerted in a timely fashion. We are very happy with the service she has received!!!
24 août 2026
Réponse de Medical Alert
Thank you for your review, Sue! We're glad our quick response and timely notifications provided the support your mom and your family needed.
I never had to worry about falling
31 août 2026
Réponse de Medical Alert
Thank you for your review, DM! We're glad Medical Alert helps you feel safe and confident in your daily life. Your feedback means a great deal to us.
Medical Alert means peace of mind not…
Medical Alert means peace of mind not only for me but for my family. I had a fall recently and I was So thankful I had medical alert. They responded immediately and they had help there for me in 10 minutes. My family was so grateful they got me Medical Alert.
30 août 2026
Réponse de Medical Alert
Thank you for your kind words, Donna. We're so glad our team was able to respond quickly and get help to you when it mattered most. Providing peace of mind and reliable support for our members and their families is our top priority. Thank you for choosing Medical Alert and for sharing your story
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