meetandgreetlutonairportparking.co.uk Avis 

Complete waste of time. Booked through a comparison website, incorrect information on there paperwork about where to meet, over 1 hour waiting and complaint email address bounced back. Was informed by Luton Airport this company was not approved to work for airport. Please use other's, approved by Luton Airport

Absolutely rubbish company. Tell you to call 30 minutes before you get there so they can collect, we arrived and had to wait for a further 22 minutes for them to come to collect the car from us which resulted in us getting a larger parking fee for staying over the allotted drop off time. Then when we arrived back at the airport we called them straight away. We waited 40 minutes and still no sign and was told that the car would be 5 minutes when I called again. Another 20 minutes later he called to say he was on his way and would be 5 minutes. He turned up 20 minutes later and didn't even apologise for the delay. Absolutely shocking service and communication and we will not be using again, and definitely not recommending to anyone.

DO NOT USE

Awful service. had to wait an hour and a half for my car to be brought to me after my flight. Called over 5 times to chase but each time was told the driver would be 10 minutes. Was nearly at the stage of calling the police to inform them they had stolen my car. Will also be informing Luton Airport Authority as they shouldn't be letting them operate such a poor unreliable service.

My lease car was parked using the 'meet and greet' service. A while after the service had been provided, my car's leasing company contacted me to advise they had paid a parking fine that was incurred whilst my lease car was in the custody of 'meetandgreetlutonairportparking.co.uk'. The car was parked at Luton railway station. The leasing company automatically paid the fine and billed me.

I have subsequently repeatedly contacted 'meetandgreetlutonairportparking.co.uk, by phone and email, to request reimbursement of the parking fine.

>1month has elapsed since 'meetandgreetlutonairportparking.co.uk' were alerted to the issue.

No money has yet been received.

Dropped my car off on the 25th September took pictures of car with no damage that evening my phone was ping saying windows was open and car unlocked looked were the car was it was in Luton car park by G Casino. So then I looked at it again and the car was driven to markyate and left. picked it up a week later and had to dents on the car so I asked them about it they said they were on there when the car was dropped off. So I got the pictures up that are timed and got location aswel. They said they would get back in 7 day and still waiting for a answer. Jokes

We used the Meet and greet service for the first time last month. The car collection at mid stay car park was seamless. When we arrived back at the airport I rang when we collected our cases and was told our car would be ready to collect in 30 minutes. We went to the mid stay car park and, after a few phone calls when we were told our car was taking longer to get to us because it was blocked in, our car eventually arrived after about 50 minutes. The driver was walking away when my husband turned on the ignition and there was a warning that one of the rear tyres had 14PSI pressure in (it should be 34PSI), the other rear tyre had 42PSI, so very high. We can only assume our tyre had developed a slow puncture and someone had realised this and put pressure in the wrong tyre. I emailed the company explaining my concerns that the car was handed back to us in an condition that was unsafe to drive and my assumption that there had been an attempt to rectify the low tyre pressure but this had been done incorrectly. I also said in no way did I hold the company responsible for the slow puncture but was dismayed that this wasn't highlighted to us when the car was returned to us. In addition to the above the car was externally very dirty. The tyre pressures were correct when the car was dropped off and the car was cleaned on the day we drove to the airport. I still have not received a response to my email addressing my concerns, despite sending several emails. I would certainly advised against anyone using this service and will not be using Meet and Greet Luton Airport again in the future. I was hoping not to have to write a derogatory review as this is something I really dislike but feel I was left with no alternative due to the lack of resolution or apology from the company.

Made to wait 45 min when getting to the airport and leaving the airport when it states only 20 min on the website. They also had no sense of time they kept saying 5 min rather then how long it would actually take, blaming traffic which there was none. Some people missed their flight, if they had been honest at the start they could have ubered and got to their flight. The one posotive is that they didn't charge for the extra few hours of parking, due to a delay in flight. I reccomend calling them to pick you up as soon as you touch down to prevent any delays.

DO NOT USE !!!!
dreadfull customer service. They have returned the car scratched, i have reported it straight away to the guy who bought it , he's done some pictures and said someone will be in touch. No one got in touch, ive tried to call, message, live chat, nothing ! Finally I got a complaint email and sent it, only to find out I had 5 days to report it IN WRITING.
Apart from that, its hardly meet and greet - you have to go to the middle stay car park !

Good morning,

First of all, it's really difficult to find the methodology to make a complaint (almost like it's meant to discourage people to do one).
Their service location is wrong on the map for the Luton APL meet and Greet, so that cost me unnecessarily 5£ when I was aiming to park APL - Meet and Greet - Non-Flex. They shoul adjust it to suit on the map to prevent other people going through meet and greet unncessarily when having to park for a week or more. Interested to see if I will get a discount.
Second, once the car was dropped off by me until I picked it up, it travelled 13 miles? I understand that the final car park was further away and on the 3rd floor of the terminal car park (not the meet and greet as written in the booking confirmation and showing on their map - reference to the above mentioned 5£) is simply the pick up and drop off point of the car, but why did the driver go through my personal stuff in the car (specifically the arm rest storage) and took out all the phone charging cables? How long did the driver keep the car running to charge is device/devices?
To top it all off, as soon as I picked up the car, I found a new error on the dashboard, air bag fault. What did the driver do? I will take it to a mechanic so understand what's what (maybe it's just a dashboard error) but will they be compensating me for this?

This complain was also issued to Sky park (skyparksecure/contact ) and they requested proof , which after providing them with proof (i had attached pictures showing miles travelled and new error in dashboard, didn't take on of the cables that were out of place), they directed me to customerservices@airportparkluton ? What is happening? They are purposely sending you to chase "Unicorns" and not be able to issue a complaint.

I eagerly expect to receive their response response.

Regards,

Terrible experience. Outbound was fine, driver met us at parking. But inbound flight was terrible. Called to say we were 20 minutes from car park, was told there would be a wait of 30 minutes. Over an hour and a quarter later (and three phone calls) our car finally turned up. Emailed company to give feedback and was met with an automated response addressed to 'Mr no-reply'. Further emails have gone ignored. Will never use again and would recommend avoiding.

If there was a zero star I would give it!
Mid stay carpark is not a 5 minute walk it’s 15 at marathon pace! Arrived and gave them the 30 minutes notice so I could pick up my car .. 30 minutes later no car! Called again and it’s delayed at their end and will be another 20 minutes
Do NOT use this company

Not meet and greet service at all. We phoned as requested to say we were 20 minutes away, waited 20 minutes once in the car park to be told we needed to pay for the driver to get out, no photos were taken by them and the mileage not noted by them. The walk is a good 15 minutes away from the terminal.
Once back in the UK we phoned as requested and had to wait 50 minutes for our car to be brought back to us. Luckily it wasnt raining as there is nowhere to stand undercover. The driver just got out and handed us the ticket and walked off. They are very rude. Would never park this way again, and would never recommend it as a service. It was a joke. On arriving and returning had to make 2 calls to see where they were.

Cheap for a reason!
Drop Off Experience
We followed the instructions when dropping off our car by phoning 30mins in advance…..after 5 phone calls they picked up (note: English is not their first language) and told us where we needed to go (Mid-Stay). We arrived and parked up in mid-stay, there’s no signs or anything to know who the Meet & Greet staff are. You have 20mins free parking before the car park charges you a substantial amount. After phoning 3 times, they picked up and said they’d be 5mins….5mins passed so we did the same again, no answer for 6 calls then when they finally did pick up it was “5mins and someone will be there”; 30mins later someone finally arrived and we gave them the ticket and said you can pay the excess as it’s your fault. To be fair the guy who came was actually quite polite and did offer to take us to the airport door as we had a 7yo and 1yo. We said it’s ok and would walk the 3-5min walk as advertised……note it is closer to 10mins and hilly if we’re being transparent about the walk.

Pick Up Experience
Instructions for arriving back at Luton; same process of calling when about 25mins from exit……again many calls over a 10min period until some picked up the phone which meant we were now at most 15mins from exit. We were told by the guy who picked us up initially that they would come and get us from the door as we had young children; the guy on the phone said this is possible but would be a 45min wait or we could walk down to the meet & greet and they’ll be there in 10mins. We decided to take the latter and walk down to the mid-stay as would be quicker; well this didn’t happen. After many phone calls trying to find out where our car was we finally spoke to someone who said they never said it would be 10mins and the 45mins was correct. This is just what we wanted to hear when stood in the p*ssing down rain with a 7&1yo. We tried to call back to hurry them up but again when we finally got through the call handler said he couldn’t get hold of the driver of our car….this didn’t fill us with any confidence now.
Finally the car did turn up 45mins later as stated.

It would have been quicker to go with a Park & Ride option with another company….or pay a little more for a trustworthy company.

Pros:
Cheap
Wherever they park the car is only 3miles from the airport

Cons:
Long waits
Poor communication

Really disappointing experience. They left us waiting at drop off and then made us pay the barrier fees, which were not disclosed in any of the emails. On returning to Luton we were left waiting for 45 mins in the cold despite calling them 30 mins prior to us leaving the airport. Terrible experience. DO
NOT USE!

Absolutely terrible. Its not "meet and greet" as I know it. Its 15 mins from the airport and despite informing them well in advance, you will wait uo to an hour each way in the middle of a car park which has no attendance from them. I can't express how bad the service is. They are also rude

Very disappointing service. I had to wait over 30 minutes for my car to arrive, even though they promised it would be ready when my flight landed. In the end, it took around 40 minutes. Their excuse was that there was no driver available and that I had given the wrong flight number – but it was their own colleague who took the number directly from my boarding pass. On top of that, I still had a 4-hour drive home, so instead of leaving straight away, I was delayed and only got home around midnight. I find it unacceptable to pay for a meet and greet service and then be treated like this. Definitely not the level of service I expected.

Called 10 to 15 times on our return and no one answered. It took my brothers GF to call them on a different number for them to answer

Awful. Waited ages for the guy to turn up and then he eventually called me and asked me to drive the car to him at the front of the airport. When I got him I got a ticket from the airport saying I’d driven into a part of the airport I wasn’t allowed to. I contacted the company and they said on the phone they’d pay the ticket. Then I emailed to follow up and they said it wasn’t their responsibility and refused to pay. It’s cost me a fortune. Untrustworthy and rude. Don’t use them.

The company were great and both the drivers were really helpful. I was travelling with my two young children and my mum and when we collected our car late at night the driver helped me with all the luggage while I sorted my children and he got us on my way really quickly. Only reason for not giving 5 stars is that it’s a longer walk from the airport to the drop off than I’d have liked with two tried children, but that’s not within the company’s control. I would use the company again.

I had a wonderful experience at Luton airport meet and greet. Booking was very easy. Directions were straight forward. I was meet promptly at the meeting point. In my return I came back a day early and there were no dramas. That was 3am in the morning. Great service