Overall delivery was a bit slower than advertised, and the order was stuck on ‘processing’ for 3 days with no updates but when received it well and securely packaged and now fitted. The other is... Voir plus
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Lisez les avis des autres
Easy ordering for fridge door shelf. Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates... Voir plus
Brought new cooker, suppplied with onlry one oven shelf , any good cook needs two shelve , emailed Minerva for a shelf , out of stock, two weeks later email , we got stock, now on way, two shelve cook... Voir plus
Argos Customer Support provided the steer that Minerva Parts would be able to supply a fan belt for a Bush 3Kg Tumble Dryer. Much relief when their web site pictured the part I had been searching fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pièces détachées pour appareils électroménagers
- Fournisseur de composants électroniques
- Magasin de pièces et de composants électroniques détachés
Écrit par l'entreprise
Spares parts supplier for a large range of whitegoods. We have access to over 1 millions spare parts and update our site with new spares everyday.
Coordonnées de contact
55a Halifax Way, YO42 1NR, Royaume-Uni
- info@minervaparts.co.uk
- minervaparts.co.uk
4,2
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unsuitable part
Unfortunately the part supplied was not suitable for the appliance it is supposed to fit.
14 juillet 2025
Specific part sourced and supplied promptly
Specific part sourced and supplied promptly, kept informed.
14 juillet 2025
No customer support
I made an order, and after I paid I received no tracking info. I emailed them several times, made a request on the website for which again I received no response. The next request I made on their website I wrote that I will make a claim to my bank and report the website, two hours later I received an email informing me that I will be refunded. So customer support isn’t their thing I guess.
11 juillet 2025
They went above and beyond helping me…
They went above and beyond helping me get the correct part.
1 juillet 2025
how quickly it was delivered
24 juin 2025
Parts from Minerva resolved oven door problem
Had been struggling to resolve an oven door problem where the inner glass plastic fastenings had broken. Was pointed at Minerva via Rangemaster customer service and was looking for a replacement door. Actually found the plastic fixings and resolved my problem for less than £20 including delivery. Many thanks.
16 juin 2025
Really quick to come good for money…
Really quick to come good for money works really well
16 juin 2025
Went on website and put exact model…
Went on website and put exact model number in. Ordered the thermocouple that came up and it’s the wrong one when I stripped oven to fit it ! 35 years experience so definitely doesn’t fit ! Only took the job because of an old lady customer whose oven doesn’t work. Sent a message on the site enquiring about returning the part and refund etc but not even got a reply ! Won’t bother next time.
10 juin 2025
The best company I have ever dealt with…
The best company I have ever dealt with so fast with delivery and getting the part I asked for.
10 juin 2025
Bush dryer fan belt…
Ordered a fan drive belt for a Bush tumble dryer that can be awkward to get hold of.Quality part delivered promptly excellent service.
28 mai 2025
I've been waiting for a reply for 6…
I've been waiting for a reply for 6 days after being sent the wrong part twice. Was asked to send photos of said parts amd have had no reply since so been unable to use my oven. With 3 kids it's no really acceptable. Not one email to apologise after the first part was incorrect they just sent another part
26 mai 2025
Avis spontané
Replacement part
After trying several options, I emailed Minerva, got a reply followed by delivery of the part which my son fitted.
19 mai 2025
Clearly just want your money
Trying to get hold.of someone is awful.
I had the wrong part delivered, no way of speaking to anyone keep twlling you to send a message which i have done twice now. Tried to look at the returns process online and its a blank page. Awful. Another thing is I was told by @Argos to use these because it was the only place I could get a replacment for Bush oven. Shocking
8 mai 2025
Réponse de Minervaparts
Good evening Sarah,
We received and responded to your messages on 22/05/25 at 21:09, providing details on how to return the item, including a working link to the returns page: https://minervaparts.co.uk/en/content/6-returns. This page is active, so if it appears blank on your end, please try accessing it using a different browser.
If the issue persists, kindly email a screenshot to info@minervaparts.co.uk so our IT team can look into it.
You may also want to check your spam or junk folder for our response. Alternatively, if you created an account on our website, you should be able to view the message there.
Great service.
Great service.
Managed to get part that I couldn't find anywhere else and in stock as well.
Highly recommend.
10 mai 2025
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