I was looking for a spare door seal for my fridge. I wasn't sure which was the right product as I found a few and I emailed. I received very fast and helpful response from Jake. It made my experience... Voir plus
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Lisez les avis des autres
Overall delivery was a bit slower than advertised, and the order was stuck on ‘processing’ for 3 days with no updates but when received it well and securely packaged and now fitted. The other is... Voir plus
Easy ordering for fridge door shelf. Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates... Voir plus
Brought new cooker, suppplied with onlry one oven shelf , any good cook needs two shelve , emailed Minerva for a shelf , out of stock, two weeks later email , we got stock, now on way, two shelve cook... Voir plus
À propos de l'entreprise
- Magasin de pièces détachées pour appareils électroménagers
- Fournisseur de composants électroniques
- Magasin de pièces et de composants électroniques détachés
Écrit par l'entreprise
Spares parts supplier for a large range of whitegoods. We have access to over 1 millions spare parts and update our site with new spares everyday.
Coordonnées de contact
55a Halifax Way, YO42 1NR, Royaume-Uni
- info@minervaparts.co.uk
- minervaparts.co.uk
4,2
Bien
236 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy ordering for fridge door shelf.
Easy ordering for fridge door shelf.
Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates which helps you know how your order is progressing. Thanks Minerva
3 mai 2025
Having been told the required part was…
Having been told the required part was obsolete it was a great relief to find what was reuired - excellent work!
8 avril 2025
The only place where we were able to…
The only place where we were able to find the required parts. Expensive but has quick shipping. I recommend this place for sure!
25 mars 2025
Excellent service
Excellent communication and found me the part quickly. Delivered next day. Highly recommend
3 avril 2025
Easy to order great delivery driver could have just posted it communication.
Easy to order great communication.. but delivery could have been posted through my door. Had to make other arrangements for redelivery ..
24 mars 2025
Prompt efficient service and delivery
Prompt efficient service and delivery
Would definitely use again
10 mars 2025
I did not know about this company tell…
I did not know about this company tell I look on line so I put an order in and I received it shortly after , and I'm very happy with the order will order again 😀
4 mars 2025
An excellent company to deal with.
I phoned up re a part for my oven. The person I spoke to identified the part. I paid with my card and it was delivered the next day. Perfect. The person was helpful, knowledgeable and friendly. I wish all companies were as efficient as Minerva. Thankyou
19 février 2025
Poor Poor Poor
For the second time you have sent me the incorrect sized replacement cooker knob. I explained I need a replacement one diameter 56mms the ones I have received were both 48mms & don't fit. I emailed someone called Troy in your customer services. He hasn't had the courtesy to reply. Poor service all round. And anyway does anyone actually read these?
15 février 2025
Réponse de Minervaparts
Hi Andrew,
I see that you and Troy have exchanged a few emails, and it appears a response was sent to you around the same time you wrote this review.
As mentioned in Troy's last email, this issue has been raised with the factory, and unfortunately, we are currently waiting for their response regarding the part.
We truly appreciate your patience as we work to resolve this matter for you.
Kind regards,
Liam
Great company service
Very easy to order the part I needed, good communication via email and all in all very happy with the outcome.
13 février 2025
absolutely terrible company to deal you…
absolutely terrible company to deal with you send a customer enquiry and wait weeks for a response, they have no telephone number. use Connect distribution, Qualtex or HT Maddocks
12 février 2025
Réponse de Minervaparts
Hi Neil,
I hope you are doing well. I understand your frustration, and I want to assure you that we always aim for the best possible turnaround times. When we pass on enquiries to the factories, it can sometimes take a little while for them to respond.
Looking at the timeline, I can see there was a delay in the factory’s response to your enquiry, and I genuinely wish we could have provided a quicker reply. Unfortunately, we cannot offer any details on a part we have no information on until we have received the information from our suppliers, which is beyond our control.
As an online retailer, we do not have a phone line to keep our costs down, but we are always happy to assist via email.
If you are looking for alternatives, feel free to check out Connect, Maddock, or Qualtex – though I should mention that none of them carry the genuine spare you purchased from us.
Thank you for your understanding. Please do not hesitate to reach out if you have any further questions.
Regards,
Liam
Minetva parts were very efficient by…
Minetva parts were very efficient by keepingin touch on the tracking of parcel. I would reccommend
9 février 2025
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