Mistergatesdirect Avis 

⚠️be careful this company is in liquidation at the commercial court ⚠️

When I ordered the gates they said they would give me several local fitter to fit the gates. No fitters given. The gates was delayed for months, when they arrive I had to pay import tax which wasn't mentioned when buying the gates, eventually got someone to fit the gates and they could only get the gates working with the remotes. After 3 months stopped working. They never answer the phone or reply to emails. Worse thing I have ever brought.

Worst company ever. They promised a refund on the tax paid to import the motor which we never received. Now the motor has stopped working. Nobody answers the phone or responds to emails
Terrible customer service

Same problems as others. Gate wheels seized. Initially told they would be covered by the guarantee after sending photos. Replacement wheels have not been sent as promised. No answer to emails, no one answers the phone any more. Tried contacting via the French site, also ignored. My gate has been broken for 4 months now. Had problems with delays when the gates were ordered as well.

I'm currently experiencing exactly the same issue as Steve Walton in the post below and am left with an automation kit that i can't use. I've phoned over 15+ times and sent a similar number of emails.
I think my only option is to scrap my automation kit and buy a new one from a UK supplier which essentially means i've wasted over £400. I would strongly advise anyone against using this company if you're UK based

This is the worst experience I have had purchasing any goods in the UK in recent memory.
The company poses as the "UK's largest Gate Manufacturer".
This is a complete lie. This is a French company who has an office of 1 person in the UK. She rarely answers the phone and after a whole week of trying to get through you finally get palmed off and promised a call back which absolutely never happens. I am going to take this through the courts. If you are thinking of purchasing anything from this company you may as well burn your money at the bottom of the garden, that will be less stressful.

BEWARE !!! These don’t honour the guarantee, my wheels started to seize , numerous emails went without reply had to call multiple times , told me it was covered in the 10 year guarantee , then went back on it saying they wanted £80 each , my motor went this morning guessing it’s because it was having to push and drag the gate ! Videos sent to show the effects of the wheels seizing before the motor went , not what you expect after spending thousands !!

Used this company twice now for sliding aluminium gates. Definitely better experience a few years ago than this time.

The quality of the gates is excellent and a very decent price. I always buy the motor kit at the same time and that has been good as well.

However, be clear you are dealing with a company based in France and although they confirmed clearly my gate was in stock and delivered to the UK within 4 weeks , it was 10 and this is standard.

Communication and customer service is quite poor but they are a real company and I do like the gates they provide.

Instructions for the motor are basic and took time to work out, instructions for gate fitting and track very clear

James

You think you are saving a bit of money when you buy from them, but you'll find that you are worse off. Worst company to transact with. Avoid!!

19.10.2023 - Reply to Mistergate. I have also of issues starting from the delivery of my gate that took over a year to arrive, to the recent issue I'm having I.e. only one remote control came with the motorisation gate motor, I tried to buy more but my order was cancelled and the response was that you do not deliver to the UK but my gate was delivered by you and if you don't deliver to UK and how do you expect me to buy parts when I need them. And your customer service do not have the information and needs to contact France with a promise to call back but never does.

Gate was meant to be delivered 2 weeks ago. Absolutely terrible customer service. Apparently the gate is out for delivery but no one responds to a simple question such as "when is the gate being delivered?"

Please avoid this outfit.

Ordered months ago, started off well, they contacted us to offer a discount, however they missed off a post off the order which we tried to make them aware of on multiple occasions. We have emailed, called, asked for a call back and no one gets in touch. Finally I pretended to be a new customer and someone rung me, and promised they would help sort this error. A month later and I am still waiting. This has bee such a stressful experience. I know they won't even bother getting in touch even after me leaving this review but I hope it helps someone else not go through what we are going through!

The gates themselves seem good enough quality, but this company has been the worst experience of buying anything I've ever had. Having put a large electric double gate in my basket, I was called later that evening, they took me through my order and gave me a discount. I ended that call thinking all was good and what a nice company. I went to then order my gates the following day, but the discount expired. This is where the trouble started.

I contacted them to ask if I could have it re-applied, but I got someone new, who didn't know. She was very kind and helpful sounding, but she was unable to help me on the phone telling me she'd sort it and let me know. The next day I had a new discount code applied to my order and it was even cheaper. It was only after I actually paid for it I realised she'd not applied much of a discount at all, but instead she'd taken out one of my gate posts. So I contacted again asking to have this added to the same order and I'd pay the difference, but she added a new order with import tax and shipping on top, when I'd already paid for that. So I asked to have the shipping taken off and if possible the same discount I had before. She couldn't help me. Again going away to sort it. Now here I am 4 or 5 months later, and my gates have arrived with only one post. Useless really. During this time I've sent no less than 20 emails tried calling, and frankly I'm not far from getting in my car and driving over as I've got a very expensive, lovely looking useless gate in my gararge now.

Come on guys, sort out your customer care!! I just want a gate post with no shipping costs as I had it on my first order before all this started!

Awful customer service. Have been waiting since April for a refund. Must have sent at least 30 emails/phone calls. Still nothing. I have spoken to the new french customer service guy. He does nothing! Avoid!!!!

Can't fault the gate, quality is good and arrived within the timeframe given. The afterservice though is as others have said terrible. The motor had a part missing, I have written 4 emails, even contacting their main French company and absolutely no response. The phone number in UK tells you to hold on an agent will be with you shortly, after approx 5 minutes it just cuts off. I am starting to think that the UK part of the company no longer has anybody monitoring it. It feels like they just pull the orders from the site and there is no aftersales service at all for UK customers. If you are lucky enough not to have any issue then you will probably be happy with the products, on the other hand if you need to contact them for assistance with any issues then good luck, you will need.

Worst customer service of any company I’ve ever used

Terrible service. Gate took ages to arrive and I am still missing part of the order. The never respond to their "ticket system" - I have one outstanding from 2 months ago. If you manage to get hold of them by phone the service is terrible. I was told quote "you are lucky your order is only a month late, we have customers waiting months and months". Unbelievable.

Installed the gate which look lovely.
Unfortunately the gate runner at the back of the gates is not correct and bows to the middle of the gate. So when the gate open or close they bind and case use hassles. Been trying to get hold of anyone for 4 months now and just nothing....

I recently installed the aluminium gates from Mister Gates Direct and I am impressed with the quality of the product. The installation process was easy, and the gate added a touch of elegance to the property. The delivery was a bit delayed, but the quality of the gates was definitely worth the wait. I highly recommend Mister Gates Direct to anyone in need of high-quality aluminium gates for their property.

Ordered and paid for over £700 worth of kit last August. It never arrived and received at least 6 emails stating that they were sorting it and deliver would be in 5-7 days. Here we are in March and still nothing. I will be taking legal action against them. They are now ignoring all correspondence. Shameful service, I see many others have suffered the same fate.....