MOTH Drinks Avis 

81
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 4 sur 5 étoiles

This time no problem. Previous order at least one tin had leaked. Cans and box sticky. Too busy with 80th celebrations to do anything. So better tines in future orders.

Noté 1 sur 5 étoiles

I have been asked to write a review . How ironic ! My order has not yet arrived , 12 days after ordering it !!! I live in mainland UK. The site suggested 2-3 days….. The order was for my son... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absol... Voir plus

Noté 5 sur 5 étoiles

I’m having a large celebration party in June and for the last few months have been trying various cocktail brands. MOTH cocktails have proven to be outstanding above all other brands and can’t wait to... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

MOTH B-Corp: The Most Delicious Cocktails in a Can. 10 seriously delicious cocktails. Premixed to perfection. Made full strength. With the best craft spirits around. Ready to drink wherever – picnics or posh dinners. Whatever you’re up to, get us delivered next day to your door. Take us with you.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

81 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(81)

33 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Best Tinnies in town!

Best Tinnies in town!! My go to cocktails particularly love the espresso martini 🍹☕️
Always have a great experience whether I’m ordering online for an occasion or just grabbing a couple in my local supermarket.

10/10 from me!!!

16 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing cocktails!!

Love these cocktails! I had an issue with them though as they were damaged when I received them. The customer serivice were quick to sort this out for me. Thanks so much!

19 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Priya from customer service was so…

Priya from customer service was so great! They were really proactive in dealing with my Glastonbury order (thanks to a problem with Evri) and sent a replacement that arrived in time. They also offered me a discount code that I will use for my next purchase! Overall great experience.

18 juin 2025
Avis spontané
Noté 2 sur 5 étoiles

Bad customer service and unreliable delivery

I ordered from MOTH as they were specifically advertising their drinks as Father’s Day gifts. By the Friday before Father’s Day, I still hadn’t received a dispatch notice, so I contacted their customer service. I was told they were having “warehouse issues” and asked to cancel the order since it clearly wouldn’t arrive in time.

I was then informed that cancellations weren’t possible once the order was placed – which seems completely unreasonable (and likely untrue). The drinks eventually arrived three days after Father’s Day… by which time my dad had left for holiday. So now they’ll sit on his doorstep or be enjoyed by a neighbour. I wasn’t even offered a refund on the delivery fee?

The solution they gave me - “when the item turns up late, just return it” so I’m supposed to get my dad’s neighbour to return it? Or should I wait until he is back from holiday now and say here’s your late gift but you also can’t have it either- laughable

Overall, really disappointing. If you’re looking for a reliable gift or decent customer service, I’d suggest choosing another cocktail brand – there are plenty out there. Or at the very least, avoid ordering direct from MOTH’s website.

15 juin 2025
Avis spontané
Logo de MOTH Drinks

Réponse de MOTH Drinks

Hi Esther,

We are very sorry about your disappointment, as soon as we receive an order we only have a small window of 2 hours or less to amend addresses as our warehouse aims to start picking and packing shipments straight away.

We were sorry that you experienced a delay in dispatch following this, we do work closely with partners to minimise occasions when delays do occur and I know my colleague did offer to facilitate a free return and refund for you when it was clear the shipment would not arrive in time for Father's Day.

Again our apologies that we did not meet expectations on this occasion.

Team MOTH

Noté 1 sur 5 étoiles

Bcorp my *ss

For a company thats suppose to be b corp... their entire website interface is awfully crap! None and I mean none of the promo codes work.. their referral links don't work.. nothing actually works!

16 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

My review is based on customer service

My review is based on customer service, or lack of. I ordered some cocktails direct from Moth for a friend recovering from cancer treatment and typed in her delivery address. Unfortunately, when I eventually paid after having an issue logging on to PayPal, I realised the delivery address had reverted to my own, which is 10 miles away. I immediately contacted Moth to get this rectified but the response was 'the delivery address is locked in' - i.e. 'computer says no'. Really, in 2025? Yes, my mistake, but just unhelpful so I will never buy from them again. I had paid for a gift box too but there is no option to type in a gift message when ordering. I'm sure they will come back with an excuse but as it stands, the parcel has just been delivered to me and I will have to get in my car. And, no Moth, my only other option was to get the parcel delivered to a neighbour or left somewhere safe, so useless suggestion.

12 juin 2025
Avis spontané
Logo de MOTH Drinks

Réponse de MOTH Drinks

Hi Sarah,

Thanks for your feedback. Sorry that we were unable to update your address on this occasion, we have a limited time available to update these as our orders process quickly for picking.

We really hope your friend will enjoy the cocktails.

Thanks,

Team MOTH



Noté 5 sur 5 étoiles

Absolutely love MOTH cocktails!

Absolutely love MOTH cocktails for all occasions! We have had them for parties, picnics, the train, and for a nice drink at home.
They are great quality and strong too - such a game changer in canned cocktails!
The whole range is delicious, but my favourite is a Paloma.

11 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect festival Minnie's

I've ordered these cocktails for Glastonbury and had to have a taste test... OMG they're amazing!

Pack a punch and taste great. Love the can size for a festival too.

I joined the loyalty programme and got a discount so would recommend doing this!

P.S. my fave so far is the Cosmo

12 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great range of ready-to-drink cocktails and helpful customer service

Great range of ready-to-drink cocktails with a well-crafted and bar-quality taste. I've really enjoyed the cocktails I've tried so far and I'm looking forward to trying the others. Their customer service team was also responsive and helpful on a minor delivery issue, which they quickly resolved. While the cocktails are on the pricier side, the quality makes them worth trying if you're looking for convenience without compromising on taste.

11 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect for Hen Dos

Ordered 12 Margaritas and 12 French 75s for a hen do to enjoy during silent disco - they were the absolute hit of the evening, I wish I'd ordered more!

31 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

Don’t bother referring friends

Don’t bother referring friends. I have sent my link to several friends who have used it and not once got the referral code. I did waste my time contacting them originally to get these but was not given one and learned the company clearly has no tracking for the amount of times the code has been used nor does the system work to send those codes out. I’ve had 4 people use my code giving them business and don’t get anything back!

9 juin 2025
Avis spontané
Logo de MOTH Drinks

Réponse de MOTH Drinks

Hi Siboahn,

We appreciate the feedback. The reason we ask for the names of those you have referred is that it is good for us to cross-reference the names on our system.

After investigating your order, we can see that you referred 4 of your friends; however, only 1 of the purchases met the minimum purchase amount, therefore, only 1 code was sent to you. We have also sent you a discount code as a gesture of goodwill.

You can find all of our T’C’s on our referral system within the terms and conditions page on mothdrinks.com

Thanks,
MOTH Team

Noté 1 sur 5 étoiles

Super unhelpful customer service

Super unhelpful, robotic customer service only contactable via email. Avoid - they don't help and then make returns your cost! shocking - never again, avoid

7 mai 2025
Avis spontané
Logo de MOTH Drinks

Réponse de MOTH Drinks

Hi John,

Thank you for taking the time to share your feedback — we truly appreciate it and were sorry that you were disappointed after the courier delay on delivering to a pick up locker.

I know our team are in communication with you to support on your return, hopefully we can expedite the return process for you.

Thanks,
MOTH Team

Noté 5 sur 5 étoiles

I’ve ordered from MOTH a few times now…

I’ve ordered from MOTH a few times now and have always been more than happy with their cocktails and service. I have a few favourites but always keep a few more different ones in the fridge for friends and family.

I love the taste, quality and price. The alcohol strength is as you would expect from a cocktail 🍸 bar. I feel MOTH offer an excellent choice of tinned cocktails to keep at home for when you don’t have the time or ingredients to whip up a quick cocktail for when friends pop round or the sun decides to shine.

29 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service - ordered as a birthday present. Evri couldn’t deliver the day before but the tracking says they would try again the next day, the actual birthday. They didn’t. Contacted Moth customer service. They said they would look into it. They’re still ‘looking into it’. Meanwhile, the birthday has come and gone, as they know. I won’t be ordering again.

7 février 2025
Avis spontané
Logo de MOTH Drinks

Réponse de MOTH Drinks

Thanks for your review, we were sorry to hear of your disappointment. Our team has confirmed that they reached out to you within one hour of your enquiry and did also follow up on the subsequent days to support you with a replacement order. We are pleased we managed to support you in a resolution and hope the cocktails were still a great gift.

Noté 5 sur 5 étoiles

Superb Duo Glass Gift Pack

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absolutely loved the gift set with the amazing cocktails, glasses & giant ice cube tray. Will definitely use this company again both for their products & customer service. Thanks again

31 décembre 2024
Avis spontané

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