Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... Voir plus
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Easy ordering process. Contacted customer service and spoke to a real person in real time. I had made an error with my order regarding the colour choice. No problem for the person In spoke to. Amende... Voir plus
Bought a Vectaire bathroom fan from these guys, cost £30 less than the next cheapest competitor. Arrived within the week. The product was exactly as described and fully working, well packaged wit... Voir plus
L'entreprise a répondu
A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101
Coordonnées de contact
3 Chirgwin Road, TR1 1TS, Truro, Royaume-Uni
- 01326 727102
- info@mould-stop.co.uk
- mould-stop.co.uk
4,9
Excellent
206 avis
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Good results .patio was previously…
Good results .patio was previously cleaned, but black spots returned soon after. Having used this it has kept it at bay .
13 août 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Braganza,
Thank you for your review and we're pleased you are happy with the system.
Regards,
Leanne
Great service
Great service, very helpful info and very quick delivery - would recommend
24 juillet 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Harris,
Thank you for your positive review, I glad you were pleased with our service.
Regards,
Leanne
Excellent in every way!
I recommend Mouldstop without any reservation.
Their customer service is exemplary and they are helpful and patient when dealing with enquiries.
Their website is very clear and the order process is very easy.
In short, the perfect customer experience.
24 juillet 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Tew,
Thank you for your review - it's always nice to hear customers are pleased with their purchasing experience.
Best regards,
Alan
Excellent Service
12 juin 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Greenfield,
Thank you for your positive review, we try to offer as best a service as we can.
Kind regards,
Leanne
Excellent Service
Excellent Service - delivery (DPD) took 2 days. Not mouldstop problem.
21 mai 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Maclean,
Thank you for your review and apologies for DPD's performance on this occasion.
Kind regards,
Simon
Simple to use website
Simple to use website, great prices and very fast delivery. Highly Recommended!
10 mai 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Trebilcock,
Thank you for your review. It's always nice to get positive feedback!
Kind regards,
Simon
Wasn't delivered next day
Wasn't delivered next day. Contracted seller to chase delivery. They said they email dpd to find out and would call back to advise. No call back. Good price. Lack of customer service once order placed
2 mai 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr King,
Apologies that you feel this way.
Unfortunately as you didn't let us know it hadn't been delivered until 16:30 we were unable to get a response from DPD that day.
We also noted that it was delivered the following day but we were not informed of this by DPD until late that day.
It is only possible to communicate with DPD via email and they do take time to respond.
We've tried using all of the major couriers and DPD are the most reliable and have the best end user experience.
Apologies again,
Alan
Talked with the company reps at a…Good job
Talked with the company reps at a recent South West Home & Garden Show and got good practical advice and so I ordered a ventilation fan from their website. It arrived well-packed and fully functional and very easy to install. It's now fixed in place and working well. Nice job. Thanks Mouldstop.
23 avril 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Paterson,
Thank you for the positive review and we're pleased you have been happy with the purchasing experience.
Kind regards,
Simon
In general excellent
In general excellent - however the supplied fuse box was damaged!
27 mars 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Dugdale,
Sorry to hear this. We have addressed this issue with the packaging department and it will be resolved in the future.
Apologies.
Kind regards,
Simon
fast delivery and exactly what was…
fast delivery and exactly what was ordered.
20 mars 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Bower,
Thank you for your review and I'm pleased that everything went as you would have liked.
Kind regards,
Alan
Great service, great price
Really helpful staff, always on hand with advice when needed, good prices and next day delivery. Really can’t fault.
14 février 2018
Avis spontané
Réponse de Mouldstop
Hi Nick,
Thank you for the positive review and we look forward to dealing with you in the future.
Kind regards,
Simon
Great product but developed a failt…
Great product but developed a fault within 24 hours however changed quickly. Out of pocket because of replacement of unit (fitters fee) which it looks like wont be repaid.
14 février 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Vickers,
We're sorry that you had issues with your unit. Unfortunately it is usual with electrical items for the supplier not to cover the fitting or replacement costs.
Kind regards,
Alan
good product
Seems to be ok so far, only using on low speed , no where near as much condensation or mould. Makes it cold around the outlet though, not used heat setting yet.
30 janvier 2018
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Pharoah,
Thank you for your review. If you are finding it cold, I would advise using the heater as it does make a noticeable difference.
Kind regards,
Simon
Nu Aire fitted by myself
Have fitted one of these before. Had trouble this time as the end of the loom that clips onto the ceiling vent did not fit the lugs provided. Tried to bend the lugs and they snapped off!! Apart from that the product does exactly what the makers claim.
28 janvier 2018
Avis spontané
Réponse de Mouldstop
Good morning Elizabeth,
Thank you for your review. Apologies that you had issues with the lugs, this doesn't usually happen. Please send us some pictures to info@mould-stop.co.uk and we'll see if we can work out whats gone wrong.
Kind regards,
Simon
Excellent company..very helpful.and I …
Excellent company..very helpful.and I would highly recommend. The item I purchased has worked faultlessly and now I have no mold problems..
28 janvier 2018
Avis spontané
Réponse de Mouldstop
Good morning Mr Nightingale,
Thank you for your review. We are pleased that you are happy with your item and that it's sorted out your mould issues.
Kind regards,
Simon
Great product,quick delivery,and very …
Great product,quick delivery,and very helpful staff
24 janvier 2018
Avis spontané
Réponse de Mouldstop
Thank you for your review Mr Gillet. We take pride in our products and our customer service so it's nice to see the customers appreciating them.
Kind regards,
Simon
Absolutely impressed with the Nuaire …
Absolutely impressed with the Nuaire PIV it does exactly what they claim.
23 janvier 2018
Avis spontané
Réponse de Mouldstop
Thank you for your positive review Mr Ingham. It always nice to hear positive feedback about our product range!
Kind regards,
Simon
Quickly delivered and just as …
Quickly delivered and just as described. Great service.
23 janvier 2018
Avis spontané
Réponse de Mouldstop
Thank you for your positive review Mr Turff. If we can help again in the future please let us know.
Kind regards,
Simon
Fan arrived quickly
Fan arrived quickly. Easy to fit. Does the job. As is usually the case these days the instructions were poor and I'm still not sure I managed to set it up right, but it seems to be working.
23 janvier 2018
Avis spontané
Réponse de Mouldstop
Thank you for your review Mr Emerson.
If you would like to talk to one of our technical team regarding the set up then please give us a call on 01326 727102.
Kind regards,
Simon
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