Easy ordering process. Contacted customer service and spoke to a real person in real time. I had made an error with my order regarding the colour choice. No problem for the person In spoke to. Amende... Voir plus
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Lisez les avis des autres
Great extractor fan and easy to use website. Quick delivery. The hardest part was drilling through the wall for the ducting.
Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... Voir plus
L'entreprise a répondu
A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101
Coordonnées de contact
3 Chirgwin Road, TR1 1TS, Truro, Royaume-Uni
- 01326 727102
- info@mould-stop.co.uk
- mould-stop.co.uk
4,9
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Mouldstop
Hi Alexander,
Thank you for the 5 stars and positive words.
Kind regards,
Simon
Réponse de Mouldstop
Good afternoon Leslie,
Thank you for the five star review.
Kind regards,
Simon
Ordered new filters for my drimaster I…
Ordered new filters for my drimaster I purchased from them a number of years ago ,they were very helpful nothing was a issue when ordering, arrived in a couple of days to guernsey, would definitely use them again
Thanks mould stop
Wayne
16 janvier 2021
Réponse de Mouldstop
Good afternoon Wayne,
Thank you for the five star review and for the kind words.
Kind regards,
Simon
Efficient and great value service.
I found MOULDSTOP following a websearch, as I needed some new filters for my Nu-Air. The price was the cheapest that I could find online, and I was really pleased when the filters arrived safely next day by courier.
I am really pleased with the service provided.
Thanks.
10 janvier 2021
Réponse de Mouldstop
Good afternoon,
Thank you for your 5 star review and your comments.
We're pleased that you're pleased!
Best regards,
Alan
Excellent ptoduct to apply awaiting…
Excellent ptoduct to apply awaiting long term outcome.
6 décembre 2020
Réponse de Mouldstop
Hi John,
Thank you for the positive review. If you have any questions please don't hesitate to contact us.
Best regards,
Alan
Order 2 filters by mistake and didn't…
Order 2 filters by mistake and didn't let me cancel the order.
24 novembre 2020
Réponse de Mouldstop
Hi Victor,
We're a bit confused here as we haven't got any emails from you asking to cancel?
We can also see they were delivered on the 10th on November at 14:41.
If you spoke to someone in the office could you please let us know as no one can remember anyone asking to cancel a website order for filters.
Kind regards,
Simon
Réponse de Mouldstop
Good afternoon Mr Hicks,
Thank you for your 5 star review and your kind comments.
Best regards,
Alan
Réponse de Mouldstop
Hi Mike,
Thank you for the 5 star review and we're glad you were happy.
Kind regards,
Leanne
Happy with the product I had ordered as…
Happy with the product I had ordered as suitably packaged, arrived undamaged and priced same as everyone else (think manufacturer fix the price). However, took the whole week to arrive, when the majority of competitors were offering next day delivery.
17 octobre 2020
Réponse de Mouldstop
Hi Rob,
Thank you for your review. We ship from wherever has the stock, be if from our warehouse or the manufacturer. In your case it was shipped from our warehouse as the manufacturer had no stock available so no one would have been able to offer next day despite advertising it!
Kind regards,
Simon
Super service
Super service, there was a slight problem with their courier, but no trouble at all with Mould Stop right on it and replacement items sent right away. Would happily recommend
16 octobre 2020
Réponse de Mouldstop
Hi Mark,
Thank you for your review and I'm happy you were pleased with the service.
Kind regards,
Simon
found the service and advice great from…
found the service and advice great from mouldstop. the fan they recommended has now been installed and doing an amazing job. really pleased with it. was really impressed . definately recommend them .
18 septembre 2020
Avis spontané
Réponse de Mouldstop
Hi Sally,
Thank you for your 5 star review and your kind words.
We do try!
Kind regards,
Simon
Réponse de Mouldstop
Hi BA,
Thank you for your positive review!
Kind regards,
Simon
Excellent service and products at a…
Excellent service and products at a good price
21 juillet 2020
Avis spontané
Réponse de Mouldstop
Good afternoon Clive,
Thank you for your positive review.
Kind regards,
Simon
Réponse de Mouldstop
Afternoon Mr Tomlinson,
Thanks for the 5 stars!
Kind regards,
Leanne
always good value and swift delivery.
28 juin 2020
Avis spontané
Réponse de Mouldstop
Good afternoon Mr Whittle,
Thank you for your review and positive words.
Best regards,
Alan
The Nuaire Filters arrived promptly
The Nuaire Filters arrived promptly, and were exactly right. A good price too.
14 mars 2020
Avis spontané
Réponse de Mouldstop
Good morning Mr Logan,
Thank you for your positive review.
Kind regards,
Simon
Would have been 5 had they sent all 3…
Would have been 5 had they sent all 3 items! Once advised they were quick to apologise and send the missing item.
6 mars 2020
Avis spontané
Réponse de Mouldstop
Hi Philip,
Apologies for the mix up in the warehouse. I'm glad you were happy with the resolution.
Kind regards,
Leanne
Very prompt efficient service backed by…
Very prompt efficient service backed by expert advice
5 mars 2020
Avis spontané
Réponse de Mouldstop
Good afternoon,
Thank you for your positive review, we do try!
Kind regards,
Simon
Local Company
Pleasant staff good advise.
Slight delivery delay otherwise ok
17 février 2020
Avis spontané
Réponse de Mouldstop
Good morning Mr Mann,
Thank you for your positive review. Apologies for the delay with delivery - we constantly review our delivery partners and change them as required.
Kind regards,
Simon
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