Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy ordering process. Contacted customer service and spoke to a real person in real time. I had made an error with my order regarding the colour choice. No problem for the person In spoke to. Amende... Voir plus

Noté 5 sur 5 étoiles

Great extractor fan and easy to use website. Quick delivery. The hardest part was drilling through the wall for the ducting.

Noté 5 sur 5 étoiles

Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société de construction

Écrit par l'entreprise

Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good, efficient service

Ordered, sent, arrived. Simple as that!
Thanks.

17 juillet 2021
Logo de Mouldstop

Réponse de Mouldstop

Hi Andrew,

Thank you for the five star review.

Best regards,

Alan

Noté 5 sur 5 étoiles

Quick delivery

Had what I wanted at the right price with quick delivery!

18 juin 2021
Logo de Mouldstop

Réponse de Mouldstop

Good afternoon,
Thank you for the five star review and positive comment.
Kind regards,
Leanne

Noté 5 sur 5 étoiles

Many thanks for the super quick…

Many thanks for the super quick delivery and for your time yesterday, looking forward to further use of you service in the future!

9 juin 2021
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Réponse de Mouldstop

Hi Tim,
Thanks for the 5 stars and I look forward to dealing with you again soon.
Kind regards,
Simon

Noté 5 sur 5 étoiles

Systemair filters

Systemair filters. Fast and efficient.

24 mai 2021
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Réponse de Mouldstop

Hi Graham,
Thank you for the 5 star review.
Kind regards,
Simon

Noté 5 sur 5 étoiles

Great service from the supplier

Great service from the supplier, very quick and efficient and knew exactly what i required.
Filters fitted and massive improvement in air quality in our house.
Company saved in 'favourites' for future requirements.
Would certainly recommend their products & business.

20 mai 2021
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Réponse de Mouldstop

Good afternoon Mr Pearce,
Alan recalls speaking with you regarding your filters and we're please that we were able to help you.
Many thanks for the five star review and positive words.
Kind regards,
Simon

Noté 5 sur 5 étoiles

Filter order

The filters that I ordered, all fitted in the unit perfectly.

16 avril 2021
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Réponse de Mouldstop

Good afternoon Mr Cox,
Thank you for the 5 star review.
Kind regards,
Simon

Noté 1 sur 5 étoiles

Terrible company, no customer service

Terrible company to deal with, complete lack of customer service, rude and abrupt communication and then just completely ignored by them in the hope that I go away.
I ordered replacement filters via their Amazon shop, buying process was fine, but when Hermes (Mould Stop's terrible courier choice), failed to deliver my item, Mould Stop wanted absolutely nothing to do with it and basically told me it was my own fault. It's now nearly a month and they haven't responded to my messages and are clearly hoping I'll just go away. I don't advise anyone to use them if you may potentially need any sort of customer service from them after they have your money!!

26 mars 2021
Avis spontané
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Réponse de Mouldstop

Hi,
We replied to all your messages except the last one, including showing a picture of the delivery and the GPS location showing that it was delivered to your building.
We didn't reply to your last message as you opened a return request on Amazon, which is only done when someone wants to return an item they have received.
If you have specific delivery instructions (which from the messages you have sent to us you do) then this needs to be stated at the point of ordering otherwise the couriers don't know that they would have to try and enter the building rather that leave the parcel with all the other parcels in the lobby.
There is little we can do once the parcel has been delivered (as evidenced by the picture and GPS log) as there is no proof that the goods haven't been received.
Regards,
Simon

Noté 5 sur 5 étoiles

Excellent service

Excellent service, ordered Friday at 14:30, delivered on the Monday, that’s next day in reality. Excellent customer service.

15 février 2021
Avis spontané
Logo de Mouldstop

Réponse de Mouldstop

Good afternoon Mr Price,

Thank you for the five stars and positive review.

Best regards,

Alan

Noté 4 sur 5 étoiles
Logo de Mouldstop

Réponse de Mouldstop

Good afternoon,

The price is in line with other sellers and what the manufacturer would charge (it would be more) if you were to go direct to them. Compared to some MVHR units these filters are a bargain!
They are shipped with Royal Mail who are having issues in some areas of the country at the moment with everything going on.

Kind regards,

Simon

Noté 5 sur 5 étoiles

Great product and fast delivery

Great product and fast delivery. Will order again from this website!

7 février 2021
Logo de Mouldstop

Réponse de Mouldstop

Hi Sylvie,

Thank for the 5 stars and positive words!

Kind regards,

Leanne

Noté 5 sur 5 étoiles

Excellent prompt service/ delivery

Excellent prompt service/ delivery
Very competetive pricing
Great job

3 février 2021
Logo de Mouldstop

Réponse de Mouldstop

Good afternoon Mr Hughes,
Thank you for the five stars and positive words.
We're pleased that you were happy with everything!
Kind regards,
Simon

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