Was able to get a video call inside 1 hour, whereas boots pharmacy first had no appointments for three days. The pharmacist was really helpful and prescribed medication. Payment super easy. Howev... Voir plus
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Lisez les avis des autres
SUCH A QUICK RESPONSE AND SERVICE. SO HANDY. MY ONLY NEGATIVE IS THE DELAY ON BEING ABLE TO COMMENCE TREATMENT DUE TO INLY OPTION BEING PRESCRIPTION SENT IN POST, NO OPTION FOR COLLECTION FROM LOCA... Voir plus
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Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
557 avis
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A répondu à 95 % de ses avis négatifs
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Réponse de My Local Surgery
Hello
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience and that you found the service brilliant.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
Such a relief to be listened to and get…
Such a relief to be listened to and get help
27 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Samantha,
Thank you so much for your kind feedback. We're delighted to hear that you felt heard and you were able to get the support that you needed. We're always here if you need any further assistance and wishing you a speedy recovery!
Best wishes,
The My Local Surgery Team
Didn’t ring me back when I booked my…
Didn’t ring me back when I booked my appointment. Complete waste of time and now I don’t know what to do
25 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Kay,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been, especially when you were expecting your consultation to go ahead as planned.
It appears the pharmacist encountered a technical issue when attempting to join your consultation yesterday. We have since rearranged your appointment for today at 10:00 AM, and I can see that you were seen by the pharmacist and advised promptly.
We also apologise for any confusion regarding a callback. As noted on our website, consultations are conducted via video; however, we completely appreciate that clearer communication would have helped avoid this situation.
Please be assured that we are taking this matter seriously and are working to prevent similar issues from occurring in the future. We truly value your time and your experience with us.
If you experience any further issues, please don’t hesitate to contact our Customer Support team, and we will be happy to assist you as quickly as possible.
Once again, our sincere apologies for the inconvenience caused.
Kind regards
The My Local Surgery Team
Didn’t work. Waste of time.
Didn’t work. I was waiting in a “consultation” for over 30 mins on two separate occasions and no one else joined. Flagged my concerns and asked for a callback but nothing happened. Very disappointing and a complete waste of time.
19 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Libby,
Thank you for your feedback, we’re really sorry to hear about your experience and for any inconvenience caused.
We completely understand how frustrating it must have been to wait so long.
It looks like your first consultation was impacted by technical issues, and you waited for around 20 minutes in the first session. We are looking into this to try and prevent this happening in future.
As we understand it, the pharmacist for your rescheduled appointment, at 14:30, joined 15 minutes before the new consultation to make sure everything was working properly and we can see you were prescribed the appropriate treatment in the consultation. Your prescription has already been dispatched with the courier the same day to ensure it reaches you as soon as possible and this is due to be delivered by today.
You mentioned in your feedback that you felt your time was wasted on two occasions. If we’ve misunderstood this, please do let us know so we can address it properly..
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team, they’ll be happy to help.
Warm regards,
The My Local Surgery Team
Quick and easy to do
Quick and easy to do, but not the same as being face to face with a Dr
17 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Melanie,
Thank you so much for your feedback and we truly appreciate you taking the time to share your experience. I’m really glad to hear you found the service quick and easy to use, and I completely understand that it’s not quite the same as being face-to-face with a doctor.
Our aim with online consultations is to make accessing care a little easier, especially for those who may find it difficult to get a GP appointment or need support on the same day for suitable medical concerns
Your feedback means a lot to us, and we’re always looking for ways to improve. If you’re happy to share, we’d really value any suggestions on what we could have done differently to make your experience a 5-star one.
If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
Réponse de My Local Surgery
Hello Paja,
Thank you so much for your kind feedback! We're glad we could assist you. Wishing you a smooth and speedy recovery!
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Absolutely Great professional service
First time using this service, absolutely fantastic. Very quick, professional and easy to use. Saves so much time too.
Highly recommend.
16 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Catherine,
Thank you so much for your kind feedback. We're delighted to hear that your first experience with the service was fantastic and that you found it quick, professional, and easy to use. It's great to know it helped save you time as well.
We really appreciate your recommendation and look forward to supporting you again in the future.
Best wishes,
The My Local Surgery Team
Amazing service
Amazing service, didnt know such a service existed. Spoke with the pharmacists and medication delivered the next day.
12 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Louise,
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience and that the service was helpful for you. It's great to know you were able to speak with the pharmacist the same day and receive your medication so quickly.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Wishing you a speedy recovery!
Regards,
The My Local Surgery Team
Amazing doctors very experienced…
Amazing doctors very experienced booking process was easy to do
16 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Fiona,
Thank you for your kind feedback. We're really pleased to hear that you found the booking process quick and easy and that you had a positive experience with our pharmacist. We truly appreciate you taking the time to share your experience.
If you ever need assistance in the future, please don’t hesitate to get in touch!
Regards,
The My Local Surgery Team
The online pharmacist was absolutely…
The online pharmacist was absolutely superb in advice and guidance for this particular condition
13 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Keith,
Thank you so much for your kind feedback. We're really glad to hear that our pharmacist was able to provide superb advice and guidance for your condition. Your satisfaction means a lot to us, and we're always here if you need any further support
Best wishes,
The My Local Surgery Team
Easy to get a same day appointment
Easy to get a same day appointment. Professional approach. Great service.
10 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Helen,
Thank you for your kind feedback! We’re glad you found it easy to get a same day appointment and that our team’s professional approach and service met your expectations.
We truly appreciate you taking the time to share your experience. If you ever need assistance in the future, please feel free to use our services again 😊.
Best Wishes,
The My Local Surgery Team
11 days and counting…
After filling out a form on my gps website I was referred to my local surgery. The call itself with the doctor was fine. My only issue is that I aired that last time I used this service it took 2 days for my antibiotics to arrive, she said I should have this lot by the next afternoon. My call was on Thursday 26th February and now as I’m writing this review it is Monday 9th March and I’m still waiting for the antibiotics for my tonsillitis. Having paid for the antibiotics already and trying to contact to try and sort this out is ridiculous. I’ve had to miss out on work, and a family gathering because I was too ill. I personally will not be using this service again and would like a refund for the antibiotics I am still waiting for.
9 mars 2026
Avis spontané
Réponse de My Local Surgery
Hi Georgia,
Thank you for taking the time to share your experience. I’m truly sorry that your prescription took so long to arrive and that you were left feeling unwell without the medication you needed. That’s certainly not the standard of care we aim to deliver.
I’ve checked your order, and your prescription was dispatched on 26th February, however, once the prescription is handed over to the courier we have limited control over the delivery process. Because we didn't receive any contact from you after this, we weren’t aware there was an issue. Had we known, we would have immediately arranged a replacement and investigated the delivery with the courier.
You also mentioned that you had experienced a similar issue before. However, we were only able to locate one previous order under your name. This order was placed on 22nd September and the prescription was delivered the following day, on 23rd September, so there does not appear to have been an issue with that delivery. However, please let us know if this was not the case.
We completely understand that this experience may make you hesitant to use our service again. However, we are in the process of trying ensure more reliable delivery services and our Customer Service team are incredibly proactive and always ready to resolve any issues quickly for our patients.
If you do decide to use us in the future, please don’t hesitate to get in touch right away should anything go wrong—we’ll do everything we can to make it right.
Thank you again for sharing your feedback, and I’m very sorry for the upset this has caused.
Best Regards,
The My Local Surgery Team
Fantastic service
Fantastic service. Quick and efficient. Friendly and caring professional. Thank you
6 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello
Thank you so much for your kind words. We’re really glad to hear that you had a positive experience with our service. Your feedback truly means a lot to us!
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best Regards,
The My Local Surgery Team
Réponse de My Local Surgery
Hello Katie,
Thanks for your feedback! We’re glad the process was quick and easy. If you ever need assistance in the future, we’re always here to help
Regards,
The My Local Surgery Team
helpfull
kind, listened and helped me get the meds i needed for my tonsillitis. was appreciated when surgerys are hard to get appointments.
22 février 2026
Réponse de My Local Surgery
Hello Emma,
Thank you so much for your kind feedback! We're glad we could assist you in getting the medication you needed, especially during a time when appointments can be difficult to secure. Wishing you a smooth and speedy recovery!
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent service
2 mars 2026
Avis spontané
Réponse de My Local Surgery
Hello Stefanie,
Thank you for your kind words! We’re delighted to hear you had an excellent experience.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Good alternative to GP.
22 février 2026
Réponse de My Local Surgery
Hello Brian,
Thank you so much for sharing your experience with us.
We truly appreciate your recommendation and are pleased we could offer a convenient alternative to GP appointments for suitable medical concerns. If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
This is very quick service to help us…
This is very quick service to help us with our needs.
27 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Jhen,
Thank you for your feedback! We’re glad to hear that our service was able to help you quickly and meet your needs.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
What an amazing service
What an amazing service. I was offered a consultation on the same day and sent the necessary treatment for next day delivery. Thanks to Dan who was lovely and professional.
Update: changed to 4 stars as I was told my antibiotics would be delivered next day, only to be informed by the courier there’s been a 48hour delay which is less than ideal as you want to treat infections as soon as possible. Such a shame, perhaps this is more the fault of the courier than the surgery.
25 février 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Quick and Easy way to access help with common ailments
What a quick and easy way to talk to a pharmacist! Brilliant service I will recommend to anyone who will listen
25 février 2026
Avis spontané
Réponse de My Local Surgery
Hello Phoebe,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
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