The product is as advertised… it’s far superior to similar types and it makes my feet soft in a few minutes without any pain at all. I was gifted one by a friend initially and it was fantast... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your online guide to comfort
Coordonnées de contact
Etats-Unis
- mynuve.com
1,9
Bas
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
bought a pair of slippers August 18
bought a pair of slippers August 18. They did not send me any update on order status. Meanwhile, I received about 4, 5 spam emails from them every day. In about 2 weeks, I asked them for the status using the email (ABC) which I did not use to place order. They said they did not recognize ABC. Fair enough. I responded to them with the email which I used to place order. They came back with the same message that they did not recognize ABC. It was obvious they did not read my email. When the slippers arrived, it was of poor quality (very hard) and too big. I asked for return and refund. They offered for me to keep the slippers (which we do not want to use) and they would credit 40% of the cost, or we have to bear the cost of return shipping.
Worst company ever
7 septembre 2022
Avis spontané
Réponse de Nuve
Hello Luu,
Thank you for taking a few minutes to write a review!
We are so sorry to learn about your experience with our company.
I understand how frustrating that must be for you to receive the product that does not meet your expectation. Although it's not easy for us to read criticisms about our Cozi slides we completely understand that everyone has different needs and that our product may not best choice for everyone.
Regarding our return process, indeed, it is the customer's responsibility to pay for the return shipping cost. The truth is that small businesses like ours cannot afford to cover both the cost of the initial shipping and the cost of the return shipping. Most companies of our size transfer one of these two costs to the customer. A smaller number of companies will even put both of these costs onto the buyer. In our case, we decided to offer everyone free worldwide shipping. Not only that, but we also offer free exchanges.
If there is anything I can do for you at this point, please reach out to me at christine@mynuve.com and I will be more than happy to assist you further!
Thank you for your understanding!
Best,
Christine
Do Not Order From This Company!
Oh my gosh just read the reviews here! Same has happened to me. The flip flops costed me £29.99 and they were being advertised on TV. This mynuve.com should be shut down. I am fuming they do this to people especially when times are tough! Disappointed and angry wish I came on Trust Pilot before ordering!
25 août 2022
Avis spontané
Réponse de Nuve
Hello Rosa,
Thank you for taking the time to write a review!
It seems you had a terrible experience with our company. Please accept our sincere apologies for all the trouble we have caused you. We would love nothing more than to have the opportunity to make it up to you!
My name is Christine, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please contact me directly at christine@mynuve.com. I'd like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I'm looking forward to hearing from you!
Best,
Christine
Just do not order from this company.
Just don't do it. The products are poorly made, and they will not cancel an order even if you contact them before you receive confirmation they are being shipped. It took 20 days to get 1 of the items in the order and 14 days for the other. Even though I canceled the order they said they could not stop shipment because it was in the hands of the delivery company. I took the 40% refund because I had to cover the cost of the return and frankly I did not trust them to be honest about receiving the items if I returned them. Just avoid ordering in the first place. Now I have two pairs of junk I can't wear and don't want that I paid 60% to keep.
24 août 2022
Avis spontané
Réponse de Nuve
Hi Sharon,
Thank you for taking a few moments to share your thoughts with us!
We understand that you were not satisfied with our products and that it took a long time for them to arrive - and on top of that, you couldn't cancel your order when you wanted to. We are sorry to hear that!
We are glad to say that we have found better transportations solutions, and hopefully, this will put an end to such shipping delays.
As for our cancelation policy, indeed, once an order is processed, we can no longer cancel it. That's just because once we get a package ready for shipping, we hand it over to a delivery company, and it is effectively out of our hands.
We understand that you already opted for the the partial refund of your order, as you did not want to shoulder the cost of the return.
If there's anything else we can do to help, kindly send me an email at christine@mynuve.com, and I will gladly assist you.
Best,
Christine
WORST CUSTOMER SERVICE
I was excited to get the hyper soft sneakers.I got them within 2!weeks and everything went downhill. The sneakers were very uncomfortable and wrote for a refund. I got a response about return or 40% back. I chose to return them but no where could I find where to return them! I’m still waiting for a reply. This is such a scam. Do not buy from this company!!
23 août 2022
Avis spontané
Réponse de Nuve
Hi Fran,
Thank you for taking a moment to leave us a feedback!
We are sorry to hear that you found our Hypersoft Sneakers to be uncomfortable to wear, and when you tried contacting us regarding refund options, you did not receive the information that you needed.
As for our return policy, you can find it on our website, and in that page, we have stated that our customers have to contact us through email in order to receive our return form and the complete information and requirements regarding returns.
If you still haven't received your needed information, kindly send me an email at christine@mynuve.com and I will assist you myself.
Best,
Christine
Do not buy from this company!!!!!!
Do not buy from this company! They are a rip off! The web page says the delivery in 10 to 14 days I am over a month out and have not received my product. If they're having shipping difficulty over the last year as stated in a reply to an above review, they need to reflect that on their website and quit deceiving people. I have been emailing back and forth with them and the last email stated they would let me keep the product and pay only 40% and they would give me a refund for the balance. I replied that they have to be insane to think I would pay 40% on a product I've never received. Save your time money and frustration stay away! I've tried everything I know how to deal with these people so I am going now to PayPal and request a refund. If the product eventually arrives I will gladly return at a fair cost. I am not paying for it.
17 août 2022
Avis spontané
Réponse de Nuve
Hi Jan,
Thank you for taking a moment to describe your experience with our company!
I understand that shopping with us has turned out to be quite disappointing. We have to admit that we have been underprepared for dealing with the ever-increasing volume of incoming orders. As a result, processing orders has been taking longer than usual for some models.
As a general rule, it takes about 10-15 days for an order to be delivered. That is the timeline that we usually provide our customers. However, despite our best efforts, exceptions can definitely occur. Our shipping partners have also had a hard time the past year.
The reason why we were not able to provide you with the tracking details you had requested was that we probably didn't have them. The shipping company responsible for delivering your package hadn't provided us with those details.
I definitely understand how frustrating this whole situation must be for you, especially since you mentioned that you haven't been able to get any information to find out what was going on with your order.
I'm not sure if you decided to get a refund via PayPal in the end, but if you haven't been able to get a refund, or if you still want your order, please reach out to me directly at christine@mynuve.com, and I will be more than happy to speed up the process for you.
Best,
Christine
Stay away from this scam!
Both my mother and I have been trying to contact them via Facebook, website and several emails to exchange the size of the shoe she bought for my birthday, first we were told they couldn't do anything until we had received the item (which we have, that's how we know it needs to be a different size and it literally says on their tracking that we have it!), that was the only reply we ever got, after that all our emails and messages saying we have the item and need instructions to send it back we have been completely ignored!!! DO NOT BUY ANYTHING FROM THIS BRAND, COMPLETE SCAM!!!
17 août 2022
Avis spontané
Réponse de Nuve
Hello Livia,
Thank you for bringing this situation to our attention! I am sorry to hear that we have disappointed you on so many fronts.
Something as simple as getting the correct shoe size turned out to be a much more difficult task than it should have been. Then, to top it all off, trying to contact Customer support to return the product and get a refund ended up being even more complicated. Please accept our sincerest apologies for all the trouble we have put you through!
Regarding returns, generally speaking, customers do have the possibility of sending a product back to us. Of course, terms and conditions may apply, as can be seen in the "Return Policy" section of our website.
Nevertheless, customer satisfaction is a top priority for us. Therefore, I want to make sure that we can offer you the best solution available in the shortest time possible. Please reach out to me directly by email at christine@mynuve.com, and I will assist you myself.
I look forward to hearing from you. Your feedback makes us better.
Best regards,
Christine
DO NOT USE THIS COMPANY - WASTE OF MONEY
I ordered 2 pairs of cozislides footwear, which took ages to be delivered. My email to cancel the order was ignored. The footwear finally arrived but are awful, plastic-y and too small. I emailed about a return and eventually got a reply 10 days later. I am in the UK but had to return to Slovakia which cost me over £12; just checked the post tracking and it says that the company refused to accept the return and are sending it back to me. So now I am over £60 out of pocket. Dreadful service, product and company - please do not use. This company also sells through cozislides.com. Please save your money and go elsewhere. Like others have said, I wish I had checked Trustpilot first.
14 août 2022
Avis spontané
Réponse de Nuve
Hi Verv,
Thank you for sharing your thoughts with us!
What you're describing sounds like a terrible experience: the Cozi Slides took ages to arrive, it did not meet your expectations, and trying to get your money back turned out to be a headache. Please allow us to apologize for all the trouble we have caused you!
Indeed, we have had quite a few issues with shipping over this past year. We are working on finding better solutions, and our delivery speed is improving.
Regarding the product itself, we understand that you were extremely disappointed by it. It's difficult to read negative opinions about your own product, but we take our customers' comments very seriously. It's your feedback that helps us understand what features the new, updated version of our Cozi Slides needs to have.
Now, I am not familiar with your particular case, but if you haven't received your refund yet, you can contact me directly at christine@mynuve.com. I will be more than happy to personally assist you.
Best,
Christine
Worst experience I have had in a long…
Worst experience I have had in a long time. I noticed a robot replies to these messages on here but there is nothing on their site, non existent customer service.
Luckily I used Paypal and received a full refund today, otherwise I doubt I would see my money again.
Warning bells rang when I was taken through checkout another identical but cheaper order was taken without my knowledge!! This was refunded via Paypal because I called Paypal. The company just does not respond.
In response to their reply: I didn't purchase pants, it was shoes!! How bad is that
11 août 2022
Avis spontané
Réponse de Nuve
Hello Anne,
Thank you for taking a few moment to write us a review!
It seems like you've had such a frustrating experience with us so far. We are so sorry to hear that the pants you received didn't fit. Please accept our sincerest apologies!
I definitely understand how frustrating this whole situation must be for you, especially since you mentioned that you had to go through Paypal just to get your money back. As a Customer Support Supervisor, I assure you that we will look into this situation and make sure that this won't happen again.
Nonetheless, I’m happy to hear that you already received your refund. If ever you need any further assistance, please don't hesitate to reach out to me directly at christine@mynuve.com. I would love to personally assist you.
Best,
Christine
This company is absolutely the worst…
This company is absolutely the worst company ever. I received an email 12 weeks later from an order that I placed in June. I never received the order and o want my money back. They only responded with an email saying no that they can’t do that. I intend to report them to EVERY law enforcement agency and better business bureau, and customer rights agencies. Everyone of us should not have to go through this. I wish I had checked the reviews first. I am so hurt by this company $147 approximately take. From me. All because I trusted that they were legitimate. They are a fraud because who takes 12 weeks to deliver a product so they say by alleged delivery tracking numbers but you get no product and they won’t refund my money either. I pray that they are made to legally pay for the damages they are scamming consumers for. I am also reporting them to the Attorney General Office and rhw FBI! I am beyond through!!!
10 août 2022
Avis spontané
Réponse de Nuve
Hello Sherell,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear about this problem. It sounds like you have had a terrible experience so far. Neither did your order arrive, nor were you able to find out when it might arrive.
We sincerely apologize for this very frustrating situation.
Indeed, shipping seems to be exceptionally slow these days. We are trying to find better shipping solutions so that our customers will not have to wait so long.
As for customer service, this is definitely not the standard we set for ourselves. Give us a chance to make it up to you.
Please write to me at christine@mynuve.com and I will be happy to look into the matter and either locate your package or give you a full refund.
Best regards,
Christine
Wish I’d checked here before ordering
Wish I’d checked here before ordering. Ordered my slides a week ago. Apparently still haven’t left the warehouse. Rubbish service.
Over a week later and still no delivery. Very poor.
9 août 2022
Avis spontané
Réponse de Nuve
Hi Susie,
Thank you so much for taking a moment to leave us a review!
We are very sorry to hear about this situation! We have to admit that we were not adequately prepared for the ever-increasing volume of orders. We have made some tweaks in this area and hope to see an improvement in shipping speed.
If after all this time you still have not received your order, please contact me at christine@mynuve.com. I will be happy to assist you further.
I look forward to hearing from you!
Best,
Christine
Dreadful service
Dreadful service, money taken and no product and no response to emails. The response to my review is misleading, I have no product as indicated below
5 août 2022
Avis spontané
Réponse de Nuve
Hi Jane,
Thank you for taking the time to leave a feedback here!
We understand that as of writing your review, it has been taking a long time for your order to arrive - and on top of that, trying to get a hold of a Customer Support agent has turned out to be more difficult than it should be. That must have been such a nuisance, and we would like to offer our sincerest apologies for this!
We hope that you have already received your order by now. However, if that's not the case, please reach out to me directly at christine@mynuve.com so I can locate your order for you.
Best,
Christine
I ordered 4 pairs of cozi slides over 4…
I ordered 4 pairs of cozi slides over 4 weeks ago all I have recieved is an email to say that I made the payment it came out of my bank straight away and I haven't received the sliders I have emailed them numerous times and recived nothing back would not order from this company again and would recommend that nobody else did they're obviously scamming people out of money and they still persist in sending emails encouraging you to buy more items from them
5 août 2022
Avis spontané
Réponse de Nuve
Hi Lesley,
Thank you for taking a few minutes to share your experience!
We understand that as of writing your review, you still haven't received the four pairs of Cozi Slides that you ordered, and aside from the order confirmation email, you haven't received further updates or any response regarding your order. That must have been frustrating, and we are very sorry to hear that!
Due to a high volume of orders, we are experiencing some delays in processing and shipping some orders. We have been making some upgrades, and we hope to see things improve in this department soon.
As for our Customer Service, we are currently working on simplifying our Customer Support procedures and hiring and training more people so our customers wouldn't have to wait as long to have their concerns addressed.
We certainly hope that you have already received your order by now. However, if that's not the case, kindly send me an email at christine@mynuve.com so I can look into this and assist you further myself.
Best,
Christine
I placed an order for a pair of Cozi…
*Edit*
I have already contacted you at the email address you provided in this lengthy reply before you replied to my review! You obviously haven’t even seen it yet! If you were as organised as writing these copy and paste Trustpilot replies we might all be getting our dispatch emails and orders on time! It’s clear that Christine is someone made up or who only works for the company to answer these reviews, hence why my email hasn’t even had a reply yet! I will be claiming a chargeback from my bank because I have no trust in this company’s capability to dispatch my order let alone send me a dispatch email!
I placed an order for a pair of Cozi Slides a week ago, the money has left my bank account and I have not yet even received a dispatch email. I have sent several messages about this with no reply.
If I don’t receive my order by this weekend I will be claiming a chargeback from my bank.
I wish I had read these reviews before buying these sliders, I would never have placed the order if I had. Its clear they are incapable of fulfilling all their orders, so why allow people to buy via your website?!
4 août 2022
Avis spontané
Réponse de Nuve
Hi there,
Thank you for taking the time to post your feedback here!
We understand that as of writing your review, you haven't receive further updates regarding your order, even after reaching out to us a couple of times. That must have been really frustrating for you, and we would like to apologize for the trouble we have caused you!
Rest assured that we are continuously working on simplifying our Customer Support procedures and hiring more agents so we can address our customers' concerns more promptly.
As for shipping time, we admit that we have been severely underprepared with the high volume of orders, but we have been making some upgrades in this department - so we expect our shipping speed to improve in the future.
If you still haven't received your order by now or if you would like further updates, please reach out to me at christine@mynuve.com, and I will be assisting you directly.
Best,
Christine
Poor Customer Service
I ordered two bras that did not fit and I contacted Nuve to exchange. They advised that I could keep the original order and they would send out the right size. That was on June 24th and now nothing. Very poor customer service...steer clear of this company.
4 août 2022
Avis spontané
Réponse de Nuve
Hi Mmayes,
Thank you for taking the time to share your thoughts with us!
We understand that you have previously contacted us regarding the exchange of your product to another size, and you were told by one of our Customer Support agents that we will be sending the product shortly. However, as of writing your review, it seems that it has been quite some time since you received an update regarding that concern. We are very sorry to hear that!
Rest assured that we are continuously working on improving our processes and communications, as well as hiring more people so we can address our customers' concerns more promptly.
As for your replacement order, please reach out to me at christine@mynuve.com so I can look into this and assist you directly.
Best,
Christine
Terrible Customer Service
Terrible Customer Service - do not buy from here!
I ordered 4 pairs of sliders for my family in mid June. Delivery was 10-14 days. After no delivery email or order received after 14 days, I contacted them and was told they were experiencing high demand on orders but to expect the order in the following week.
Status of my order online changed to ‘warehouse handling’ so I was optimistic things were moving forward.
4 weeks on, still no order or email with tracking details. Contacted the customer service again today and they said they can’t process a refund until they know the status of the delivery. Smells of scam all over.
Please do take the advice of all the other ppl reporting here and buy from a local shop rather than cosysliders.com.
If shipping is so much of a problem, why accept so many orders from honest paying customers? Work within your means! Only reason I see you wouldn’t is if you’re happy scamming ppl out of money?
Christine you must be extremely busy!
31 juillet 2022
Avis spontané
Réponse de Nuve
Hi Kay,
Thank you for taking the time to share your experience with us!
We understand that as of writing your review, you have already been waiting a long time for your order to arrive, and when you tried asking for a refund, your request wasn't granted. We are sorry to hear that!
We admit that we have indeed been severely underprepared for dealing with the ever-increasing volume of orders. Rest assured that we have already been making some changes in this department, and we hope to see an improvement when it comes to shipping speed soon.
As a general rule, we can only issue a full refund if the order is still in Processing status and is yet to be handled by our warehouse. It might indeed be difficult to process the refund after the status changes to warehouse handling. However, since we have already put you through so much trouble, we are willing to to explore other alternatives to offer a more satisfactory solution for you.
We certainly hope you have already received your order by now. However, if that's not the case, please email me at christine@mynuve.com so I can look into this and assist you further.
Best,
Christine
Cozislides poor customer service I’ve now received a reply from cozi slides
I’ve ordered 3 products from cozislides and 2 of them are slightly too big and the other I chose the wrong colour. I want to return them and have got no help or response from the customer service team. I’ve emailed twice and got no response and now have limited time to return them can someone help, thank you.
28 juillet 2022
Avis spontané
Réponse de Nuve
Hi Shelley,
Thank you for taking a few minutes to post your review here!
We understand that two pairs of the Cozi Slides you received doesn't fit you well, and one wasn't in the color that you liked. It seems that you have been trying to get in touch with a Customer Support agent, and so far, you still haven't received a response. That must have been a frustrating experience for you, and we offer our sincerest apologies for that!
We don't want you to feel that you paid for a product that you cannot wear comfortably, so we would love to send you two better-fitting sandals at absolutely no additional cost for you. You do not have to return the pairs you already received.
However, as for the remaining pair for which you do not like the color, unfortunately, we are unable to send a free replacement in another color. What we can do, however, is issue a full refund for them if you decide to return them to us at your own cost.
Kindly reach out to me at christine@mynuve.com so I can assist you with exchanging two pairs of your Cozi Slides for the right size.
I look forward to hearing back from you!
Best,
Christine
My experience has been the same as many…
My experience has been the same as many others. I cannot get a response to my many requests for a product return address for the shoes I ordered that are far too small. I wouldn't deal with this company again.
Rosemary
23 juillet 2022
Avis spontané
Réponse de Nuve
Hi Rosemary,
Thank you for taking a moment to post a comment over here!
I'm so sorry to learn that the shoes you received were too small for you, and that you were having such a hard time getting through to someone who could help you return them.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
However, if you would like to return the product instead and receive a full refund, that is of course your right.
Please reach out to me directly at christine@mynuve.com, and I will be more than happy to assist you.
Looking forward to hearing from you!
Best,
Christine
Kann ich nicht empfehlen
Kann ich nicht empfehlen! Wird auch in Deutschland beworben, warte schon seit fast einem Monat auf den Versand. Der Versand wird nur elektronisch angekündigt seit 7 Tage derselbe Status! Einfach eine Unverschämtheit. Da tut sich nichts, Kundensupport reagiert mit einer Ausrede „zu viele Bestellungen“… bestelle da garantiert nichts mehr
22 juillet 2022
Avis spontané
Réponse de Nuve
Hallo Druuna,
vielen Dank, dass Sie sich einen Moment Zeit genommen haben, um einen Kommentar zu hinterlassen!
Es tut mir sehr leid zu hören, dass Sie Ihre Bestellung nach einer so langen Wartezeit nicht erhalten haben und dass es sich als schwieriger erwies, den aktuellen Status Ihrer Bestellung herauszufinden, als es hätte sein müssen.
Unser Versäumnis, uns umgehend um Ihr Anliegen zu kümmern, hat eindeutig zu einer schlechten Erfahrung für Sie geführt. Wir entschuldigen uns für die Unannehmlichkeiten!
Bitte kontaktieren Sie mich direkt unter christine@mynuve.com, damit ich Ihre Bestellung für Sie auffinden kann.
Ich freue mich darauf, von Ihnen zu hören!
Mit freundlichen Grüßen,
Christine
No response re Returns Procedure
Despite repeated requests for the procedure to return goods, I’ve had no success.Will give this lot a miss in future
20 juillet 2022
Avis spontané
Réponse de Nuve
Hi Roberta,
Thank you for taking the time to post your comment here!
I understand that you have contacted us multiple times to return your product, but you didn't receive any response. Please accept our sincerest apologies for our failure to assist you.
Rest assured that we are doing everything we can to improve our communications so we can serve our customers better.
If you still need assistance with returning your order, kindly email me at christine@mynuve.com, and I will be assisting you directly.
Best,
Christine
Steer Clear
I ordered from this company after they were advertised on GMA. It has been almost a month with no follow up since I placed my order; nor have they responded to any of my emails. My next step is reaching out to GMA to see why they would advertise a company with such horrible reviews and bad customer service.
19 juillet 2022
Avis spontané
Réponse de Nuve
Hello Natasha,
Thank you for taking a moment to leave a comment!
I am so sorry to hear that you haven't received your order after such a long wait and that trying to get a hold of a Customer Support representative turned out to be more difficult than it should.
Please accept our sincerest apologies for this very frustrating situation.
Indeed, these days, shipping seems to be exceptionally slow. We are trying to find better shipping solutions so that our customers wouldn't have to wait ridiculous amounts of time anymore.
Regarding customer support, this is definitely not the standard we set ourselves. Give us a chance to make it up to you.
Please write to me at christine@mynuve.com and I will gladly look into this and locate your package for you.
Best,
Christine
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