The product is as advertised… it’s far superior to similar types and it makes my feet soft in a few minutes without any pain at all. I was gifted one by a friend initially and it was fantast... Voir plus
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Lisez les avis des autres
The product I received is nothing like the photos in the advertisement. Instead, it’s nothing more than a small low-quality electric sander. The on-off switch does not move to “off” so it has to b... Voir plus
Versand überall hin möglich. Rückgaben innerhalb 30 Tage … alles sehr präsent dargestellt. Im Kleingedruckten der Refund-Policy und sonst nirgendwo wird auf Folgendes hingewiesen: „Note: We only acce... Voir plus
Ordered the skin exfoliate and given time delivery. Took longer and contacted them. Good response and recieved item within two weeks. Love it, rechargeable, changeable heads and so much more prec... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Your online guide to comfort
Coordonnées de contact
Etats-Unis
- mynuve.com
1,9
Bas
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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I orderedCozi Sliders
I orderedCozi Sliders. Money taken from my account. Ordered mid June. Despite numerous emails with ‘Jess’. Sliders not received. Have requested Complaints procedure but no response. Advised out for delivery with Ervin but unable to contact them. Automat d service only which does not recognise alleged Order Number and produces photo of a disabled parking bay and photo of Street. Have requested refund but no response. Would not order from them again and feel it’s a scam.
15 juillet 2022
Avis spontané
Réponse de Nuve
Hi Maureen,
Thank you for taking a few minutes to write a review!
We are really sorry to hear that you had a rather disappointing experience with our customer service and that trying to get information about the status of your order proved to be so difficult. As a Customer Support Supervisor, I can assure you that we are currently working to improve our procedures and provide ongoing training to our staff.
However, I understand that our failure to address your issues right away has led to a frustrating experience, and all we want right now is to make it up to you. Therefore, please reach out to me directly at christine@mynuve.com, and I will be more than happy to come up with a satisfactory solution for you.
I'm looking forward to hearing from you!
Best,
Christine
I am trying to check on my order
I am trying to check on my order I placed with the company on July 3,2022. Went on web site and it said “can’t find order with the e-mail address or order number but have taken out money for the order from my bank account.
Sent an e-mail with no response. So now I e-mailed this Christine from Nuve to see if I get a response.
12 juillet 2022
Avis spontané
Réponse de Nuve
Hi Lisa,
Thank you for bringing this to our attention!
I understand that you tried checking the status for an order you placed with us at the start of the month, but you couldn't get any helpful information as the website is saying there are no orders associated with your email address or order number.
You have mentioned that you have already sent an email to me at christine@mynuve.com but have yet to receive a response. We are sorry to hear that. We are doing everything we can to address all of our customers' concerns, but we are having delays going through all of them due to the volume of emails we are receiving each day.
In connection with that, you may send a follow-up email to me to the email address I've mentioned above so I can prioritize your concern and help look into this for you. Please don't forget to include your order number in your email.
I look forward to hearing from you!
Best,
Christine
Very concerned customer!!
I ordered a jacket in May & after the purchase was made I was informed I would not receive it until the 14th June, I still haven't received it! I have been emailing a person called Cris but I feel I'm being ignored. *UPDATE* Still have not received my jacket & tried the email address below but it was rejected!! What is going on?
8 juillet 2022
Avis spontané
Réponse de Nuve
Hello Flossy,
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping has been very slow over the past few months. We have made some changes in this department and hope that things will improve soon.
I also understand that trying to speak with a customer service representative has proven to be much more difficult than it should have been. We are currently working to simplify our procedures and hire and train more staff so customers don't have to wait so long.
In the meantime, please email me directly at christine@mynuve.com, and I will be more than happy to help you track your order.
Best,
Christine
I spoke with a 'Lacy Bra' rep who…
I spoke with a 'Lacy Bra' rep who highly recommended the bra. I ordered 3, but only 1 fit, and I rarely wear that because it hikes up my tummy and is constantly shifting. The Lacy Bra is made to add (padded) lifters, but doesn't come with them. How is it that 3 bras of the same size fit so differently?
Shipping time was great, but what does that matter when money is wasted?
So disappointed. As if bra shopping isn't difficult enough, there are no guarantees for online shopping either.
Melani Bagley
24 juin 2022
Avis spontané
Réponse de Nuve
Hello Melani,
Thank you for your feedback!
I am terribly sorry to hear that the products you received fit differently, although you clearly ordered the same size and model. That is unacceptable!
Just to let you know, we always offer free exchanges, and we would love to send you better-fitting bras at absolutely no extra cost. And you wouldn't have to send back the items you have already received.
However, if you wish to return the product instead and get a full refund, that is definitely your prerogative.
Please reach out to me directly at christine@mynuve.com, and I would love to assist you myself.
Best,
Christine
STAY AWAY !!!
Ordered 2 sets of soft flip flops, sent 2 emails asking where is my order ! NO REPLY ! NO ORDER ! NOW LINK TO TRACK MY ORDER IS NOT WORKING! SEEMS UNREAL .....
20 juin 2022
Avis spontané
Réponse de Nuve
Hey there,
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping has been really slow the past few months. We have made some changes in this department, and we hope that things will improve soon.
I also understand that trying to speak to a Customer Support agent to get any information regarding your order status turned out to be a much more difficult task than it should have been. We are actually working on simplifying our procedures and hiring and training more people so that customers don't have to wait this long.
In the meantime, please email me directly at christine@mynuve.com, and I will be more than happy to help you track your order.
Best,
Christine
Responses are slow
Responses are slow. Delivery is slow.
My sneakers look great but they are three sizes too small.
This company need to include return labels ; they make it very difficult to get your money back.
Too much trouble all round.
8 juin 2022
Avis spontané
Réponse de Nuve
Hello Shelagh,
Thank you so much for taking the time to write a review!
I'm so sorry that you waited so long for your order, only to find that the shoes we sent you were not the right size for you.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And rest assured, you wouldn't have to go through the hassle of returning the items either. You may keep the pair that you've already received.
As for returns, all you need to do to get the ball rolling is contact us by email within 14 days following delivery and express your intention to send back the shoes. We offer different options to our customers when they inform us that they want to return the shoes; however, everyone can choose the option that suits them best.
Please reach out to me directly at christine@mynuve.com. I can help you get a new pair of shoes, or I can walk you through the return process so you can get your money back.
Looking forward to hearing from you!
Best,
Christine
I ordered 3 lacy bras on march 24th
I ordered 3 lacy bras on march 24th, it is now May 19th and still no merchandise received. Give me some story they'll get back to me and expedite my order. What a bunch of bologne. Careful about ordering on this site!!!!!
19 mai 2022
Avis spontané
Réponse de Nuve
Hi,
Thank you for taking the time to provide review!
We have had some delivery issues recently, but we have partnered with a new shipping firm and are working hard to get back on track. We anticipate that things will improve quickly.
In the meantime, please contact me at christine@mynuve.com and I will personally handle your order.
Best regards,
Christine
Bad experience
Bad experience. I ordered shoes 3 weeks ago and they still have not been shipped. I get the run around when I ask about it. I think this company is a sham.
12 mai 2022
Avis spontané
Réponse de Nuve
Hello Maryann,
Thank you for your feedback!
First and foremost, I apologize for the length of this communication. We have had some delivery problems; however, our Fulfillment Team is working hard to ensure that all purchases are shipped as soon as possible.
On the other hand, please contact me at christine@mynuve.com, and I will make sure you receive your order as soon as possible.
Best,
Christine
Unprofessional
Very unhappy. No communication as to when my order was posted or tracking details. After two weeks when I chased my order up I was advised it was sent and delivered to an address in Germany instead of Australia. The only way they will resend the goods is if I fill in a Non receipt declaration form. Very unprofessional, no company details on the form and was instructed if I didn't have a printer I was to hand write the form out and sign it and take a photo to send it back. My order clearly has my correct Australian address on it, how could it of been sent to Germany and then it be my problem to fill in forms to state I never received it and neither did my neighbours. Isn't an email sufficient along with the tracking details enough 😕 Will never be purchasing again from this company.
25 mars 2022
Avis spontané
Réponse de Nuve
Dear Stacee,
Thank you for taking a few minutes to share your experience!
My name is Christine, and I am a customer support supervisor. I just wanted to apologize on behalf of our company for all the trouble we have put you through.
We clearly mishandled your case, this could have been solved so much easier. We're working on improving our processes, so that our customers don't have to go through the same frustrating experience I see you have been going through.
I have also looked into the way our agents have addressed your concerns, and I see that there's definitely some room for improvement here. I will see to it that they receive proper training to be able to handle similar situations more efficiently in the future.
In the meantime, since we have caused so many problems, I definitely want to find a way to make this right. Please contact me directly at christine@mynuve.com, and I will be happy to provide a satisfactory solution.
With best regards,
Christine
I received my Cozi Slides and I really…
I received my Cozi Slides and I really love the design and color. I had been wearing it for a few days now and it is so comfortable to wear!
23 mars 2022
Avis spontané
No support for returns
I bought 3 bras and they are lovely, but don't fit properly. I cannot find any information about returning and there was no packing slip. Customer support is not returning emails. Disapponting.
Update: this review helped by getting Nuve to respond. I have mailed the return items at my expense and don't yet see them as received. When I get the refund, I will update again.
14 janvier 2022
Avis spontané
Réponse de Nuve
Hi Pat,
Many thanks for getting in touch with us and for sharing your experience.
I am so sorry to hear that the bras do not fit you properly and that you were not able to contact our Customer Support.
I will make sure to raise this issue with our management.
Please contact me at christine@mynuve.com and I will be happy to help you with the return process.
I look forward to hearing from you.
Kind regards,
Christine
I bought a pair of Cozislides and also…
I bought a pair of Cozislides and also a pair of Hyperboost sneakers. I love the design, even better than on the pictures: it feels like walking on a cloud!
I had only one issue but it was solved very fast. I had to call to change the delivery address because of a typo. The girl on the phone was very helpful and kind and solved fast this point. I will buy again.
7 décembre 2021
Avis spontané
Very happy with the cozi slides I…
Very happy with the cozi slides I ordered for my wife. The delivery was fast and customer support very efficient. Would order again!
9 novembre 2021
Avis spontané
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