It seemed there was no choice of when this “never miss out” case would be delivered. It came when we were away on holiday. The case of wine was left on the top step right in front of our front door in... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was an Naked Wine Angle a few years ago but stopped because I am not really a wine buff.I still got offers and in December 2015, followed an offer and bought some wine. This week I received an e... Voir plus
L'entreprise a répondu
I've been with Naked Wines for almost 5 years. generally ordering 12 bottles every 2-3 months. In all that time I've only had two wines that were really not to my taste. Naked refunded me the cost of... Voir plus
L'entreprise a répondu
The offer and service is faultless - I have been a subscriber for 18 months now and can honestly say I wouldn't change a thing. The product offer is varied, I've discovered so many gorgeous new reds t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.
Coordonnées de contact
Norvic House, NR2 1RP, Norwich, Royaume-Uni
- 01603 281800
- help@nakedwines.com
- nakedwines.co.uk
4,4
Excellent
13 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
got a 75 pound cheque that I was not…
got a 75 pound cheque that I was not able to use so I binned it
10 décembre 2025
Avis spontané
Réponse de Naked Wines
Thanks for taking the time to leave this review, John. If you have any troubles claiming a voucher in future, please feel free to give us a call on 01603 281800. From there, we can help you to get your fantastic first case from us!
Ordered for the first time
Ordered for the first time
Wine still didn’t arrive. The day I’ve picked for the order apparently doesn’t matter so don’t keep your hopes up. On their website saying it still stuck on the original delivery day picked.
Advisor on the phone keeps changing stories about the delivery options.
Really bad impression for someone that possibly looking to take a subscription.
They unable to give you an estimated arrival time, they don’t have an estimate delivery date and might eventually
And they are unable to update customers on possible delay
3 décembre 2025
Avis spontané
Réponse de Naked Wines
Hi Giada, thanks for taking the time to leave this review. I'm keen to put things right, because it sounds like the experience you've had is a far cry from the level of service we strive to provide.
I've requested your information & I hope to hear back from you soon. I look forward to speaking with you.
Never been disappointed
I rarely give 5 stars in any review to anyone. But I echo all of the positive comments about this company. Great selection of wines - they choose really well. Never been disappointed. And will never go back to hit-and-miss supermarket wines. Prices have risen in recent months, so I tend to be a bit more choosy and trawl wines around the £10/11 bracket. Still great tastes, especially in the reds. This may sound like a fake review - but it's genuine!
8 décembre 2025
Avis spontané
Réponse de Naked Wines
Thanks so much for the glowing review! We're so glad that you're enjoying great wines made the right way! Cheers!
having received a voucher via an online…
having received a voucher via an online purchase i thought i would give it a go. i bought 6 mixed bottles of wine at a price of £39.99 with free delivery. Yes, the wine was great, however be aware that within the T&C's small print you jhave just signed up for a subscription but in my case this extended to beer32, wine 32, and a few others. A few weeks later i spoke to them to cancel. I was told over the phone my direct debit was cancelled, however, i woke up this morning to £25 taken from my account. Please note, you can only contact them during office hours and seem to have several different numbers of contact , beer 52, wine 53, whiskey 52, all different but you have subscribed to them upon your one off purchase?? no happy, difficult to cancel, even though i was told i had, i have not! i will be taking this further
7 décembre 2025
Avis spontané
Réponse de Naked Wines
Hi Steve,
I've requested some more information through Trustpilot to take a closer look at this for you, as we're entirely separate from the other companies mentioned.
Thank you so much in advance.
Best wishes,
Isobel @ Naked Wines
Naked is just great
Naked is just great: great wines, great choices of wines and a great flexible payment/delivery plan.
6 décembre 2025
Avis spontané
Réponse de Naked Wines
Why, thank you! You forgot one VERY important thing to add to that list of awesomeness though... GREAT ANGELS! :)
Quick to take money.... still not received wines, different excuse every day !!
Having previously been a customer I stopped due to poor delivery.
However, decided to give it another go, being told they had changed delivery company.
Booked a delivery day... didn't turnip, told it would be here the next....still didn't turn up...was given further excuses !! Still not arrived at time of writing !!!!
4 décembre 2025
Avis spontané
Réponse de Naked Wines
Thank you for giving us another chance. We’re very sorry that your delivery experience has fallen short of expectations, even after the changes we put in place. We’re looking into what happened so we can prevent this from occurring again. Please send us a DM with your customer information so we can resolve this for you as quickly as possible. We truly appreciate your patience and your feedback.
Delivery search is on!
Having advised Naked of issues with my delivery on 3 occasions, I have yet again had a delivery outside of office hours to a neighbour whom I do not even know. The team were warned I would cancel my subscription if this continued to happen however despite this they have still not taken on board my frustrations. This would appear to be a common theme reading the reviews and I suspect a lot of Angels are going to give up on them. If Yodel is the issue because they may be more cost effective than alternatives then Naked have to consider their business model as at some point they will not have any customers to deliver to.
5 décembre 2025
Avis spontané
A once great company is a shambles
A once great company is a shambles. Not for the first time a complete comedy of no delivery and uncontactable. Their dire partner Yodel apparently damaged the order. Was promised the new one would arrive today. Today I get a generated email from a Brent, saying it has not gone out. No delivery date, no service. A vague promise it may arrive. They say 72 hours for an email response. I emailed the CEO- no reply despite reading it. This company is a shadow of itself and yet again lets us down when entertaining. The Wine Society? Spot on every time. Naked’s mission is righteous, it’s service hellish and frankly I should get my wines on an express van, a full refund and champagne. What I’ll get? Platitudes and broken promises.
4 décembre 2025
Avis spontané
Réponse de Naked Wines
Hi there, thank you so much for raising this with us. This is certainly not the experience we want for you at all.
I have requested some more information as I am keen to look into this and put things right.
Kindest Regards,
Annabel @ Naked Wines
Concerns About Naked Wines’ Angel Scheme: Good Wine, Risky “Savings”
My main issue with Naked Wines is their Angel wine club.
Customers are encouraged to make monthly deposits into their accounts, but the only way to use this money is to buy wine from Naked Wines. Consent is obtained as part of the normal purchase process and, as you can see from the number of similar reviews, it’s easy to join the scheme accidentally.
If Naked Wines were to run into financial trouble, the money “saved” in these accounts would most likely be lost, with no protection. Similar problems have occurred in the past with the Farepak Christmas Savings Club and with various store gift cards.
The wines they sell are generally good value, provided you’re comfortable paying £12–15 per bottle. I’ve enjoyed almost everything I’ve bought from Naked Wines, and I also used AI tools to research this topic, which broadly confirmed my personal experience.
I hope they will redesign their Angel marketing and be more transparent about how the system works, rather than burying key details deep in the terms and conditions.
1 décembre 2025
Avis spontané
Réponse de Naked Wines
Hi there, thank you for taking the time to share your feedback, we really appreciate it.
Being a Naked Wines Angel means paying a monthly amount into your Angel balance, supporting independent winemakers, and enjoying exclusive wines, great discounts, and member perks, without any obligation to buy each month. If someone joins by mistake, it’s very easy to cancel, and there are no contracts or tie-ins. I am glad to hear that you have enjoyed your wines!
I want to reassure you that all Angel funds are protected by our ultimate parent company guarantee, so your money is always secure should anything ever happen to Naked Wines.
Thank you again for your honesty! I’ll make sure your comments are passed on to the team. Your feedback helps us improve, and we’re grateful for it.
Kindest Regards,
Annabel @ Naked Wines
Now on to day 14 since I placed my…
Now on to day 12 since I placed my first order and still with no delivery
Update: Dec 1 ~2pm on day 14 (2 weeks) still no wine delivery - plenty of fluff emails though
17 novembre 2025
Avis spontané
Réponse de Naked Wines
That's not the norm here and I totally understand why you've left this review again! I'd really like to make this right but do require more information to find your account. I have sent a request for information to get to the bottom of this for you. Rest assured we'll make it up to you.
Emily @ NW
I am shocked that nakedwines.co.uk are…
I am shocked that nakedwines.co.uk are sending me unwanted mail in an actual envelope!
In general, I can’t stand junk mail, and it always goes straight into the bin. The fact that companies are using our home address to bombard us with unwanted correspondence is really off-putting. In this casesm I no longer wish to use their products or share any personal information as a new clientm or as an old client.
Furthermore, I am not a supporter of the unauthorised trading of personal data in general, and I find it quite concerning that nakedwines.co.uk managed to obtain my home address!
I don't want to become your client as I find your aproach to my home address werid!
You must stop sending unwanted mails, delete my personal details m and inform those who sold my personal details that I didn't gave permission to it!
I am not your client! I never gave permission to be contacted at my home address! I don't know where you bought my personal details from, but stop sending unwanted mails!
Your letter number is:
01329817/378 D/1124
TCW Solutions Wrotham!
23 novembre 2025
Avis spontané
Réponse de Naked Wines
Hi there,
Thanks for getting in touch and taking the time to leave a review. I'm sorry you heard from us when you didn't wish to, rest assured I can help there.
Opting out is never a problem.
I've requested some more information through Trustpilot so I can help you to unsubscribe.
Rest assured we always include a statement on every letter, letting you know how you can unsubscribe from hearing from us - as well as the partner company we worked with to source your details and select people that might be interested in our offer, so that if you prefer your data isn't used for this purpose, you can also reach out directly to them.
I look forward to hearing back and seeing that all sorted for you.
Cheers, Olivia @ Naked Wines
Hi there,
Thank you for getting back to me.
Please could you pop me an email to hello@nakedwines.com - I can then ensure you don't receive any further mailings from us.
Cheers, Olivia @ Naked Wines
Great Wines Great Company
Great selection of wines and extra-great customer service. Also, the company support up-coming wineries around the world and they feel part of a community within us and also share their stories.
Honestly, they will refund any wine you don’t like although I’ve never had an inferior wine.
Did have an issue with selecting wines of a lower alcohol as their bands are not as defined for me so they personally offered to select wines within my criteria.
On one occasion I did have two bottles of a higher alcohol content than I wanted and these were refunded.
A personal and community minded company. Phoning and talking to people who know the business is a given, often missing in today’s society.
25 novembre 2025
Avis spontané
Réponse de Naked Wines
Hi Maureen,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoy not only our wines but also the community and stories behind our winemakers. Supporting up-and-coming winemakers around the world is something we are truly passionate about, and it is fantastic to hear that this comes through for you.
We also really appreciate your kind words about our customer service too. Ensuring you all have a personal, attentive experience is at the heart of what we do, and it’s great to know that our team has been able to help with selecting wines that fit your preferences!
Thank you again for taking the time to share your experience. We are so glad you feel part of our community and look forward to helping you discover even more wines you love in the future!
Warm regards,
Isobel
Naked Wines
Convenience store plonk passed off as premium wine.
I had a subscription with Naked Wines for some years but cancelled last week due to significant price rises which have made them uncompetitive. This suspicion was vindicated fully yesterday when I discovered a wine which they advertise at their discounted 'Angel' rate for £9.99 (Arabella Pinotage) in a convenience store in Malta for 6 Euros. Had I shopped at a supermarket I strongly suspect that I'd have paid even less for it. I get that differences in taxation between Malta and the UK will have an effect, however their offer to 'Get Better Wine for Your Money' might be better phrased as 'pay an unjustifiable premium for convenience store plonk while the rest of Europe laughs at you'.
With this in mind, it's very unlikely that I'll do business with this company again unless they offer a significant improvement in value for money.
23 novembre 2025
Avis spontané
Réponse de Naked Wines
Thank you so much for taking the time to share your feedback, and I am truly sorry to hear that you have been left feeling disappointed. We never want anyone to feel they are not getting great value for their money, and I completely understand your concerns.
I also want to reassure you that all of our wines are exclusive to us in the UK. Our winemakers do not supply the UK retail market, supermarkets or convenience stores, and we work very hard to make sure they are paid a fair and sustainable price for their work. This is something we are really proud of, even though it does mean we cannot compete with EU pricing or local tax rates in places like Malta.
Regarding Arabella specifically, this is one of our most loved and highest rated ranges, made for us by the De Wet family in South Africa, who have partnered with our customers for many years. The quality and consistency they deliver is exactly why so many of our customers choose their wines time and time again.
I completely understand that recent price changes may have felt frustrating, and I am very sorry that this led you to feel you needed to leave us. If you ever decide to return or would like to talk through value for money, your preferences or what you enjoy most, we would love the chance to help.
We are always here to offer honest advice, personal recommendations, and wines we genuinely believe offer exceptional quality for the price.
Thank you again for sharing your thoughts, and I do hope we might have the opportunity to welcome you back in the future.
Warm regards,
Isobel
Naked Wines
I received a voucher for £75 I wanted…
I received a voucher for £75 I wanted wine at £69 but it will not allow me it false advertising if you ask me so voucher is no good now I be putting it on social media about the company
21 novembre 2025
Avis spontané
Réponse de Naked Wines
Hey Ruth,
This is a shame to read, our new customer offers are something many people enjoy and I'm sorry you had trouble with your voucher.
We are always here to help if things go wrong and we don't do any false advertising.. I'd really like you to give us a chance to make things right?
Our vouchers for £75 offer £75.00 off a case with a minimum spend of £134.99 so they are money off vouchers rather than gift vouchers to cover the cost of a whole order. If your total order cost was £69.00 this doesn't meet the minimum spend required to use a voucher. I think it's fair for us to have a minimum spend as we are a business after all who support independent winemakers.
We use our income to crowd-fund our winemakers in order to give you a better quality of wine in the bottle, therefore making exceptions to the rule contradicts our business model.
Many customer enjoy this generous £75.00 off but if you're looking for a free case of wine it's not something we can offer as we need to make sure our winemakers our supported so we can continue doing what we do :)
Thanks for your understanding,
Kindest wishes,
Emily @ NW
I placed an order on 7th November Not arrived !
I placed an order on 7th November. Still not arrived. When chased emails about problem in the warehouse, problems with the carrier ! I was promised that I would get my order 19/11 - still not arrived. I had ordered the wine for a dinner party. I had to go and buy elsewhere.
I'm cancelling my £40 monthly subscription , its not worth the effort. There are other clubs out there that do good wine !
7 novembre 2025
Avis spontané
Réponse de Naked Wines
Hey Jane,
So sorry to hear about this, that is certainly not the norm here and I totally understand why you're feeling at a loss and frustrated.
It's a shame to read this and it sounds like you've already been in touch with us but so I can ensure this is definitely being sorted I have sent a request for further information from you.
I really want to make things right and completely understand why you've left us 1* but I know we can make it better and provide 5* service for you!
Kindest wishes,
Emily @ NW
Order still not sent
Quote from todays email from them:
"Despite our efforts, I'm sorry to tell you that we can't get your wines to you today. It shouldn't be the case that an order fails to leave our warehouse on time once, let alone three times. This isn't good enough."
NO it really isnt good enough! Totally digusted with them!
18 novembre 2025
Avis spontané
Réponse de Naked Wines
Thank you for reaching us here - though I am so sorry that your wines have been delayed like this.
I agree with you and I fully share the disappointment caused. What has happened here is far from our normal service and I can't apologise enough for how it's affected your first order from us in 3 years.
To be fully transparent this delay is being caused from our warehouse and is very unusual. I know the team are currently investigating this matter to get some answers, but it means there's a group of orders which are currently stuck and not making it onto a van. I'm so sorry for this delaying your wines.
I can assure you the team is putting a fix in place and I'm positive you won't be waiting too much longer. Thank you for bearing with us through this.
I can see you're receiving our automated emails but I have left myself a reminder on your account so I can personally update you with this case. I will also make sure that we compensate your account for the trouble this has caused.
I'll continue to keep you updated over email and please let me know if there's anything else I can look into in the meantime.
Many thanks,
Stanley @ Naked Wines
Some of the best customer service I've…
Some of the best customer service I've experienced.
Some amazing wines too!
Keep up the good work
17 novembre 2025
Avis spontané
Réponse de Naked Wines
This really means a lot, Paddy. Thank you for sharing and for your continued support!
Many thanks,
Stanley @ Naked Wines
Excellent wines
Excellent wines, complete freedom of choice, no unwanted cases you have forgotten to cancel and value for money
17 novembre 2025
Avis spontané
Réponse de Naked Wines
Thank you so much Peter and Gillian! It's so lovely to see you're enjoying the wines. Your support means so much to us and our winemakers!
Take care,
Stanley @ Naked Wines
Order delayed again.
Order delayed again.
I ask when delivery is now due.
Response from a DO NOT REPLY address is that we'll let you know within 72 hours !!!
Update 1 : Another email saying delayed further.
Update 2 : Received 3 phone calls. Non-committal about the date, but hopefully by this FRIDAY !
Update 3 : "Your wine should be with you by Monday Nov 17, 2025 at 12:00 AM"
( That's two days ago !!! )
17 novembre 2025
Avis spontané
Réponse de Naked Wines
Hello Andrew,
Thank you for taking my call earlier regarding this - though I'm so sorry that we couldn't find a solution together regarding this.
I appreciate this situation is very unusual and I'm disappointed to see how it has delayed your wines reaching you. I have escalated your matter with our manager team like we discussed and someone will be in touch in the next 24 hours.
I hope to see your wines with you soon and please know the team is doing all they can to get them on their way ASAP. Thank you for your patience with this, Andrew.
Many thanks,
Stanley @ Naked Wines
Brilliant response by customer service team
I ordered some wine to be delivered on Monday. Yodel the delivery organisation said it was to be delivered around lunchtime. It did not arrive. I received an update saying it was to be delivered between 19:00 and 21.00. it did not arrive. I was sent another email saying the delivery was going to take place on Tuesday. It dd not happen. I rang Naked on Wednesday and asked that the delivery could be delayed as I was going away. Delay was organised by Maz. My neighbour received a delivery on Wednesday of part of my order even though I was at home all day. Naked contacted Yodel and received assurance that the remaining case would be delivered on the day requested. Naked team, Maz, Leon and Fiona have been brilliant in trying to sort the delivery out with Yodel. Am I happy with the delivery, absolutely not. Yodel have produced a dreadful service but Naked have escalated the problem to Yodel, kept me informed and tried to make the delivery of wine successful. If the merit of a company is the way they handle customer problems, I cannot fault the Naked team. Many of the Naked poor reviews on this site are due to delivery issues. Yodel as their supplier has delivered a dreadful service to both Naked and Naked's customers. My plea to Naked is, sort out your delivery issues because if you do not, it will impact on the overall service provided by Naked undoing the splendid work done by your customer services team
16 novembre 2025
Avis spontané
Réponse de Naked Wines
Thank you for sharing your experience with us, Susan - it really means a lot to read your kind words about our lovely Customer Happiness Team!
I'm so sorry for the trouble you experienced with this delivery. After reading this I can't blame you and share your disappointment as this is not what we expect from our deliveries. We understand things can go wrong from time to time but we'll always aim to put things right when our expectations aren't met.
Every piece of feedback we raise with our courier gets followed up with the driver at hand so I'm positive these issues will be acted upon and improve things before you're next order-ready. We normally see an average of 95-97% of our deliveries being made successfully on the first attempt and we're always looking at ways to improve this further.
Thank you once again for sharing this and for your continued support. I hope you enjoy tucking into these delicious wines when you get the chance!
Many thanks,
Stanley @ Naked Wines
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