Started off as a nice bonus from my youfoods box, until they charged me $40 out of nowhere without warning a month later to apparently add to the account balance, when I had already bought a one off b... Voir plus
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Lisez les avis des autres
I've been a part of Naked wines for more than 7 years and can honestly say i've never had a poor experience. Every Delivery has been exception, from order to received, nothing has ever been dama... Voir plus
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I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Voir plus
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We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Coordonnées de contact
18 Sydney Road, 2095, manly, Australie
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3,9
Bien
6 k avis
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Hidden Fees and Poor Support
Naked Wines Australia signed me up for their service without my clear consent and began charging my account unexpectedly. When I noticed the charges and asked for a refund, I was sent in circles by customer support—always getting the same scripted replies but never any real help. Despite multiple requests, I have not received a refund and feel completely ignored. The lack of transparency, accountability, and respect for customer consent is unacceptable. I can’t recommend this company due to their shady practices and unhelpful support.
21 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Lorenzo, thank you for your review! We apologise for any misunderstanding as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If this is still not resolved or you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
Just try to unsubscribe from this mob
Just try to unsubscribe from this mob. Once they've got your email address, they never let go. They replied saying there is an unsubscribe button at the bottom of their emails. Yes, but it does not work! Just takes you to an account page.
20 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi William, thanks for reaching out. You can unsubscribe at any time, there’s a link at the bottom of every email, or you can contact us on 1300 898677 or chat@nakedwines.com.au directly and we’ll make sure your email is removed from our list.
Hidden conditions that are not clear…
Hidden conditions that are not clear upon using a $100 dollar voucher that they would save your card details and deduct $40 monthly for a wine subscription. The email notification warning you of your first payment states “in a couple of days your first $40 instalment goes into your Naked account”, they send this email out the day before payment is automatically deducted 12am the following day so the likelihood of you being able to resolve the mistaken subscription is greatly reduced. Disappointing from an independent company. I will be ringing customer service for a refund and disputing the charge.
19 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Orla,
We apologise for any misunderstanding. It does sound like you may have registered as one of our
Becoming an Angel with us is not obligatory, however, it is the best way to buy from us as an ongoing customer. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication.
As an Angel, we offer discounted wines, free monthly bottles (when buying 12 or more bottles) and also discounted delivery. The Contribution of $40.00 is not a membership fee but will get added to your Naked Wines balance, adding up each month, with that balance being used towards your next purchase of wines before the difference (if there is any remaining) comes from the card on your account.
With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money can be refunded directly back to you.
If you need help with cancelling still or need help with confirming you’ve been unsubscribed from our mailing list please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help with both cases!
Warning: no choice with $100 voucher
Reviewing so people who might get pissed off like me can just not bother at the start.
My experience: Got a $100 voucher with a parcel and thought I'd see what else they've got as a family member had previously got a random 12 wines box with a $100 voucher. The naked wines received were fine although nothing spectacular. I live next to a wine region so can get award winning wines for $12-15 a bottle easily. Still I like to try different brands so decided to try it for myself.
What a waste of time. What the voucher doesn't say is that you will be funnelled into a 3 question form, be required to give your email address and then be presented with a single option to purchase with your voucher. This option will be a 12 box of wines, in my experience ~$80-100 with postage after your voucher is used. I could not chose any other wines, I couldnt even see them. I also couldn't see any other prefilled 12 box options. The site wouldn't let me go back or otherwise change my answers to the 3 vague questions. I tried using a different email and browser and eventually was able to answer 2 of 3 questions differently and got exactly the same bottle options. Basically this is a waste of time if you've already tried that box in any way and want to see what else they do. A very frustrating interface and experience. I wouldn't be anywhere near as annoyed if they had been upfront about the limited options and whether there was more than 1 basic box despite asking 3 questions to 'tailor' it to you.
I loathe businesses that give illusions of choice without any actual meaningful choice. Frankly I wouldn't take free wine from Naked Wines at this point. They can keep it.
So that's my experience. FYI for anyone who might be low on spoons and considering trying the voucher as a fun thing. User and buyer beware.
18 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Bianca, thank you for taking the time to share such detailed feedback, we are really sorry your experience with the voucher felt frustrating and misleading.
Our voucher offer is designed for new customers to try a curated mixed case at a heavily discounted price, which is why it only unlocks one pre-selected 12-bottle case rather than the full range. It should absolutely be clearer up front that the choices are limited, and I can understand how disappointing it is when you’re hoping to explore different wines.
The three questions are used to guide which introductory case is offered although you can choose your own wines.
We never want anyone to feel misled or stuck in a funnel, so thank you again for calling this out. If you’d like us to check anything on your account or ensure no charges or subscriptions are active, our customer support team here in Manly is happy to help on 1300 898677.
Very deceptive practice
Totally deceptive. Read the the previous 1 star reviews. Everyone has the same experience. Dishonest marketing scam. Don't waste your money with this service. They suck you in with promotional bonuses and keep charging a subscription even if you didnt agree to any ongoing charges. Better deals at the bottle shop. I'm over this method of signing you up and continuing secret charges without notification. Naked wines fraudsters make it hard to cancel your subscription and charge you top dollar for delivery. Scam alert
14 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Paul, thanks for sharing your concerns, we are really sorry you’ve come away feeling this way.
To clarify, the promotional vouchers do include information that they’re linked to our optional monthly Angel membership, but we absolutely understand how this can be missed and how frustrating that is. We never want anyone to feel “tricked” into ongoing charges, and any contribution can be refunded and the membership cancelled at any time.
Our team is here to help make that process straightforward, and our customer support centre can sort cancellations and refunds quickly if the subscription wasn’t something you intended to join.
We appreciate you raising this feedback.
If we can help further, please do not hesitate to reach out to our friendly team on 1300 898677(Monday to Friday 9am - 5pm).
I
Terrific selection of wines not always…
Terrific selection of wines not always found in the retail shops. Easy and fast ordering to delivery.
18 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Thanks Skipper for your lovely feedback and support!
I'm very happy with this latest order
I'm very happy with this latest order. It arrived today by a cheerful driver and opening the order, had to have a glass of Jen Pfeiffer's 'Rock it Like a Redhead'- a Sauvignon Blanc. It's a nice drop. I'll keep buying I reckon. You do too.
13 novembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Stephen, thrilled to hear your order arrived safely and that you’ve already enjoyed a glass of Jen Pfeiffer’s Rock It Like a Redhead, great choice!
We really appreciate your support, and we’ll keep doing what we do so you can keep enjoying great wines.
Have a wonderful day! 🍷
Good selection of wines reasonably…
Good selection of wines reasonably priced and delivered promptly.
I did not like one of the wines in my recent order and they gave me full credit for it with no questions asked.
27 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi David, thanks so much for the lovely feedback! Great to hear you’re enjoying the wines and that our quick delivery hit the mark.
Sorry one bottle missed the mark but we are glad the credit process was easy for you. That’s exactly what we’re here for making sure every drop you get is one you love. Thanks so much for your continued support.
Always amazing service!
Naked wines staff are always good to deal with. They answer questions directly and solve problems easily. Nothing is a hassle and they are always happy to help in any way either choosing wines or with delivery instructions. Amazing service!
1 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Mary, that’s so great to hear, thanks a bunch for the kind words! 😊
Our team will love reading this. We always want things to be easy, friendly, and hassle-free, so it’s awesome to know that’s been your experience.
Cheers to you for taking the time to share it. Thank you for your support of our team and Winemakers.
Predatory method - they will sign you up for a monthly subscription without you knowing
Absolutely horrible sign up experience. Completely predatory practice of automatically charging you each month after I'd signed up for one promo pack. It was really dodgy - they quietly charged me each month to purchase their "angel top up system" on the account so they didn't have to send me anything. Felt really sneaky. When I went to complain and said scam - their chat bot knew straight away it was the angel top up system. Buyer beware but I didn't even know I'd be a repeat buyer.
27 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi there, thanks for sharing your feedback. We are really sorry to hear this was your experience. The last thing we ever want is for anyone to feel misled.
When you signed up for the promo pack, it also included our monthly Angel membership and apologise if this was not your intention. The membership is meant to help our winemakers by funding their next vintage, and in return, members get access to exclusive wines at lower prices.
If we can help with the closure and refund, please do not hesitate to reach out to our customer happiness team on 1300 898677 (Monday to Friday 9am - 5pm) or dm your details and we can look after this for you.
They wouldn’t let me check out with two…
They wouldn’t let me check out with two bottles of wine.
Why would I stay with them?
You try to pause your membership, and they don’t allow that either.
I’ve cancelled my plan — even though I still had credit on it.
I will no longer tolerate this ridiculous situation.
14 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Ersan, we are really sorry to hear about your frustrating experience. That’s certainly not how we want things to feel.
It sounds like the issue at checkout was simply due to the case size and we would be happy to look into what has happened here.
As for your account, you can pause your Angel membership at any time, and I can also check your balance to make sure any remaining credit is refunded.
If you have not done so already, please reach out to our friendly team on 1300 898677 (Monday to Friday 9am - 5pm) and we can look into this for you.
Read the fine print
Be aware that by signing up to receive a free gift coupon you get charged for freight and also signed up for membership which comes with a monthly charge. I’ve cancelled my membership and am wondering if I will be refunded the monthly charge. The cancellation information said I would but the next web page said they would hold on to the money as a credit in case a customer returns. My thought is if you are canceling a membership it means you’re not returning and should receive a full refund. Be very careful with the free gift coupons.
12 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi there, thanks for getting in touch. We will be happy to help with this and apologise for any misunderstanding.
When you applied the free $100.00 gift voucher, it may have been applied to a case offer for a Angel membership case(our subscription program. This was noted in the voucher’s terms and conditions, and it’s how we’re able to give such large discounts on your first case, the wines are funded by our Angels’ monthly contributions.
That said, we completely understand if you didn’t wish to continue as a member. You’ve already cancelled your account, and we’d be happy to refund your remaining balance instead of holding it as store credit.
Could you please give our Customer Happiness Team a quick call on 1300 898 677 (Mon–Fri, 9am–5pm AEDT)? We just need to confirm your details securely before processing your refund.
always straightforward communications
9 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Cheers, thanks, Geoffrey, for your lovely feedback and support. 😇🍷
Please check that you are not angel
They charged 40$ for angel supscription and I have never signed it.
6 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Diego, we’re really sorry to hear you haven’t enjoyed the wines, we always want every bottle to be a good experience, which is why we have our No Fuss Guarantee.
Regarding the $40 charge – that will be the Angel subscription, which is our flexible monthly membership. We completely understand if it’s not for you, and you’re welcome to cancel anytime with a full refund of your balance.
Please reach out to our team directly and we’ll make sure this is resolved quickly on 1300 898677 (Monday to Friday 9am - 5pm).
Sneaky company
Sneaky company as they dont make it clear that when you buy something that you are subscribing to a subscription. I only noticed when saw they started debiting my account each month. Then when you want a refund they make it hard to find out how to request one.
1 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Pat, we’re really sorry for the confusion here. When you place your first order, you’re given the option to join as an Angel , our subscription that supports independent winemakers and builds up credit for your next cases. We do send confirmation emails, receipts, and include details in your welcome pack, but we completely understand it can be missed.
You’re always welcome to cancel at any time with a full refund of your balance, and our team is here to help make that process quick and easy. Please reach out to us directly on 1300 898677 (Monday to Friday 9am - 5pm) and we’ll sort this out straight away.
THE SAME REVIEW AS PAUL PRITCHARD
THE SAME REVIEW AS PAUL PRITCHARD,
"I recently took you up on an offer"
"I recently took you up on an offer for a case of wine. The wine is very good however you are now trying to deduct $40 from my account without authorisation!
I hate these scammy underhanded sales tactics. "
I'm sure I also didn't authorise my card and what a shock it was two months later, when I found $120 missing... sitting in your site waiting for me to bite.
The wines were pretty damn good so I didn't give you a low rating.
Keep on supporting the growers and winemakers, it a good cause.
2 octobre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Garry, thanks so much for your review. We’re really glad to hear you enjoyed the wines! We do offer cases online that promote our membership and you are in no obligation. We apologise for any confusion regarding the Angel case that was purchased. If it’s not something you’d like to continue with, you’re welcome to cancel anytime and we’ll refund your full account balance.
We always aim to keep things clear with regular emails about the subscription, receipts for every order, occasional welcome calls, and even an onboarding booklet in your first case. If you didn’t receive any of these, please let us know at chat@nakedwines.com.au
so we can look into it and make sure it doesn’t happen again.
And of course, if you’d like any help cancelling your membership, our friendly Customer Happiness Team is just a call away on 1300 898 677 or available by email.
Cheers, and thanks again for giving our wines a try! We do hope you will visit us again casually.
Long term appy VIP member
Product is always reliable and consistent service excellent and delivery always prompt.
Annual event is also worth attending.
30 septembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Leon, thank you so much for your kind words! We're thrilled to hear you enjoy our wines, service, and annual Winetasting event. It is a great night to taste some delicious wines and meet the Winemakers behind them. We look forward to welcoming you again soon! Thanks for your support.
We just received an order and we…
We just received an order and we started to tasted the wines and they are horrible .
I feel that you are robbing people with false advertisement.
I am not sure who would by this garbage, but people with some wine taste could never buy this waste of money.
22 septembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Jorge, thanks for sharing your feedback. We are sorry to hear the wines weren’t to your taste. We never want you to feel disappointed with an order. Our wines are made by independent winemakers and styles can vary, but you should always enjoy what you receive. Please reach out to our Customer Happiness Team if you haven't already on 1300 898677 (Monday to Friday 9am- 5pm) so we can make this right for you.
Keep up the good work
We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a fortune. We've been really pleased with pretty much all the wines we've tried and come back to a few of them.
The delivery process has been trouble free and pleasingly prompt.
we're by no means significant customers but we're satisfied ones. Keep up the good work team !!
18 septembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Mark, thanks so much for your kind words! We’re thrilled to hear you’re enjoying wines from Sam Plunkett, Jen Peiffer, and others, and that delivery has been smooth. Your support means a lot, and we’ll keep working to bring you more wines you love. Cheers! 🍷😇
I recently took you up on an offer
I recently took you up on an offer for a case of wine. The wine is very good however you are now trying to deduct $40 from my account without authorisation!
I hate these scammy underhanded sales tactics.
18 septembre 2025
Avis spontané
Réponse de Naked Wines Australia
Hi Paul, thanks for your feedback. We are really pleased to hear you enjoyed the wine. We want to assure you that we never take payments without consent. We do have some cases that promote our membership. When you purchased the offer, it also included joining our Angel membership, which adds a monthly wine credit to your account to spend whenever you choose.
We completely understand if that wasn’t clear or if you’d prefer not to continue. We can stop the payments right away and refund anything you don’t want to keep. Please reach out to our Customer Happiness Team if you haven't already, on 1300 898677, so we can get this sorted quickly for you.
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