I purchased two items using Argos Pay on a BNPL scheme, before the 6 months was up I cleared the balance. I was then offered a credit limit increase which I accepted. My account balance is now at zero... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Simple application process. The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so can... Voir plus
L'entreprise a répondu
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness. To me she went well beyond the usual customer servi... Voir plus
L'entreprise a répondu
My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Coordonnées de contact
7 Handyside, N1C 4DA, London, Royaume-Uni
- 020 7160 8800
- newday.co.uk
4,2
Bien
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible company high interest charges…
Terrible company high interest charges since they have taken over the Argos card basically why rip you off
31 août 2026
Avis spontané
Réponse de NewDay
Hi Steve,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
Best,
Stephanie.
Marbles are Flexible with confidence.
Marbles are Flexible , They provide regular updates regarding charges, costs, and statements. The interest rates are updated to be current with bank charges. Marbles also provide Aqua & Capitol one. access, Credit availability are increased according to Prompt , regular, updates through secure management. Have used Marbles & Aqua fo over 10 years.
27 août 2026
Réponse de NewDay
Hi Ian, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Useful for emergency needs
Useful for emergency needs, but would benefit from reduction in the frequency if emails pushing loans. As a responsible lender I don't feel it is appropriate for NewDay/Marbles to be pushing loans on a monthly basis - sometimes more frequently by multiple pathways, especially with interest rates at 3, 4 sometimes even 5 or 6 times higher than similar products.
27 août 2026
Réponse de NewDay
Hi Steve,
Thank you for taking the time to leave us a review, and for your feedback on our communications. We are always working to improve and develop our services, and customer experience is at the heart of this. Please be assured that your feedback will be passed on to the relevant team.
Kind regards, Julia
Absolutely disgusted at the fraudulent…
Absolutely disgusted at the fraudulent activity on my NewDay account. 😡
THREE TIMES!! 🤬
How on earth is it so easy for fraudulent activity to happen on the same account repeatedly?
After the first incident, you would expect stronger security measures to be put in place to protect customers. Yet here I am dealing with it for the third time.
It’s incredibly stressful, frustrating and worrying. I trusted NewDay to keep my account secure, and frankly, I’m now seriously questioning how secure it actually is.
Three times is three times too many. Something needs to change because customers shouldn’t have to keep dealing with this.
28 août 2026
Avis spontané
Réponse de NewDay
Hi Lynne,
Thank you for taking the time to share your review.
I'm sorry to hear about the troubles you've been having with your account, and appreciate the frustration that this has caused you.
Please be assured that this feedback will be passed on to the relevant team for further review.
Unfortunately, due to the public nature of this platform we're unable to discuss account specific information from here. We would however love to look into this further for you. Please reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks,
Andy
Réponse de NewDay
Hi Joshwa,
We're delighted to hear you've had a great experience with us and that you're enjoying the app as well. Thank you for taking the time to leave us a positive review! 😊
Thanks,
Andy
Highly recommended
From start to finish I was given the Marbels Mastercard it’s been a smooth experience easy to use app and everything is clear great customer support payments easy to make
27 août 2026
Réponse de NewDay
Hi Tarif,
Thank you for taking the time to leave us a positive review! We're delighted to hear that you've had a great experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Réponse de NewDay
Hi Peter,
Thank you for choosing us as your card provider - and for leaving us a positive review! 😊
Thanks,
Andy
I needed to improve my credit rating
I needed to improve my credit rating. That is exactly what I have experienced using the Aqua credit card. You get educated in building your credit rating. My credit rating has now improved drastically
27 août 2026
Réponse de NewDay
Hi Rev Ogungbe,
Thank you so much for your positive review and 5-star rating! We're a card that says yes to helping you build your credit score when used responsibly - so it's great to hear that we have helped you build yours 😊
Thanks,
Andy
I find it a very useful card although…
I find it a very useful card although it doesn't work with contactless abroad but I get round this by using the Google pay.
27 août 2026
Réponse de NewDay
Hi Andrew,
Thank you for taking the time to leave us a positive review! I'd also like to thank you for your feedback about using your card abroad as we're always working to improve our services 😊
Thanks,
Andy
They increased my credit limit but bit…
They increased my credit limit but bit high interest but good card to be honest
27 août 2026
Réponse de NewDay
Hi Drishyanadh,
Thank you for taking the time to leave us a kind review. It's lovely to see you're happy with your card and we hope you continue to enjoy our services 😊
Thanks,
Andy
A dodgy company going out to maximise…
A dodgy company going out to maximise their income at all cost. Don't even be tempted to apply for their new argos card. Very dodgy and dishonest.
27 août 2026
Avis spontané
Réponse de NewDay
Hello Mustapha,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0110 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Kind Regards,
Rob
Terrible experience!
Terrible experience!
For context, I have been trying to get a resolution since June 2026. Instead, I have been bombarded with phone calls by AQUA and Marbles, six times a day, despite repeatedly making it clear that this is unacceptable. I explicitly requested that all communication be by email due to my disability, yet AQUA and Marbles (NewDay) have repeatedly ignored this request.
I also have serious concerns that their conduct may breach their obligations under FCA CONC 7.9.4, which requires firms to pay due regard to reasonable requests from customers about when, where and how they are contacted.
Given that I have clearly explained my disability and specifically requested email communication, I also have concerns about whether they have properly considered their obligations regarding reasonable adjustments under the Equality Act 2010. Continuing to call me repeatedly, despite that request, is completely unacceptable.
The way I have been treated has been completely unacceptable. I have felt harassed and ignored, and I have now reached the point where I am considering contacting the police because of the continued calls. AQUA and Marbles (NewDay) are, without question,among the worst companies I have ever had to deal with.
Absolutely appalling experience.
27 août 2026
Avis spontané
Réponse de NewDay
Hello AR,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
ITS OVER!
Until today, Argos was a store that my family and I used regularly and respected. That ends today.
I will be closing my accounts, and I will also be speaking to my relatives and encouraging them to take their business elsewhere. Argos and NewDay can keep their new system — and their products — to themselves.
I do not trust the glowing positive reviews conveniently displayed at the top, and I genuinely struggle to understand how any reasonable customer could consider these new terms acceptable. Removing customers’ ability to decide which balance their own money is paid towards feels less like a service and more like coercion organised by NewDay.
For us, this is the end of the road with Argos.
Fortunately, there are plenty of other retailers out there. Perhaps it is time we all remembered that.
I wish Argos every success in discovering just how quickly loyal customers can become former customers.
26 août 2026
Avis spontané
Réponse de NewDay
Good morning Petya,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team.
Kind Regards,
Rob
What a joke of a company
What a joke of a company, as why try to fix something that ain't broken. As they have made it worse. As no freedom for the customers to have a choice of what they would like to pay off 1st. A massive let down by the imbeciles that sit n take your monies.
25 août 2026
Avis spontané
Réponse de NewDay
Hi Kedked,
I am very sorry to read that you have not had the experience that you expected with us, and appreciate the time that you've taken to write the above.
Unfortunately, due to the public nature of this platform we're unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks,
Andy
Credit limit
After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Having never missed a payment ever I would say I'm a safe and loyal customer. Now looking to move to another provider.
25 août 2026
Avis spontané
Réponse de NewDay
Hi Barry,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
AVOID NEWDAY & ARGOS PAY!!
In 19 years of having an Argos Card, I never had a single issue or needed to contact customer support once. Since NewDay took over, it has been problem after problem with Argos Pay, and I have already had to contact them three times. I personally cannot recommend NewDay or the Argos app.
21 août 2026
Avis spontané
Réponse de NewDay
Hi Mark,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Regards,
Rob
they are a great company to be with…
they are a great company to be with nothing is too much trouble
20 août 2026
Réponse de NewDay
Hi Mrs Pounder,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Kind Regards,
Michelle
I Like the way I can go on to the App…
I Like the way I can go on to the App check my account see when payment Are Due and any updates easy to follow
20 août 2026
Réponse de NewDay
Hi Peter,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Kind Regards,
Michelle
Marbles it a fantastic card
Marbles it a fantastic card gave me a good credit limit to start with regular rises helping my credit score by doing this. Great payment system easy to understand and use.
20 août 2026
Réponse de NewDay
Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊
Kind Regards,
Michelle
I’m deaf so can’t use a phone
I’m deaf so can’t use a phone, my online account is blocked all I want is to have it unblocked if I can’t get it unblocked by txt i will just cut the card in half and put it in the bin.
20 août 2026
Avis spontané
Réponse de NewDay
Dear Malcolm
I’m very sorry to read that you have not had the experience you expected with us, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. I can assure you that we're a company that prides ourselves on a high level of compassionate and professional service, and I sincerely apologise that this has not been your experience. Please not that we do use BT relay and Convo. We can also send a text advising how to unlock the online account. Take care,
Claire
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.