I'm sure the product is good, but I won't ever get to try it. Well over 2 weeks went by without it being shipped. Contact with customer support was hit and miss but always useless - wither just s... Voir plus
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Unfortunately, my order got lost during shipping. I reached out about getting it replaced and they responded right away. Moisés offered to ship immediately, but I was headed out of town and didn't wan... Voir plus
Great customer service department. I had an issue with my account and reached out via their website. I received a response from a very nice young man named Moises. He was very nice and understood my i... Voir plus
Moises was very helpful. He answered all of my questions patiently and resolved my issue efficiently. I am very satisfied with the excellent support he provided.
À propos de l'entreprise
Écrit par l'entreprise
NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan
Coordonnées de contact
Etats-Unis
- care@novoslabs.com
- novoslabs.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Good, And Room For Improvement
Love their strong scientific approach, the breadth of their advisory board, their ability to teach and communicate.
Do not like that they exclude NMN from their Core offering, so you have to buy it separately. And since folks like Dr. David Sinclair are taking 500 mg of NMN daily, I thought it was wise to take more than the 300 mg Novos recommends. In comparing options I found 500 mg of high purity NMN from Donotage.org for less cost.
The Novos Age test was also a bit of a disappointment. The turnaround time was was one day less than 11 weeks for me, despite multiple conversations with customers service. And the 55 page report was 90% boilerplate with excessive details on the Dunedin test, and generic lifestyle best practices which are available on their website.
Hope these guys can tweak their approach, as I would like to give them all my business. For now, I am still evaluating options, and not able to fully recommend.
The best longevity solution I've come across!
As a long time biology researchers and n=1 biohacker, I've kept a close eye on the longevity space for the past decade. I have to say I've been disappointed by the companies billing themselves as longevity companies, making big scientific claims, but having very little knowledge of the science and nothing to show for it. So, I was that much more pleasantly surprised when I came across NOVOS and their comprehensive, thoroughly considered solutions.
Admittedly, I went in as a skeptic, but after reading NOVOS' scientific evidence, their approach to formulations, hearing their CEO speak, and seeing their scientific advisory board, I decided it was worth giving them a shot.
I'm now 3 months into using Core and can't say enough: I'm sleeping better, have better energy (presumably as a result), and I've received two compliments on my complexion (after having received *zero* in my life!). I'm now excitedly waiting for my biological age results (NOVOS Age) and will report back with my experience!
I have also experienced GI related…
I have also experienced GI related issues and asked they cancel my subscription and they could not refund me or even accept my return without inordinate fees being tacked on which makes the return incredibly costly and ineffective.
Due to their poor customer service I would stay away from this brand in my opinion.

Réponse de novoslabs.com
Erythritol in Novo's flavored is dangerous
I had a bad reaction to Novo's flavored Core because they put erythritol and other man-made sugar substitutes in it. If you Google erythritol you will find that it causes intestinal distress including digestive problems, diarrhea, bloating, cramps and gas!
The company response has been sub-par and they don't even have a 1-800#! All communication has to be done by email! They really are not ready for the big time - they only have 9 employees and, according to articles, they brought this product to market in 4 weeks! Why do I feel like a guinea pig getting all the bugs out of their product release? They have refused to refund my money with me agreeing to sending back the balance of the product. They want to replace the unused portion with non-flavored Core but I received no benefit from the two months I took their product because it made me sick and my body rejected it.
They say it has to be returned in 30 days, but I was abroad with my husband for his Summer work and I honestly couldn't pin down what was making me so sick because I was in a different country and didn't know if it was the water, dairy products, a case of Traveler's diarrhea or what. At 2 months I had deduced that it was the Novos flavored Core and wrote the company only to have them tell me that only 3% of people had problems and that it only happens initially and then it goes away. I finally got them to reveal the fact that several items in their product has been known to cause digestive problems in some people (mainly Erythritol).
I disputed their charges with my credit card and returned the balance of the product.
I then discovered new medical research that links Erythritol to increased blood clots and heart incidents like strokes and noticed that my platelet count was the highest it has ever been. I sent this along with the medical research to Novos Labs and they finally refunded my money.
I would NOT recommend doing business with this company. I'm going back to Serovital!
Novos Definitely Works
I have been on their products for around a year and a half. I stopped taking the supplements for a month due to a billing mistake on my end. I saw the difference. The product definitely works! More energy, more mental clarity, and I definitely feel and look younger. I trust this company!
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