I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
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My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Now pet insurance
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
28 août 2026
Avis spontané
The staff member was very helpful and…
The staff member was very helpful and informative.
27 août 2026
Avis spontané
Sophie was really helpful on the issue…
Sophie was really helpful on the issue of accessing the online portal, thank you!
27 août 2026
Avis spontané
Call handler was very nice and helpful
Call handler was very nice and helpful. Just unhappy that the IV fluids were not covered when my cat needed them
24 août 2026
Avis spontané
Rang to cancel my policy
Rang to cancel my policy due to a price increase but the reason for increase was explained to me, and Emily even managed to get my price down a little.
27 août 2026
Avis spontané
Patrick was very helpful today
Patrick was very helpful today, unfortunately though I still did have to cancel due to increased premium which obviously wasn't his fault.
26 août 2026
Avis spontané
Very quick and helpful response
19 août 2026
Avis spontané
I needed to change inception date on my…
I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceeded to assist me for which i was very grateful. I am a new customer and was delighted with the service. Thank you Hannah.
25 août 2026
Avis spontané
Réponse de Now Pet
We’re pleased to hear that Hannah was able to explain what needed to happen with the policy start date and then guide you through setting things up again.
Thank you for recognising how helpful and professional she was. We’ll make sure Hannah sees your kind words.
Possibly the WORST Company I’ve ever dealt with!
Absolutely awful insurance provider. Customer service is appalling and they refuse to pay legitimate claims. My vets said they were the only insurance company they had known to refuse to pay for the claim I made. They also ring your mobile and hang up after 4 seconds, giving you no chance of picking up the phone to speak to them. When you call them back, they say they can’t speak to you until the next working day. They are also very rude and patronising when you do speak to them. If anyone is thinking of taking out insurance with them; PLEASE DON’T! Possibly one of the WORST companies I’ve ever dealt with. I just wish there was a ZERO star rating, as they don’t even deserve one star. APPALLING!
1 juillet 2026
Avis spontané
Réponse de Now Pet
We’re sorry to read this review.
We do need to be clear that claims are not refused because we are unwilling to pay. Claim outcomes are assessed against the policy terms, the veterinary information received and the evidence provided as part of the claim.
We’re also concerned by your comments about the contact you’ve had with us, including missed calls, delays in speaking with the right team and the way you feel you were spoken to. That is not the level of service we want customers to experience.
As we can’t discuss claim or call details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This request will come from Trustpilot rather than directly from Now Pet.
Once we have the information needed, we’ll be able to respond to you directly.
Emily was very pleasant and extremely…
Emily was very pleasant and extremely helpful
24 août 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave a review David.
Réponse de Now Pet
Thank you for your review Maria.
Will answered all my queries
Will answered all my queries. 1st class service.
20 août 2026
Avis spontané
Réponse de Now Pet
We're glad to hear that Will was able to assist you and answer all of your queries. Thank you for taking the time to leave a review Davey.
Paige was very helpful and understood…
Paige was very helpful and understood what I was saying and gave me a solution. Thank you Paige
19 août 2026
Avis spontané
Réponse de Now Pet
We’re pleased to hear that Paige was able to help, talk things through and give you a solution that worked for you.
Thank you for taking the time to leave this for her.
Réponse de Now Pet
Thank you for your review Jenny.
Claim queries
Robyn was very helpful professional and polite answered all my questions so I am very happy how the call went
17 août 2026
Avis spontané
Réponse de Now Pet
It’s great to hear you came away happy with the call.
We’re pleased Robyn was able to answer your questions and support you in such a helpful, professional and polite way.
Thank you for taking the time to share this with us.
Absolutely top notch customer service…
Absolutely top notch customer service from Ellie. Couldn't fault them at all. Definitely recommend
17 août 2026
Avis spontané
Réponse de Now Pet
We’re really pleased Ellie gave you such a positive experience and that you couldn’t fault the service she provided.
Thank you for recommending us, and for taking the time to leave such lovely feedback Craig.
Réponse de Now Pet
Thank you for your review Craig.
Friendly, welcoming and empathetic …
Polly was very friendly and immediately made me feel at ease. She empathised with my situation with my dog which was really lovely and very unexpected. There was no rush and the next steps for my claim were explained.
17 août 2026
Avis spontané
Réponse de Now Pet
We’re pleased to hear that Polly helped you feel at ease, listened without rushing and showed genuine empathy for the situation with your dog.
It’s also good to hear she explained the next steps for your claim clearly, so you knew what would happen from there.
Thank you for taking the time to leave such kind feedback.
Robyn was excellent
Robyn took my call was friendly and answered my questions politely and explained everything eell
14 août 2026
Avis spontané
Réponse de Now Pet
We're glad to hear that Robyn was able to assist you Lisa. Thank you for taking the time to leave a review.
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