I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nancy was a great help with my query
9 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Veronica.
Emily was extremely helpful.
10 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Kami. I am so pleased to hear that Emily was helpful.
Nancy was very informative and polite
Nancy was very informative and polite. Took the time to explain my renewal and give me a competitive price.
9 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Claire, thank you for leaving us a review. I am so glad to hear that Nancy was able to assist with your renewal. We appreciate your feedback.
Had a query about our policy coverage…
Had a query about our policy coverage and our question was dealt with very quickly.
9 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review James.
What's a lovely pet insurance I've been living now for about three years and even though it goes up a bit every year because my dog is old there's such nice people the lady Nancy she's amazing
I have an old dog and the lady Nancy was so outful and amazing I've been with them now for three years and I'm delighted
9 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a review and for choosing to stay with Now Pet Insurance. I am so pleased to hear that Nancy was helpful with your renewal. We appreciate your lovely comments and feedback.
Extremely helpful
Extremely helpful, clear about my query and solved quickly
Thanks sam
7 juillet 2026
Avis spontané
Réponse de Now Pet
We’re glad Sam was able to understand your query, explain things clearly and get it resolved quickly for you.
Thanks for leaving a review Nikki, it’s really appreciated.
George explained why my policy had…
George explained why my policy had increased and reassured me I was on the best plan.
8 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for your review Sarah
Always had good customer service
Very friendly, helpful staff. Quick and efficient customer service.
8 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave this review Gill. We’re pleased the team were able to help quickly and make the service feel straightforward.
Sam was very helpful on my call today
Sam was very helpful on my call today, he explained my options very thoroughly, will definitely recommend to friends and family.
8 juillet 2026
Avis spontané
Réponse de Now Pet
It’s great to hear that Sam took the time to explain your options properly and helped you feel clear on everything. A recommendation to friends and family is a huge compliment, and we really appreciate it.
Spoke with Ellie who transferred me to…
Spoke with Ellie who transferred me to Will who I have to say had been absolutely brilliant Ellie to
Set up a new policy talked me through everything all set up and fine in just a few minutes. I now have peace of mind
Thankyou guys it’s very appreciated
7 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Alyson. I am so pleased to hear that Ellie and Will were both able to assist you with your new policy. We appreciate your kind comments.
From the time claim went in
From the time claim went in. Been very efficient and covered what was in policy with no quibble within 10 days. Called and spoke to Oliver in customer services who explained ongoing treatment, medication costs going forward.
7 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Ann, thank you for taking the time to leave us a review. I am pleased to hear that Oliver was able to assist with your claim.
Thank you Polly!
Polly was extremely helpful with my query and I feel is going above and beyond to assist. She showed genuine compassion and empathy. thank you so much
7 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Lucy. I am so pleased to hear that Polly was helpful with your query.
Will is very well mannered
Will is very well mannered . Sorted any issue out I had. Nice guy
6 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Kim, thank you for leaving us a review. I am so pleased to hear Will was able to help resolve your queries.
Réponse de Now Pet
Thank you for taking the time to leave us a review.
Very helpful staff member that also…
Very helpful staff member that also provided a lot of information
6 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Ashlee.
Ellie was great really helpful and…
Ellie was great really helpful and friendly
6 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Liam. I am pleased to hear that Ellie was helpful and friendly.
The lady tried to help as much as she…
The lady tried to help as much as she could but she still couldn't pre orthorise my pets claim. But they have promised to sort the claim payment with the vets direct.
2 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Rachael, thank you for taking the time to leave us your feedback.
Réponse de Now Pet
Thank you for leaving us a review Becky.
Renewal
I managed to speak to an operator straight away, wasn’t on hold for long, which is always a bonus. My premiums went up this year, but phoned them and managed to get the price down, good to speak to George and Jakob who could help me and the cover is the same.
2 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to share your experience with us. I am so pleased to hear George and Jakub were able to assist you with your renewal.
Elliot was very informative and polite
2 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to share your feedback with us Nick.
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