I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Talked to hannah she was very helpful…
Talked to hannah she was very helpful and clear and told me everything I needed to know
22 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Gary. I am pleased Hannah was helpful and able to go through everything you need.
Nice customer service
I speak 2becky to do a claim she explained everything very well before I've gone to make a claim , I haven't made the claim.yet so I hope it's straight forward but I have trust I them as they was very good help thanks
22 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Kelly. I am pleased to hear that Becky was able to help with your claim.
Extremely friendly and professional
22 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review David.
Paige was knowledgeable and offered…
Paige was knowledgeable and offered good, clear help with my issue of a lost claim. She explained the process and a rough timescale. Thanks Paige, appreciated your help.
21 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Kathryn. I am pleased to hear that Paige helped with your claim. We appreciate your kind comments.
Excellent customer service
Excellent customer service no long call time waiting to speak to someone. This is my 3 year and as yet I haven’t made a claim 🤞 I’ll never have to but its peace of mind
21 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Mrs Kilpatrick. We appreciate your lovely feedback.
I spoke to Sophie on live chat she was…
I spoke to Sophie on live chat she was very helpful and changed my DD date for me
21 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Shirley, thank you for taking the time to leave us a review. I am happy to hear that Sophie was able to assist with your query.
Robyn was really helpful as always …
Robyn was really helpful as always gave me the information i was looking for regarding my claim
20 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Sandra. I am pleased to hear that Robyn was able to assist with your claim.
Réponse de Now Pet
Thank you for taking the time to leave us a review Elaine.
Very helpful and explained everything…
Very helpful and explained everything have decided to stay with Now Pet
20 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a revie and for choosing with stay with Now Pet Karen. We appreciate your kind feedback.
Oliver was clear and helpful,
20 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Maris.
Becky dealt with my call
Becky dealt with my call. She was extremely polite and helpful with my query and offered assistance in sending documents by email too. Excellent service.
20 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Rodney, thank you for taking the time to leave us a review. I am pleased to hear that Becky was able to help with your queries.
Very friendly and gave me all the…
Very friendly and gave me all the information I needed.
20 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Susan.
Hannah in customer service was very…
Hannah in customer service was very helpful and pleasant. She was able to answer all my queries.
20 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review. I am pleased to hear that Hannah was able to answer all of your queries.
Very helpful and friendly
17 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Jonathan, thank you for taking the time to leave us a review.
Great customer service!
The young lady helped and fully understood my query today! She helped resolve things and was very professional.
Thanks for your help today! 🤩
17 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Hayley, thank you for taking the time to leave us a review. We appreciate your lovely feedback.
Young lady was able to attend to my…
Young lady was able to attend to my enquiry.
30 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Mike.
5* for Will
Will was really helpful and understanding- sorted my query straight away! Didn’t have to wait long either!
16 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Katy. I am pleased to hear that Will was able to quickly resolve your query.
A 5* service.
A general enquiry turned out to be a very informative conversation. I spoke to Hannah who found nothing I asked to much effort to explain very clearly and courteously.
Thank you and what a refreshing change to find this these days. 5*
15 juillet 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Wilf. I am so pleased to hear that Hannah was able to help.
Hannah was great
Hannah was great — she was very polite, professional, friendly, and knowledgeable. She reassured me that my pet policies were all in order and clearly explained why I had experienced my issue. I finished the call feeling confident, reassured, and very happy with the service I received.
13 juillet 2026
Avis spontané
Réponse de Now Pet
We’re really pleased Hannah was able to explain what had happened, reassure you that your pet policies were in order and leave you feeling confident by the end of the call.
Thank you for recognising the care, professionalism and knowledge she brought to the conversation. We’ll make sure she sees this.
Great customer service
Great customer service - helpful, informative and supportive.
6 juillet 2026
Avis spontané
Réponse de Now Pet
Hello Robin, thank you for taking the time to share your experience with us.
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