I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Retrieved a nearly departing customer
After a really high renewal quotation, Rebecca was very helpful and understanding in my renewal, which led me to decide to stay with Now Pet Insurance
29 avril 2026
Avis spontané
Réponse de Now Pet
Hello Andy, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Rebecca was able to assist you with your renewal. Thank you for choosing to stay with Now Pet. We appreciate you sharing your experience with us.
TitleTitle: "Diamond" in name only. Left with a £1,500 bill and debt collectors.
Title: "Diamond" in name only. Left with a £1,500 bill and debt collectors.
"Do not be fooled by the 'Diamond' branding or the £4,000 limit. My dog had life-saving surgery, but Now Pet applied hidden sub-limits that were never made clear at renewal. They capped anaesthesia at £250 and hospitalisation at £100, leaving me with a £1,500 shortfall. I am now being charged late fees by my vet because Now Pet refuses to pay for standard clinical care. Currently escalating to the Financial Ombudsman (Case Ref: PNX-6000947-X5W7). Under the FCA Consumer Duty, this product is a failure. Avoid if you want real protection for your pet."
Reply from Now Pet
An hour ago
Hello Julie, I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
I have already exhausted your internal complaints process (TIG-04032606) and received a Final Response. The matter is now with the Financial Ombudsman Service.
27 avril 2026
Avis spontané
Réponse de Now Pet
Hello Julie, I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Réponse de Now Pet
Thank you for leaving us a 5 star review. We truly appreciate your kind comments.
I had a really positive experience…
I had a really positive experience renewing my pet insurance with Now Pet Insurance. My initial renewal quote came through higher than expected, but after speaking with Conrad, he was incredibly helpful and took the time to review my policy in detail.
He managed to find me a better deal, and I ended up renewing at a cheaper price than my original quote, which was a great result. The whole process was straightforward, and Conrad was friendly, knowledgeable, and genuinely seemed to want to help.
It’s refreshing to receive such good customer service, especially when it leads to saving money. I’d definitely recommend Now Pet Insurance based on this experience.
29 avril 2026
Avis spontané
Réponse de Now Pet
Hello Jane, thank you for taking the time to leave us a lovely 5 star review. We are so pleased to hear that Conrad was able to assist with your with your renewal and that you would recommend us. We appreciate your lovely feedback.
I have renewed for 3 years now.
I’ve renewed with Now Pet for 3 years now. Premiums are pretty decent even though we have a dog with long term meds that we claim for each month. Claims are easy to process and get paid out mostly without quibbles. Just spoke to Robin regarding a claim, and she was really helpful.
29 avril 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review and for choosing to stay with Now Pet for another year. We are so pleased to hear that you find our claims process easy. We appreciate your lovely comments.
Great to have some advice as quickly…
Great to have some advice as quickly and as easily as a phone call . Much appreciated!
23 avril 2026
Avis spontané
Réponse de Now Pet
Hello Rosy, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you were able to quickly get the information you need.
Elliot was very helpful
Elliot was very helpful, he listened to what we requested and did a good in meeting our needs
28 avril 2026
Avis spontané
Réponse de Now Pet
Hello Peter, thank you for leaving us a lovely review. We are so pleased to hear Elliot listened to you and was able to help resolve your queries.
Efficient helpful staff member
Polly was super kind and very helpful with my query today thank you very much.
28 avril 2026
Avis spontané
Réponse de Now Pet
Hello Phillip, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Polly was able to assist you with your query.
Nancy was very helpful polite and…
Nancy was very helpful polite and courteous and made my phone call very easy today.
28 avril 2026
Avis spontané
Réponse de Now Pet
Hello Tricia, thank you for taking the time to leave us a review. We appreciate your lovely comments and are so pleased to hear that Nancy was able to assist you with your queries.
Robin was very informative and answered…
Robin was very informative and answered all my questions
27 avril 2026
Avis spontané
Réponse de Now Pet
Hello Susan, thank you for taking the time to leave us a review. We are so glad Robyn was able to assist you with your queries.
Query on Policy Renewal
I called with a query on my pet policy which is coming up for renewal. I was keen to know what made my current policy competitive as other policies I have been reviewing seemed cheaper elsewhere. Nancy was able to talk me through the differences between what I have and what was on offer reassuring me that we still have the best policy with NowPet. There was an increase this year in cost which they could not improve on hence 4* and not 5*.
27 avril 2026
Avis spontané
Réponse de Now Pet
Hello Stephen, thank you for taking the time to leave us a lovely review. We appreciate your feedback and are so glad Nancy was able to assist you with your renewal queries.
Fantastic Customer Service
Hannah took my call today and was absolutely brilliant and incredibly patient sorting the right cover for my 6 dogs. As you can imagine, resolving individual insurance packages for multiple pets took a long while and Hannah took her time to make sure each policy was perfect for each of my girls. Hannah was chatty and it was so lovely to speak to someone who personalised the call rather than sticking to a script. We really appreciated Hannah’s approach and attention to detail. Absolutely lovely customer service and brilliant pet insurance cover and a really reasonable price.
22 avril 2026
Avis spontané
Réponse de Now Pet
Hello Laura, thank you for taking the time to leave us a 5 star review. We are so pleased to hear Hannah was able to assist you with your multi-pet policy and provided you with a great experience. We will make sure to pass your kind comments onto Hannah.
Robyn was very knowledgeable & helpful
Robyn was very knowledgeable & helpful, & sympathetic to my dogs condition
22 avril 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a lovely review. We are so glad to hear Robyn was able to support you during a difficult time and appreciate you sharing your experience with us.
Charlotte was very helpful .
22 avril 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review. We are so glad Charlotte was helpful and appreciate your kind comments.
Great experience
Robin was helpful, supportive, positive and made the experience a good one. She was polite and easy to talk to and knowledgeable.
Rachel time I have called the individuals have been really helpful. The wait time is super short.
22 avril 2026
Avis spontané
Réponse de Now Pet
Hello Abbi, we are so pleased to hear that Robyn was able to support you and gave you a good experience with us. Thank you for leaving us a 5 star review. We appreciate your lovely feedback.
Querying a claim
Charlotte was my claim handler today, and answered all my questions thoroughly and professionally. Very good phone etiquette, clear and precise answers.
21 avril 2026
Avis spontané
Réponse de Now Pet
Hello Stuart, thank you for leaving us a 5 star review. We are so pleased to hear that Charlotte was able to help answer your questions. We appreciate you taking the time to share your experience with us.
Elliot was very helpful & my call was…
Elliot was very helpful & my call was dealt with quickly without any fuss.
20 avril 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us your feedback. We are so glad that Elliot was able to help you on your call. We appreciate your kind comments.
Robin was freindly and…
Robin was freindly and professional..and answered any questions quickly .
20 avril 2026
Avis spontané
Réponse de Now Pet
Hello Mandi, thank you for taking the time to leave us a 5 star review. We are so glad to hear that Robyn was able to assist you quickly with your queries. We appreciate your kind comments.
Very helpful and understanding
Very helpful and understanding. Informative.
20 avril 2026
Avis spontané
Réponse de Now Pet
Hello Neona, thank you for taking the time to leave us a lovely review. We are so glad we were able to assist you with your queries. We appreciate you sharing your experience with us.
The advisor was helpful and…
The advisor was helpful and friendlwould recommend this company to family and friends
20 avril 2026
Avis spontané
Réponse de Now Pet
Hello Russell, thank you for taking the time to leave us a 5 star review. We are so glad to hear that you would recommend us. We truly appreciate your lovely comments.
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