I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great client service
The only reason why I give NowPet a 5 star rating is because of their customer service team who is always helpful and kind but this does not reflect my view around their products.
11 mai 2026
Avis spontané
Réponse de Now Pet
Hello Daniel, thank you for leaving us a review. We appreciate you taking the time to share your feedback with us.
Very helpful
Very helpful, polite and professional service. Very patient. Solved the problem immediately
14 mai 2026
Avis spontané
Réponse de Now Pet
Hello Sherif, we are so pleased to hear that we were able to quickly resolve your issue. Thank you for leaving us a 5 star review.
Claim rejected because I wasn’t with them since day one
I have had Nowpet for over two years and on top of that a life insurance for my dog
They have rejected my claim because I wasn’t with them from day one but never been told I wouldn’t be cover when I joined them
Absolutely waste of money very expensive and very poor costumer service
1 mai 2026
Avis spontané
Réponse de Now Pet
I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Due to the nature of your review, I have passed your comments to our customer resolutions team. You will receive an acknowledgement from them with further details and information within five working days.
Jacob was very polite and sorted my…
Jacob was very polite and sorted my quote efficiently and quickly
13 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave a review Jean.
Ellie was super helpful
Ellie was super helpful, attended to my query really quickly and resolved it for me with no fuss. Thank you so much!
13 mai 2026
Avis spontané
Réponse de Now Pet
I'm glad to hear that Ellie was able to attend to your query in a quick and no fuss manner Marie. Thank you taking the time to leave a review.
Avoid this company
My dog Lola had a life threatening condition Pyometra which needed urgent surgery to remove her womb and ovaries. The vet bill came in at almost £1500 all in. I submitted a claim for this but was denied due to a note on the vet notes from 2022. This company has tried their best to find any reason not to pay out and the time it took them to process the claim was well over 10 days. Disgusted as I had no other choice or my dog would've died.
13 mai 2026
Avis spontané
Réponse de Now Pet
I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Conrad 👍
Conrad at Now Pet was great, great customer service, and easy to talk to. 👍
13 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for your review David.
Helpful staff member Polly
Spoke to a lady called Polly today in regards to my dog.
She was extremely helpful, courteous and knowledgeable.
She was able to help me out with all my queries.
A+++++
12 mai 2026
Avis spontané
Réponse de Now Pet
I'm glad to hear that Polly was able to assist you today david. Thank you for taking the time to leave a review.
Réponse de Now Pet
Thank you for taking the time to leave a review Grace.
Hannah was very friendly and efficient
12 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for your review Hayley
Excellent experience
Excellent experience - bought policy online very easily, had to call to make one change and it was amended quickly, and the call handler was very friendly and knowledgeable. Would recommend.
8 mai 2026
Avis spontané
Réponse de Now Pet
Hello Wendy, thank you for taking the time to leave us a 5 star review. We truly appreciate your lovely feedback and are so glad to hear that you would recommend us.
Both the advisor were very helpful and…
Both the advisor were very helpful and professional throughout my enquiries
6 mai 2026
Avis spontané
Réponse de Now Pet
Hello Gurvinder, thank you for taking the time to leave us a 5 star review. We appreciate your kind comments and are so glad we were able to assist you with your queries.
Very good service fast response very…
Very good service fast response very happy 😊
6 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a lovely review. We are so pleased to hear that we were able to provide great service and that we quickly responded to your query.
I had infact swapped policies but rang…
I had infact swapped policies but rang Now to confirm.
Very well managed by Nancy who patiently laid out why I have probably made the wrong decision !!
Will look again next year.
1 mai 2026
Avis spontané
Réponse de Now Pet
Hello Bill, thank you for taking the time to leave us a 5 star review. We are pleased to hear that Nancy was able to provide you with all the information you need. Please do contact us if you need any further assistance.
Kim was brilliant
Kim was brilliant, had a confusing query regarding invoices sent by the vet and within minutes she was able to answer all my questions. She was incredibly polite and a pleasure to speak to.
Thanks Kim!
5 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave a review.
It’s great to know that Kim was not only helpful, but also polite and a pleasure to speak with throughout. I’ll make sure your kind words are passed on to her.
Excellent service
Excellent service, although I was kept waiting on the phone for more than 12 minutes. Your Customer service staff member is very pleasant to talk to and she explained the reason for the £12 plus increase but, nevertheless, I was happy to continue to renew the policy.
5 mai 2026
Avis spontané
Réponse de Now Pet
Hello Julia, thank you for taking the time to leave us a 5 star review and for staying with Perfect Pet. We know renewals can feel like a moment of uncertainty, and we're really glad you decided to stay with us.
Ellie was prompt and helpful with her…
Ellie was prompt and helpful with her reply. Thanks
1 mai 2026
Avis spontané
Réponse de Now Pet
Hello Lee, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Ellie was able to quickly respond and resolve your query.
Very helpful
Kim was very helpful at amending my policy and resolving my query quickly.
30 avril 2026
Avis spontané
Réponse de Now Pet
Hello Mark, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Kim was able to quickly resolve your query.
I thought the payment would come into…
I thought the payment would come into my account a little sooner but all settled now. Thank you
30 avril 2026
Réponse de Now Pet
Hello Karen, thank you for taking the time to leave us a review. We do apologise if there was any confusion around your payment. We are so glad this has now been resolved. If you do have any further queries, please do not hesitate to contact us.
Polly was friendly and helpful
Polly was friendly and helpful, she answered my question quickly and efficiently.
30 avril 2026
Avis spontané
Réponse de Now Pet
Hello Emily, thank you for taking the time to leave us a lovely review. We are so pleased to hear Polly was able to quickly answer your question. We appreciate your lovely feedback.
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