I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Think the company is a breed itself…
Think the company is a breed itself ....Robdog. you only know how good an insurance company are when you need to claim. Would not recommend this company .They paid out £45 after we were billed £400 after an attack on our little Shitzu by an enormous Alsatian. They said she did not need an emergency vet appointment so they would not meet the cost .
15 janvier 2026
Avis spontané
Réponse de Now Pet
We’re really sorry to read this Cherie, especially given the circumstances involving your dog. We understand how worrying and upsetting it is when a pet needs urgent treatment, and we appreciate how disappointing it must feel if the amount paid was not what you expected.
We cannot discuss the details of an individual claim publicly, but we would like the opportunity to review this for you and make sure the decision, policy wording and assessment have been clearly explained. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Update: Hello Cherie, as you have not provided us with any further details unfortunately I am unable to take a further look into this. If you wish for us to take a further look into this please email customerfeedback@tedaisy.com.
I Done online chat with Sophie through…
I Done online chat with Sophie through perfect pets to find out i was with the sister company now pets, Sophie was very helpful and sent the links i neeed to get to my policy. Thanks
2 juin 2026
Avis spontané
Réponse de Now Pet
Hello Nicola, thank you for taking the time to leave us a review. I am so glad Sophie was able to help resolve your queries.
Sophie was super helpful and went above…
Sophie was super helpful and went above and beyond to resolve my issue. I can’t recommend her enough.
2 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Dan. I am so glad to hear Sophie was able to assist you with your query.
Very professional and Kim dealt with…
Very professional and Kim dealt with my problems very quickly.
2 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review Graham. I am so glad to hear Kim was able to quickly resolve your query.
Polly was reassuring and helpful as I…
Polly was reassuring and helpful as I was requesting when my payment would be made.
2 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review. I am so pleased Polly was able to assist you with your query.
Thank you polly
Thank you polly, the customer service lady I spoken to today was lovely. She was so patient and caring as I do struggle with my health condition at times. I have spoken to other members of staff I don’t remember there names a very nice helpful man was very kind when I spoken to him before Polly.
Thank you, Carole.
1 juin 2026
Avis spontané
Réponse de Now Pet
Hello Carole, thank you for taking the time to leave us a lovely review. I am so happy to hear that Polly and our other team members have been able to assist you. Your kind comments are truly appreciated. Please do let us know if we can be of any further assistance.
Réponse de Now Pet
Thank you for leaving us a 5 star review Leanne.
Emily was excellent and provided a good…
Emily was excellent and provided a good service
1 juin 2026
Avis spontané
Réponse de Now Pet
Hello David, I am glad to hear Emily provided good service on your call. Thank you for taking the time to leave us a review.
Such lovely ,caring and warm response…
Such lovely ,caring and warm response when I called ,highly recommend !!
1 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a lovely review Maykel.
Réponse de Now Pet
Hello Jackie, thank you for taking the time to leave us a 5 star review.
Appalling service. Very slow in paying up.
The service from this company is down right diabolical.
We submitted a claim via our vets on the 6thApril,26 and it’s now the 4thJune,26 and our vets have only just received the money. That’s almost 2 calender months.
So warning do not insure your pets with this company if you want to avoid a load of hassle and Stress.
Also this company is linked to Perfect Pet Insurance who are just as bad.
29 mai 2026
Avis spontané
Réponse de Now Pet
Hello Mr Chant, I am sorry to hear you feel this way. I can see our customer resolutions department has contacted you.
Lifetime Cover - phew
I've been with Now Pet a while. My dog has had major surgery, thank goodness I took Lifetime cover. I have found them easy to reach, ie not hanging on for ever and easy to deal with. Of course my premium has gone up but not by a massive amount. I like this company.
28 mai 2026
Avis spontané
Réponse de Now Pet
Hello Victoria, thank you for leaving us a 5 star review and for sharing your experience with us. We truly appreciate you choosing Now Pet and wish you and your dog all the best.
Réponse de Now Pet
Hello Mandy, thank you for your wonderful feedback. I am so pleased to hear you would recommend us!
Very helpful
Very helpful, lots of empathy, went through all options available, wonderful customer service.
27 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a lovely 5 star review. I am so pleased to hear you've had a great experience with us.
Réponse de Now Pet
Hi Vikki, thank you for leaving us a 5 star review.
Ellie dealt with my enquiry very…
Ellie dealt with my enquiry very promptly and efficiently
Thank you Ellie for proving excellent customer service
27 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review. I am so pleased to hear Ellie delivered excellent customer service.
Great service!
I couldn’t find my policy documents and was easily and efficiently asked a few questions and now I have the documents. Thank you for your help.
25 mai 2026
Avis spontané
Réponse de Now Pet
Hi Tina, thank you for taking the time to share your experience with us. I appreciate your kind comments.
So far so good
So far so good. I've not had to make a claim yet so cant comment on that but guidance and confirmation on several points over the phone with Will was top class. Very polite, professional and efficient.
26 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a review Neil. I am so pleased to hear Will was able to provide you with excellent service.
1st Class Service
Robyn the lady who spoke to me was, polite and professional, and managed to answer any question I needed answering. Was certainly good customer service, as was having the call received by someone in England and not an over seas call centre
22 mai 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Richard. We are so glad to hear Robyn was able to assist you with your queries.
Polly was very polite
Polly was very polite, obliging and handled my queries efficiently. Many thanks.
22 mai 2026
Avis spontané
Réponse de Now Pet
Hello Ed, thank you for leaving us a review. I am pleased to hear Polly was able to resolve your queries quickly.
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