I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Voir plus
L'entreprise a répondu
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Now Pet
Écrit par l'entreprise
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Coordonnées de contact
Royaume-Uni
- 01992 926006
- nowpet.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ellie was excellent
Ellie was excellent. Very helpful and pre-empted the questions I was going to ask. She could see our remittance statement hadn’t been sent yet and managed to get that over to us immediately. Great service.
11 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us your feedback. I am so pleased to hear that Ellie was able to assist you with your queries and made sure you received your remittance. We appreciate your kind comments.
Now Pet Insurance easy help
I needed a little help logging in to our Now Pet Insurance plan. For some unknown reason it would not recognise our email or password.
Within a few hours of contacting Now Pet by email, the issue was very quickly resolved. They had sent all our documents through to our email, even though we hadn't asked or needed them.
Really pleased with the help & attention to detail. We are hoping that when the renewal does come through they are as competitive as the previous year.
Great service. Thank you.
9 juin 2026
Avis spontané
Réponse de Now Pet
Hello Paul, thank you for taking the time to leave us a 5 star review and for sharing your experience with us. I am so pleased to hear we were able to assist you with your online portal.
Friendly efficient call handler
Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper. Very pleasant young man to deal with and took the stress out of insurance renewal for me.
10 juin 2026
Avis spontané
Réponse de Now Pet
Hello Tina, I am so pleased to hear Elliot was able to assist with your renewal. Thank you for taking the time to leave us a lovely review and for choosing to stay with Now Pet.
All went well
All went well , the call taker was helpful polite articulate. All sorted in very short space of time
Thank you
9 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for sharing your experience with us Steven. I am so pleased to hear we were able to resolve your queries quickly.
Great communication
Great communication, explained what was happening and was very helpful.
10 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Carla.
spoke with Will and happy
Rang for police advice and spoke with Will, he was brilliant. Helped with all the questions and confusion and managed to make us laugh 🙂
9 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review Deborah. I am glad to hear that Will was able to help answer all of your questions.
Elliot was great and really helpful
Elliot was great and really helpful. Provided me with clear information. 10/10
9 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a lovely review Hannah. I am so pleased to hear Elliot was helpful and provided you with all the information you need.
Réponse de Now Pet
Thank you for taking the time to leave us a 5 star review Lindsay.
Réponse de Now Pet
Thank you for taking the time to leave us a lovely review Karolina.
Réponse de Now Pet
Hello Miles, I am so glad to hear that Robyn provided excellent service. Thank you for leaving us a 5 star review.
ROBYN was extremely helpful with my…
ROBYN was extremely hrlpgil with my query do highly recommended
5 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a 5 star review. I am so pleased to hear Robyn was helpful with your query.
The person I spoke to was very helpful…
The person I spoke to was very helpful and was able to answer my questions
2 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a lovely review Jennifer.
Call handler experience
The call handler was probably one of the most experienced and kindest person I’ve ever dealt with on the phone 100 percent 10 out of 10, the call was so smooth and easily handled
5 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Robert. I am so pleased to hear that you had a great experience speaking to our team.
Robyn was very polite and very helpful
Robyn was very polite and very helpful. Happy to answer my questions
4 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for taking the time to leave us a review Sam.
Nancy was brilliant
Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service
4 juin 2026
Avis spontané
Réponse de Now Pet
Hello Ellie, thank you for leaving us a lovely review and for choosing to stay with now Pet for another year. We trsuly appreciate your lovely feedback and are so pleased to hear that Nancy was able to go through your options and benefits as a Now Pet customer.
Hannah didn’t stop until I was…
Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful
4 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a lovely review Sindy.
Robyn was very helpful and pointed me…
Robyn was very helpful and pointed me in the right direction
4 juin 2026
Avis spontané
Réponse de Now Pet
Hello Curtis, thank you for taking the time to share your experience with us.
Brilliant customer service
Kim was really quick to answer the phone and I was not left waiting in a long queue. Kim was really polite and quick to answer my query about a recent claim. The company has always been fantastic since I moved over to them.
3 juin 2026
Avis spontané
Réponse de Now Pet
Thank you for leaving us a lovely review Laura. I am so pleased to hear that Kim was able to assist you with your claim query.
Réponse de Now Pet
Thank you for leaving us a 5 star review Kellie.
Called to see if my renewal premium could be reduced
George was very prompt and helpful and was able to reduce my renewal premium.
3 juin 2026
Avis spontané
Réponse de Now Pet
Hello Paul, thank you for sharing your renewals experience with us.
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