I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Voir plus
L'entreprise a répondu
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Services aux entreprises
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Octaplus: Internet | Phone | TV
Écrit par l'entreprise
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Coordonnées de contact
124 City Road, Fergusson House, EC1V 2NX, London, Royaume-Uni
- 0333 772 9009
- octaplus.co.uk
3,7
Moyen
2 k avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Straight forward renewal process with…
Straight forward renewal process with all options explained.
7 janvier 2026
We have had positives reception from…
We have had positives reception from this product the guy who spoke to us Slddu was very positives and explaining what Wii happen
6 janvier 2026
Avis spontané
The service was very good throughout…
The service was very good throughout the year 2025 faced only 2 times some issue may be due to maintenance or outage
2 janvier 2026
Not that good
I’ve had days at a time of no internet access, I’m looking for something better
3 décembre 2025
Avis spontané
Increases Prices Mid-Contract.
A midway 3, as we are in the middle of our "contract" and here you are increasing prices in the middle of said "contract".
Nobody likes companies who increase prices in the middle of a contract.
Of course, my star rating could improve, but it can also worsen, depending on how many more times you will increase prices mid "contract" and how difficult it will be to get out your very iffy, rather smelly old "contract!
17 décembre 2025
Avis spontané
Cheap but lots of drop outs, poor router and inconsistent service
Octaplus is one of the cheapest full fibre offerings and does benefit from rapid speeds, however, we frequently had drop outs lasting a few minutes to hours throughout our year’s contract.
It really was a mixed bag - when it worked it was fine but the drop outs were very frustrating. Customer service was sometimes good but often seemed hit and miss, like there wasn’t much organisation within the company.
I wouldn’t go back to Octaplus.
1 novembre 2025
Avis spontané
Terrible Support
If you work from home & require an Internet connection, don't bother.
Support is awful, 2 phone calls & 14 emails over 5 days & still no idea when we will have Internet restored, despite constantly pointing out the urgency.
Just buck passing & a complete lack of ownership of the problem.
18 décembre 2025
Avis spontané
Very good technical support when required.
Recently upgraded to their 1.2Gbps package. Staff generally seem very knowledgeable regarding technical support.
Had issues actually receiving an upgraded router, I'd fallen through the cracks, apparently. Once acknowledged, I received a new router next day, brilliant service.
20 décembre 2025
Avis spontané
I want to cancel my contract when the…
I want to cancel my contract when the contract is end ,I'm already applying other broadband company, but this rubbish octaplus don't let other company install broadband, they will cancel the order thought themselves
14 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Chun,
We understand your concern and confirm we are not trying to cancel your new order.
Your cease order with Octaplus has been placed via CityFibre for December 19th. This is the date your current service ends, allowing the new company to take over.
Please let us know if you encounter any issues after this date, we'd be happy to assist further!
Kind Regards,
Team Octaplus
Very good company and very reliable…
Very good company and very reliable broadband
12 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mark,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Fast and professional installation with…
Fast and professional installation with a new black Friday upgrade.
10 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Mohamed,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Joke of a company
Install with city fibre went ahead.
No router provided by octoplus
Old internet disconnect.
Octoplus supposed to be managing the switch.
No router as they are on back order.
Not informed about the delay so the order could be pushed back.
Can't supply one for 3 days.
Absolute joke so cancelled the install.
Will never use again
8 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Ben,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Kind Regards,
Team Octaplus
Called them interested in joining
Called them interested in joining
Left a voicemail on sales department but no contact back
Their loss chose another provider
Aftercare must be just as bad
3 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi ismail,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Kind Regards,
Team Octaplus
Good service
4 décembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Sandy,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout.
We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Réponse de Octaplus: Internet | Phone | TV
Hi Michael,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to them.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Had an upgrade came on time and…
Had an upgrade came on time and installed it very good service
4 décembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi William,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout.
We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Extremely disappointed with upgrade
City fibre great
Octaplus disgraceful
Phone didn’t connect to new router said a new router would be sent but didn’t arrive - rang to chase after a week .
White Router arrived today Saturday 6th it is exactly the same router as old router????
So have internet on new black router & phone still on old router.
Upgrade not completed fully . Terrible service
We run a heating business from property landline - our busiest time of year - so not impressed
4 décembre 2025
Réponse de Octaplus: Internet | Phone | TV
Hi Customer,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Customer Success Team
Octaplus
Good customer service
Internet speeds are reliable. Best thing is it is very easy to speak to someone without long waits. Technical support very helpful.
5 décembre 2025
Avis spontané
Réponse de Octaplus: Internet | Phone | TV
Hi Stui,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to them.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.