Opensmarttech Avis 

After paying for years for Microsoft 365, which was massively more than I needed, I looked for a basic package for Word and Excel. I bought Office 19 very reasonably through Opensmart, so that I could access these programmes.
I’m not very tech savvy so ran into issues at the beginning, not being able to open the file etc. however, using the WhatsApp number, I got a rapid response and help. It included having to uninstall existing programmes.
There was a further issue when the validation key failed. There was a bit of a delay between messages ( but bearing in mind it was a Friday evening) and I thought I would have to wait until after the weekend.
However, Selbi got back in touch within a couple of hours and guided me through validating the programme.
Once sorted, it seems to be working perfectly.
Great price and excellent customer service. I would definitely recommend.

Easy communications and set up...thanks.

Really good service and very good aftercare with their Whatsapp IT team. I had an issue activating my Microsoft key and the Selbi IT Department was very quick to help me and activated me within the hour. Would highly recommend!

The procedures are usual and straightforward. The product is original and works fine. I definitely recommend it.

I was relieved & deeply grateful to discover that this was a proper company offering legitimate software. I did have trouble installing it at first but was given excellent support by their customer service team. I now have new Microsoft office software on my computer and didn’t have to pay the normal, ridiculously expensive price but it is normally solid for.
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Bought MS Office Prof Plus and MS Project Prof on 6th June 25, had assistance with loading and they both worked well. On the 14th July had MS message window advising this MS product is not valid. Both products no longer operate, over the last few days tried email message and WhatsApp to get assistance from Open smart but sadly no response. Will keep trying to get assistance but not confident this will happen.

I’m pleased to say that both the systems are installed and working well. I was contacted by the company owner Sibi, who was extremely apologetic and he resolved the issues quickly and had the systems up and running.

Promp reply. Clear and concise instructions. Simple proceduresto download and instal.

Scam! This company wasted days of my work by failing to provide the correct activation key for Office 2024. I sent them multiple emails & left phone messages but got just one reply, promising to email an installation confirmation code to me. Nothing! No refund! I will now do an American Express Chargeback & leave Amex to deal with Opensmarttech!

The service I received was excellent. The replies were prompt and on point. They did not disappoint with their promises. I am totally encouraged to purchase from this business again and I totally will. Thanks for your help.

I paid for a product did not get a download link contacted customer support they sent me another link which my antivirus picked up as being dangerous. I re-contacted the provider. They said they would give me a refund but never did stay away fraud scammers.

Terrible and ineffective Customer Service. I am very surprised this company has such a high rating on Trustpilot. I purchased Microsoft 365 Family and MS Project Pro 2016. Project was a straight forward installation and works. However the installation of MS 365 was never completed by the company representative after 5 days of trying. Therefore this does question the technical ability of the employees of this company. All through the processes it was clear by the delayed responses that they were dealing with a number of other clients on WhatsApp. Finally the WhatsApp conversation has now been ignored for 7 days. I was forced to subscribe to Microsoft to allow my Outlook and cloud storage to work again. My lack of cloud and outlook didn’t seem to bother the representative. I asked for a refund but no answer. I would recommend you use a different reliable company that are ‘open’ with you, ‘smart ‘ enough to complete the installation and ‘tech’ savvy.

Great value and outstanding customer service! Any issues are ironed out immediately and customer aftercare is clearly a priority. I highly recommend Opensmarttech and will deffinatly be using their products again.

Great service, very quick and easy to deal with. Great value product at a fraction of the cost of the most up to date version. I had some difficulty downloading the software but the WhatsApp support sorted it out very quickly.

Great price and aftersales support.

Quick and pretty easy. Good communication.

Purchased office 21 - Received the link very quickly complete with download and activation instructions. No problem with the download. An issue with the activation but immediately resolved via whatsApp. Great purchase and a great price

I had an installation issue that the staff helped resolve although it took a couple of attempts to contact them.

Ordered MS Windows 10 IOT Enterprise 2021 LTSC on 15 June 2025. Downloaded and installed successfully but the authentication key provided by Opensmarttech did not work. Nothing heard since 16 June 2025 despite sending several emails and leaving voicemail messages.
4 July 2025. Opensmarttech apologised - my emails were being diverted into the junk folder and I was given the incorrect download. Correct download provided and now Windows 10 IOT Enterprise 2021 LTSC is up & running.

I got myself in a bit of confusion validating my Office. Very quickly I was guided through the solution

Purchased Microsoft Project 2021 Professional yesterday
Received link to download and install promptly
Had a couple of queries and they were very, very promptly answered over WhatApp support number
Definitely look to use again and highly recommend