I had a subscription for meat sticks for about a year and was happy with them until recently. My auto ship arrived around every six weeks and I only had a few sticks left when the new ones arrived so... Voir plus
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Lisez les avis des autres
I had a problem with one of my orders, and the matter was resolved in no time flat! My customer service rep was kind and courteous, and offered me several suggestions in order to resolve my issue. Pal... Voir plus
I’m a big fan of PaleoValley’s protein powders. My morning shakes keep me fuller a lot longer than my previous protein powder I was using; which I have since dropped using. Love the superfood bars a... Voir plus
I currently have the meat sticks, original, jalapeño, and summer sausage and the coffee w caffeine! I love them both. I've dealt with customer service regarding other products I'm interested in etc. a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Paleovalley, our mission is simple: create the most nutrient dense, clean ingredient products on the market and stand behind every single one of them. We believe that real food should be the foundation of a healthy life, and everything we make reflects that commitment. From sourcing to formulation to packaging, we never cut corners because your health is worth more than that. Our product lineup is crafted for people who refuse to compromise on quality. Our fan favorite 100% Grass Fed Beef Sticks come in a variety of bold flavors including Original, Teriyaki, and Jalapeno, and are made with no problematic ingredients, just real food you can feel good about. Our Bone Broth Protein Powder delivers a clean, delicious source of protein that blends beautifully into coffee, smoothies, or cold water. Our Superfood Bars, supplements, and full product collection are all formulated with the same uncompromising standard: the highest quality ingredients available, period. We also believe that outstanding customer service is not a bonus, it is a baseline. Every customer is backed by our 60 day money back guarantee, and our support team is committed to fast, fair, and genuinely kind resolutions every time. Whether you have a question about a product, need to adjust your subscription, or want to start a return or refund, we make the process simple, prompt, and stress free. We show up for our customers after the sale because that is when it matters most. Our subscription program is designed to put you in complete control. We send advance notice before every order so you are never caught off guard, and if something slips through unexpectedly, we will always make it right. Flexibility, transparency, and trust are at the core of how we operate. Paleovalley is more than a supplement company. We are a community of people who believe that nourishing your body with real, high quality food is one of the most powerful things you can do for your health and your family. Thousands of loyal customers across the country trust us not just for our products, but for the experience of being truly taken care of. If you are looking for a company that delivers on both quality and customer care, give Paleovalley a try. We back everything we sell with our guarantee, and we think once you experience the difference, you will never look back.
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4,3
Excellent
706 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer service is top notch!
These are good tasting and healthy beef sticks. We love all of the flavors! The pricing seems more than fair for the quality offered. We were excited to give them a try and share these beef sticks with family and friends. We needed to later make changes to our subscription. Their prompt, friendly, and efficient service indicated a level of customer concern that will keep us coming back. Things were easily resolved because our situation was well understood. This is a great company to do business with ☆
16 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi Henny, Thank you so much for sharing this, it truly made our day. We’re so happy to hear how much you’re enjoying the beef sticks (all the flavors, too!) and that you felt confident sharing them with family and friends.
We also really appreciate you calling out our customer service. Taking the time to understand your situation and make things easy for you is incredibly important to us, and it means a lot to know that came through.
Thanks for being part of our community - we’re grateful to have you and look forward to supporting you for a long time to come. Cheers!
fast response!
I ordered the wrong thing and they graciously gave me a credit to order the right thing.
17 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you for sharing this!
We’re so glad we could help make things right for you. Ordering mishaps happen, and we’re always happy to step in and make it easy. We really appreciate you and your support!
After I gave my review on 12/9…
After I gave my review on 12/9 regarding a untimely order, Paleo Valley customer service responded and refunded my account.
16 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for the update and for taking the time to share this. We truly appreciate your patience, and we’re glad our team was able to step in and make things right for you. Your feedback means a lot to us, and we’re grateful for the opportunity to support you. Please don’t hesitate to reach out if there’s ever anything else we can help with.
Excellent products and customer support!
Their customer service and support is impressive! Their products are top quality. Very helpful and quick in resolving questions, concerns and refunds too.
15 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for this -it genuinely means a lot to our team. We work hard to show up for our customers, so hearing that you felt supported and taken care of truly makes our day. We’re also so glad you’re enjoying the quality of our products. If you ever need anything at all, please don’t hesitate to reach out - we’re always happy to help. 💛
Im very IMPRESSED..
Im very IMPRESSED..
Never knew Bone Broth good taste SO GOOD ( salted caramel) great for smoothy. Also the size of the bag was very surprising too they are large so I feel I got my money's worth . always been a fan of bone broth but now I can use it in MUCH MORE meals and drinks.
Thank you for thinking out of the box.
16 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this. We love hearing how impressed you are and we’re thrilled that the Salted Caramel Bone Broth has been such a hit for you. It’s great to know you’re enjoying both the taste and the versatility, especially being able to use it in smoothies, meals, and drinks.
We’re also glad the bag size exceeded your expectations and felt like a great value. That feedback means a lot to our team.
Thank you for your kind words and for being part of the Paleovalley community. If you ever need anything, we’re always happy to help.
Anxious to taste the beef sticks!
Paleo Valley quickly responded to my question as to why I had not yet received my order. When I received the tracking number, I realized the delay was with USPS. It has been 10 days and I have no estimated date of delivery; only that my order has been in Indianapolis for the last three days… And is delayed. My gifts will not reach their destination in time. Merry Christmas.
Edited: thank you Paleo Valley for your response. I finally received my order at 4 PM 12 days after my order, no fault of yours… It was USPS that caused many delays. One received, I immediately finished packing my gifts and took them to UPS Monday at 4:30 PM; they are being delivered to the East Coast today, two days later. They will make the Christmas tree after all. Anxiously awaiting tasting the beef sticks, as well as other items from your company in the future. Thank you for your concern and follow up.
12 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for reaching out and for sharing your experience with us. We completely understand how frustrating this is, especially with the order being intended as gifts and the timing around Christmas. That disappointment is very real, and we’re truly sorry for the stress this has caused.
We’re glad our team was able to quickly look into things and provide the tracking details, but we know that does not take away the frustration of seeing your package delayed with USPS and sitting in one location without updates. Unfortunately, once a package is in the carrier’s hands, delays like this can happen, particularly during the holiday season, even though we know that does not make it any easier.
If the shipment does not arrive or if it ends up being significantly delayed beyond what is reasonable, please reach back out to our support team. We are more than happy to review next steps with you and make sure you are taken care of.
We truly appreciate your patience and your interest in trying our beef sticks, and we hope once they arrive, they are well worth the wait. Wishing you and your loved ones a Merry Christmas despite the shipping hiccup.
I am a new customer as of 3 weeks…
I am a new customer as of 3 weeks ago... ive already received 3 orders woth 2 more coming. I have very bad acid reflux issues.... Paleo Valley Meat sticks do NOT trigger my acid reflux at all!! Eating these when I've been hungry and feeling emotionally Hangry or off - thr paleo Valley meat sticks mame me feel more fulfilled and generally well. I also dig the pro-biotic aspect. My favorite is the original beef, buffalo chicken, jalapeño beef and garlic summer sausage. I did like the Teriyaki but the flavor i felt needed to be turned up in the teriyaki. Same with the garlic summer sausage.
Will be a customer for a loooooong time.
21 novembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for taking the time to share such a thoughtful review, and welcome to Paleovalley. We’re truly grateful you found us and that our meat sticks have become such a reliable option for you so quickly.
It means a lot to hear how they fit into your day and help you feel more satisfied when you’re hungry or running low on energy. We also really appreciate you calling out your favorite flavors and sharing honest feedback on the teriyaki and garlic summer sausage. That kind of input is incredibly helpful and something we do pass along to our product team.
We’re honored to have earned your trust and support, and we’re so glad to hear you plan to stick with us for the long haul. If you ever have questions, feedback, or need anything at all, our team is always here for you.
Great products, horrible customer service
Great products, horrible customer service, horrible shipping department. My order was charged 1.5 weeks ago and I have sent several emails checking on the status- all of which have gone unanswered and the product still hasn’t shipped. I wish I could say this was the first time this has happened, but I consistently get no replies. I completely understand that shipping and replying times could be delayed with the holiday, but I feel this is past that. One of my emails should have gotten a reply by now. And like I said, this is pretty typical anyway.
11 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you for taking the time to share this, and I’m truly sorry for the frustration this has caused. You’re absolutely right to expect a response, especially after multiple follow ups, and we’re very sorry that we missed the mark here.
While delays can happen around the holidays, that doesn’t excuse unanswered messages or the feeling of being ignored. That’s not the experience we want for any customer, and we take this feedback seriously.
We’d really appreciate the opportunity to look into your order and communication history and help make this right. Please respond directly to the Trustpilot contact request with your order details so our team can follow up as quickly as possible.
Thank you again for your honesty. We value this feedback and are committed to improving.
Didn't subscribe and found it very…
Didn't subscribe and found it very difficult to contact anyone to cancel. Didn't like the product.
Don't know where they're located.
Fremont address is a distribution warehouse! Where do the meat sticks really come from? Who knows? Avoid this company. Feels like a scam to me. The reviews seem really fake except for the complaints. My meat sticks order did seem old...not fresh.
10 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
It was a pleasure speaking with you on the phone today. I truly appreciate you taking the time to connect, and I want to sincerely apologize for the experience you had. This is not the norm for us, and I completely understand how frustrating it must have felt.
I am very glad we were able to work together to find a solution that felt right to you. Your feedback matters to us, and I hope our conversation helped provide more clarity about our products, our locations, and our processes.
If you ever need anything in the future, please feel free to reach out. We’re always here to help.
Thank you again for your time, and I hope the rest of your day goes smoothly.
Bone Broth Protein Powder
Wonderful products, outstanding customer service. I take vanilla bone broth protein powder daily in my morning coffee along with a little half and half. No need for sugar or sugar substitute. Tastes amazing and I know I’m getting the health benefits from the bone broth.
11 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this. It makes my day to hear how much you’re enjoying the vanilla Bone Broth Protein Powder in your morning coffee. It sounds like the perfect way to start the day, and I’m so glad it gives you both the taste you love and the benefits you’re looking for.
We’re grateful to have you as part of our Paleovalley family, and we appreciate you taking the time to leave such a kind review. If you ever need anything at all, we are always happy to help.
Expired product
We had a product issue that was promptly rectified by their customer service team.
10 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you for taking the time to share your experience. I am truly sorry for the disappointment and I understand how frustrating it must have been to receive a product that did not meet your expectations.
We do stand behind our products and we offer a 60 day guarantee on every purchase. Since we are not able to confirm how the product was stored once it arrived to you, it can limit what we are able to do outside of that window. That said, we never want you to feel unheard.
If you would not mind replying to the Trustpilot request with the name and email on your account, I will be happy to personally review this for you and see what we can do to help. Once I have that information, I will check into this right away.
Thank you again for bringing this to our attention. I hope we can make this right for you.
Wonderful product
Wonderful product. The meat sticks are amazing. Their customer service is very professional yet personable.
8 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for this kind review. It means a lot to hear how much you’re enjoying the meat sticks and that our customer service team has been able to support you in a way that feels both professional and personal. That is exactly the experience we want for every customer.
We appreciate you taking the time to share your feedback, and we’re always here if you ever need anything.
The beef sticks are awesome
The beef sticks are awesome! I had a minor issue and it was resolved immediately. Wonderful company!
8 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for your review. I am really glad to hear how much you love the beef sticks, and I am happy we were able to take care of that minor issue for you right away. We always want things to feel easy on your end.
We appreciate you and are grateful to have you as part of the Paleovalley family. If you ever need anything, I am always here to help.
I’ve purchased a variety of products…
I’ve purchased a variety of products and have been pleased with all of them. My favorite are the beef sticks!!! So fantastic!! I like the protein powder and take the freeze dried Organ complex and Fish Roe. I’m getting some “good for me” stuff there! Thank you
8 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this. It is wonderful to hear how much you are enjoying everything you have tried. I love that the beef sticks are your favorite, and I am glad the protein powder, Organ Complex, and Fish Roe have been a great addition to your routine too. That really is some powerful “good for me” stuff.
We are grateful to have you as part of the Paleovalley family. If you ever need anything or want help exploring other products, I am always here to support you.
Paleo valley is a quality company with…
Paleo valley is a quality company with great products. I recently interacted with a customer service representative and was reminded of how I feel valued as a customer.
25 novembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for taking the time to share this. It means a lot to hear that you enjoy our products and that your recent interaction with our team left you feeling valued. That is exactly how we want every customer to feel.
We are grateful to have you as part of the Paleovalley family. If you ever need anything at all, I am always here to help.
Great company with great products and…
Great company with great products and wonderful customer service! Very responsive any time I've contacted them. The subscribe and save is very easy and user-friendly to use/change.
7 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for your kind words. It makes me really happy to hear that you enjoy the products and that our customer service team has always been responsive when you reached out. I am also glad to know the Subscribe and Save setup has been easy and flexible for you.
We appreciate you and are grateful to have you as part of the Paleovalley family. If you ever need anything, I am always here to help.
Great product
Great product! Especially thr collagen. Great customer service too. Helped me with z problem even though it wasn't their fault.
29 novembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for sharing this. I am really glad to hear how much you are loving the collagen, and it means a lot to know our team was able to help you get things sorted out even though the issue was not on our end. We always want you to feel taken care of.
We appreciate you and are grateful to have you as part of the Paleovalley family. If you ever need anything at all, I am always here to help.
Great products
Efficient, helpful and friendly team who go out of their way to assist you.
Products are superb and our family can’t get enough especially of the beef sticks .
5 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for this lovely review. It makes me really happy to hear how helpful and friendly our team has been when you needed support. We always want things to feel easy and welcoming on your end.
I am also glad your family is enjoying the products, especially the beef sticks. That means a lot to us.
We are grateful to have you as part of the Paleovalley family. If you ever need anything at all, I am always here to help.
We just got the order and had to try…
We just got the order and had to try the venison sticks....delicious, a little spicy for us oldies, but delicious. We make venison jerky & your flavor is just as good. We plan on gifting some for Christmas. Thank you for fixing my mixed up order.....immediately, great friendly service. Definitely going to be repeat customer.
Kevin & Sheila
4 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi Kevin and Sheila, thank you so much for sharing this. We’re really glad to hear you enjoyed the venison sticks, even with a little kick, and it means a lot that you’ll be gifting them for Christmas.
We’re also happy we could fix the mix-up right away for you. Our team works hard to make things easy, and it’s great to hear that came through.
Thanks again for the kind words and for choosing Paleovalley. We’re excited to have you as repeat customers!
Ordered 5 types of meat sticks they…
Ordered 5 types of meat sticks they were horrible.
You know the smell of canned cheap dog food, that's what they all taste like.and so much pepper that it's not appealing.paid almost 100 dollars and unable to eat them ,buyer beware
27 novembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there, thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with our meat sticks wasn’t what you were hoping for. That’s never the outcome we want.
We weren’t able to locate any messages from you in our system under your name, but we’d really like the chance to look into this and make it right. When you have a moment, please reach out to us at support@paleovalley.com
with your order details so we can help you as quickly as possible.
We truly stand behind the quality of our products and want every customer to feel good about their purchase. We’re here to help and appreciate the opportunity to sort this out for you.
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