I had a subscription for meat sticks for about a year and was happy with them until recently. My auto ship arrived around every six weeks and I only had a few sticks left when the new ones arrived so... Voir plus
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Lisez les avis des autres
I had a problem with one of my orders, and the matter was resolved in no time flat! My customer service rep was kind and courteous, and offered me several suggestions in order to resolve my issue. Pal... Voir plus
I’m a big fan of PaleoValley’s protein powders. My morning shakes keep me fuller a lot longer than my previous protein powder I was using; which I have since dropped using. Love the superfood bars a... Voir plus
I currently have the meat sticks, original, jalapeño, and summer sausage and the coffee w caffeine! I love them both. I've dealt with customer service regarding other products I'm interested in etc. a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Paleovalley, our mission is simple: create the most nutrient dense, clean ingredient products on the market and stand behind every single one of them. We believe that real food should be the foundation of a healthy life, and everything we make reflects that commitment. From sourcing to formulation to packaging, we never cut corners because your health is worth more than that. Our product lineup is crafted for people who refuse to compromise on quality. Our fan favorite 100% Grass Fed Beef Sticks come in a variety of bold flavors including Original, Teriyaki, and Jalapeno, and are made with no problematic ingredients, just real food you can feel good about. Our Bone Broth Protein Powder delivers a clean, delicious source of protein that blends beautifully into coffee, smoothies, or cold water. Our Superfood Bars, supplements, and full product collection are all formulated with the same uncompromising standard: the highest quality ingredients available, period. We also believe that outstanding customer service is not a bonus, it is a baseline. Every customer is backed by our 60 day money back guarantee, and our support team is committed to fast, fair, and genuinely kind resolutions every time. Whether you have a question about a product, need to adjust your subscription, or want to start a return or refund, we make the process simple, prompt, and stress free. We show up for our customers after the sale because that is when it matters most. Our subscription program is designed to put you in complete control. We send advance notice before every order so you are never caught off guard, and if something slips through unexpectedly, we will always make it right. Flexibility, transparency, and trust are at the core of how we operate. Paleovalley is more than a supplement company. We are a community of people who believe that nourishing your body with real, high quality food is one of the most powerful things you can do for your health and your family. Thousands of loyal customers across the country trust us not just for our products, but for the experience of being truly taken care of. If you are looking for a company that delivers on both quality and customer care, give Paleovalley a try. We back everything we sell with our guarantee, and we think once you experience the difference, you will never look back.
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4,3
Excellent
706 avis
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A répondu à 95 % de ses avis négatifs
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These are the best-tasting meat sticks, BUT...
These are the best-tasting meat sticks out there, hands down. Only 3 stars because we got a bad batch...I connected with customer service, and they gave me a credit for the order and apologized, but didn't see too concerned. WARNING: if you get a package where the shrink-wrapped plastic is bubbled up like a balloon, DO NOT EAT them. When I first mentioned this to customer service, they said it should be fine, and if it tasted bad or smelled off, just toss them. I didn't think much of it, but the next stick I took from the same package that was ballooned up "exploded" when I opened it, and inside was putrid, rotting meat covered in sludgy-looking mold. I went through the rest of the package and saw multiple more that had gone bad, ready to "explode" just like it I reconnected with customer service again, and they said they would make sure upper management knew about it, and apologized again, but to me, anyway, they didn't seem concerned.
I hope this was an exception to the norm here, and I still have my recurring order in place but beware!!
6 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this feedback. We’re really glad to hear how much you enjoy the taste of our meat sticks, and we’re truly sorry for the experience you described.
This isn’t something we commonly see, we take every report seriously and share it with our quality and production teams so it can be reviewed and learned from. Product safety is very important to us, and feedback like yours helps us continue to improve.
We’re glad our customer support team was able to assist you, and we appreciate you reaching back out to make us aware of what you found. Thank you as well for continuing to trust us and keeping your recurring order in place.
If you ever have questions or need additional support, please know our team is always here to help. We truly appreciate you being part of the Paleovalley community.
I love the products I have the greens…
I love the products I have the greens and the proteins they are not to sweet and they don't mess with my stomach like most proteins do
20 janvier 2026
Avis spontané
Réponse de paleovalley.com
We're so glad to hear the greens and proteins are working out for you! It really makes our day to hear this, and we truly appreciate you taking the time to leave us a review.
Great quality and customer service!
I love everything I have tried from Palley Valley! I have multiple subscriptions. In particular, I love their protien powders. I ordered them in all the flavors. I love the chocolate as a hot chocolate treat and my grandkids do too! The caramel and vanilla are great in coffee, the plain in smoothies and the savory is a great hot beverage on a cold day. I also love their Golden Milk, tallow, beef sticks (all flavors!) and their Neuroeffect complex. The quality is superior to anything else I've found! Their customer service is fantastic! I also love that they periodically will provide a free full size product with your purchase. I highly recommend this company!
14 janvier 2026
Avis spontané
Réponse de paleovalley.com
Wow, we’re so thrilled to hear this! It sounds like you’ve really explored everything we offer, and we love that you and your grandkids are enjoying the chocolate hot chocolate treat. 😊 We’re so glad the flavors, Golden Milk, Tallow, Beef Sticks, and NeuroEffect Complex are hitting the mark, and your kind words about our quality and customer service truly mean a lot.
Thank you so much for taking the time to share your experience and for recommending us-it really makes our day!
Healthy snacks for health and longevity conscious people
The product is amazing but when I had a question I received a prompt and kind response. We will buy more, and try their other products too. Thank you Paleovalley.
16 janvier 2026
Avis spontané
Réponse de paleovalley.com
So glad you’re loving your orders with us! We’re happy we could help with your question, and we can’t wait for you to try more of our products. Thanks so much for your support!
I have ordered their Bone Broth Protein…
I have ordered their Bone Broth Protein powders, beef sticks (jalapeno) and vitamin C more than once. I've also ordered their Whey Protein powder. All of the food product flavors that I tried tasted great and I like that I can also buy Unflavored in the Protein powder. I really like their products and the customer service is excellent.
14 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this. We truly appreciate your support and are so happy to hear you’ve been enjoying the Bone Broth Protein, beef sticks, vitamin C, and Whey Protein. It’s great to know the flavors have been a hit and that the unflavored option has been helpful for you as well.
We’re especially grateful for your kind words about our customer service. That really means a lot to our team, and we love being able to support customers who care about what they’re putting in their bodies.
Thanks again for being part of the Paleovalley community. Please don’t hesitate to reach out if you ever need anything at all.
I had a question on an offer that I had…
I had a question on an offer that I had seen on social media. I emailed their customer service support team. Their response was quick and efficient and helped me with a link to their website and not on social media. I love the Bone Broth Protein and the choices of flavors are great. Highly recommend this company for health supplements.
12 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this. We really appreciate you reaching out and we are glad our support team was able to help quickly and point you in the right direction. It means a lot to hear that you are loving the Bone Broth Protein and the variety of flavors. Thanks again for the recommendation and for being part of the Paleovalley community.
DO NOT BUY THESE PRODUCTS!
DO NOT BUY THESE PRODUCTS!
THEY TASTE AWFUL! THEY LIE! CLAIMED 10G OF PROTEIN IN THE STICKS, THEN SAID IT WAS 6G. THE SNACK BARS TASTE HORRIBLE! CLAIM NO SUGAR, & HAVE SUGAR! ALL FOOD TASTE TERRIBLE! DON'T WASTE UR $$
ASKED FOR A REFUND, NO RESPONSE! TOTAL RIP-OFF! REPORTING TO STATE ATTORNEY GENERAL'S OFFICE FOR FRAUD!
14 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi Jacqueline,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that our products weren’t a good fit for you and that this experience was frustrating.
We do want to clarify and provide reassurance that your requests were fully taken care of. Your subscription was canceled as soon as you reached out, and all food items from your order were completely refunded, including the beef sticks, snack bars, and electrolytes. The refunds were processed on December 30, 2025, and any remaining delay in seeing the funds would be based on your bank’s processing time.
We also want to address a couple of product details for clarity. Our beef sticks contain 6g of protein per serving, which is listed on our packaging and website. Our snack bars do not contain added sugar, though they do include naturally occurring sugars from whole food ingredients, which is always disclosed in our ingredient list.
We understand that taste is very personal, and while many customers love our products, we respect that they may not be right for everyone. That’s exactly why we were happy to honor a full refund.
If there’s anything further we can help clarify, our support team is always here and happy to assist.
Wishing you all the best,
Paleovalley Customer Support
Good for some, not good for everybody
I ordered the product because overall you have good reviews and I've learned all products aren't for all people. Unfortunately this one wasn't for me. I really didn't like the taste of the Golden Milk and it didn't digest in my stomach well. Customer service is very good and responded promptly. Oh yeah, shipping really fast.
7 janvier 2026
Avis spontané
Réponse de paleovalley.com
Hi there,
Thank you so much for taking the time to share such thoughtful feedback. We really appreciate your openness and understanding that not every product is the right fit for every person.
While we’re sorry to hear that the Golden Milk didn’t agree with you, we’re glad to know our customer service team was helpful and that your order arrived quickly. That means a lot to us.
We truly value you giving us a try and sharing your experience honestly. Wishing you all the best moving forward, and thank you again for your kind words about our support team.
Warmly,
Paleovalley Customer Support
I love the products
I love the products. I’ve tried the beef sticks, bone broth protein and the Superfood Golden Milk. The customer service is excellent. I’ve contacted them twice and they were prompt and efficient. I highly recommend this company.
9 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you for the kind words and for being part of the Paleovalley community. It means a lot to hear that you are enjoying the beef sticks, bone broth protein, and Superfood Golden Milk, and that our team was able to support you quickly when you reached out.
100% great American co. offering great products & service
My wife and I not only are 100% supporters of PV through multiple subscriptions to their EXCELLENT products -- the meat sticks might change your life -- but we also have introduced numbers of friends and to date everyone remains impressed. An American company supporting American farmers: PV and their partners are doing things right! We suggest that for the few dollars more (not many more, esp. when you subscribe) it's worth giving them a try to see for yourself. God bless the USA and PV ... and you n yours, too!
10 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for this incredibly thoughtful review. We are truly grateful for your support, your recommendations to friends, and your belief in what we are building. Supporting American farmers and delivering great products means everything to us.
Great Support, Great Quality
I’ve had a couple of interactions with PaleoValley’s support team, and both times they were incredibly responsive and accommodating. On top of that, the quality of their products is outstanding.
8 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you for the review. We appreciate your support and are happy to hear you had a great experience with both our team and our products.
Great product and easy customer…
Great product and easy customer service. That's rare in a shipping only company.
29 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you for taking the time to share this. It means a lot to hear that both the product and our customer service stood out.
A that values quality and customers...
I have ordered the meat sticks quite a few times and really enjoy many of the flavors. (It takes a bit of trial and error to figure out your favorites.) The packaging to open the sticks can be frustrating, as some are easier to pull apart than others. That being said, the reason that I'm leaving 5 stars instead of 4 is the fantastic customer service. Quick to respond, this company wants your business and treats customers with care; it's a quality I truly appreciate.
1 janvier 2026
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this thoughtful review. We really appreciate you sticking with us while you find your favorite flavors, and you are absolutely right, it can take a little trial and error.
We also hear you on the packaging. Your feedback is genuinely helpful and something we continue to keep in mind as we look for ways to improve the overall experience.
Most of all, thank you for your kind words about our customer service. Taking care of our customers and standing behind the quality of what we offer truly matters to us, so it means a lot to know that came through for you. We’re grateful for your support and so happy to have you as part of the Paleovalley community.
Excellent Beef Sticks! Yum
We ordered their beef sticks through a deal that made each stick $1.20! That price was hard to pass up in order to try 6 beef flavors. These flavors are delicious!
The packaging doesn’t rip cleanly so sometimes the top rips off before exposing enough of the stick. This has not been an issue because I’m home & have access to scissors but it could be a problem on the go!
I will be reordering as we love every flavor of these fermented grass-fed beef sticks! Excellent quality & taste! I am trying their chocolate bone broth next. I hope to be a long term customer! Thanks for a great, clean product!
29 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for the thoughtful and detailed review. We’re thrilled to hear you enjoyed all six beef stick flavors and that the quality and taste really stood out to you.
We also appreciate you calling out the packaging feedback. That kind of insight is genuinely helpful for us as we continue to improve the experience, especially for on the go snacking.
We’re so glad you found Paleovalley and that you’re planning to try the chocolate bone broth next. Thank you for supporting clean, thoughtfully made products. We truly appreciate you and hope to be part of your routine for a long time to come.
Great Customer Oriented Company
Great and more than fair CSR concern that I had about the chocolate coating on fiber bars coming off on hands while eating these bars.
22 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for your kind words and for sharing your experience. We’re really glad we were able to address your concern and make things right for you.
We truly appreciate you bringing the issue to our attention. Feedback like this helps us continue improving our products and ensures we’re delivering the best possible experience. Thanks again for your support and for being part of the Paleovalley community.
Please keep doing what you're doing
The whole process of viewing your products, ordering and receiving delivery was smooth and easy. So far, the products I got have met my expectations,
24 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for taking the time to share this. We’re really glad to hear that your experience from browsing to delivery was smooth and easy, and that the products you received have met your expectations so far.
We truly appreciate your support and kind words, and we’ll absolutely keep doing what we can to deliver a great experience. Thanks again for being part of our community.
Greedy All your commercials had said 36 sticks…
All your commercials had said 36 sticks for $36.00....then you blatently raised it to 30 sticks for $36.00...cheating people is not a good idea...makes for bad repeat business...I ordered from your company but after you trying to cheat people, I doubt you'll stay in business...these are pencil thin anyway so why cheat people just to keep a stick or two...not a good way to run a business at all...shame on you...
22 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there, thank you for taking the time to share your feedback. I am really sorry for the frustration this caused.
I want to clarify what happened because there was no intention to mislead or cheat customers. During a recent promotion, the offer changed from 36 sticks to 30 sticks at the same price due to increased ingredient and production costs. That update was reflected on our website at the time of purchase, but we understand how disappointing it can feel when an offer changes, especially if you had seen earlier messaging.
We absolutely value repeat business and trust, and we take concerns like this seriously. If you feel your order did not match what you expected or what was advertised when you placed it, our customer support team would genuinely like the chance to make it right for you.
Please reach out to us directly through our support page with your order details so we can review this and help. We appreciate you giving us the opportunity to respond and improve.
Warmly,
The Paleovalley Team
Never order from them
Never order from them. They ripped me off. I ordered one time from them on the sale. Then they sent me an auto order that I did not order for 2x the price. They do not answer their phone or their email.
Never again.
18 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there, I’m really sorry to hear how frustrating this experience has been. I understand why seeing an unexpected charge and feeling unable to reach someone would be incredibly upsetting.
We absolutely want to review this with you and make sure everything is corrected. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will look into this right away and help resolve it as quickly as possible.
Thank you for bringing this to our attention. We’re here to help and want to make this right.
So far, NOT a good start! :(
Only just ordered and already a problem. NO number to reach anyone. NO way of contacting company through the website, 'contact us' DOES NOT respond.
I looked at my banking, I'm being charged the same amount from 2 different acounts!?!?!?! So far, NOT so good!!!!!!
19 décembre 2025
Avis spontané
Réponse de paleovalley.com
Hi there, I’m really sorry this has been your experience so far. I completely understand how frustrating it is to place an order and immediately feel stuck, especially when you’re seeing unexpected charges.
We definitely want to look into this for you as quickly as possible and get it resolved. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will jump on this right away and make sure everything is sorted.
Thank you for flagging this and for your patience. We’re here to help and will take care of this for you as soon as we hear back.
So impressive
So impressive! I've been ordering from them for awhile and absolutely love the high quality of the products. I listened to a podcast with the owner too and she was super impressive. Upon my last order, we had a package get lost in the mail and their customer service was amazing in helping us figure it out. They were friendly, responded quickly, and got it fixed. Thank you!
16 décembre 2025
Avis spontané
Réponse de paleovalley.com
Thank you so much for this thoughtful review. It truly means a lot to us. 💛
We’re incredibly grateful that you’ve been a longtime customer and that you appreciate the care and quality that go into our products. Hearing that the podcast resonated with you makes it even more special.
We’re sorry you had to deal with a lost package, but we’re so glad our team was able to step in, support you, and make things right. Knowing you felt genuinely cared for is exactly what we hope for in moments like that.
Thank you again for your trust, kindness, and support -we’re so thankful to have you as part of our community.
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