Pay Smart Home Avis 

Customer service excellent very helpful and really happy with my purchase

Ordered a gaming screen in time for xmas smoothe delivery service! Unfortunately the screen began to malfunction in January- I got in touch with customer service, via email, who where amazing. After trying to source a replacement unfortunately the same screen could not be sourced however the team at Pay Smart offered an alternative (i did pay an additional £27.99 to recieve the same size screen but a far better model) collection of the old screen was organised by Pay Smart with no charge as well as the smooth order of the new screen. The best customer service experience I have had by miles! Brilliant team keep up the work i will have a very happy 12 year old again 😀

Excellent Service
Very Happy with everything

Customer service was shocking I work 5 days a week when I tried to say a time they wouldn’t allow it so had to cancel 2 deliveries with them also the delivery me were shocking they said we can’t get the sofa on they said we can leave it outside bearing in mind the weather was absolutely shocking that day rain all day I said you can take it back as I’m not accepting a wet sofa they quickly changed their mind and started to open up the boxes with the sofa in and managed very easily to get it into my home and lastly when I got home from work there was loads of big boxes just left in my garden blocking the front door absolutely disgusting I’ve got photos to prove this as well

Very fast in response to my order and very fast delivery

I can’t thank Grace enough who has guided me through the process for returning my sofa
Communication was all WhatsApp however she has made me feel comfortable and did not judge me for my mental health issues i made her aware of . She listened and has kept me informed every step of the way . Grace has exceptional customer service and listening skills , it was a privilege and pleasure to communicate with her when I was at my most vulnerable. Thank you Grace

Very helpful, quite an easy process and easy to understand

My sofa arrived and I was not happy with the quality of it. However, I relayed my concerns to the company and eventually spoke to Melissa who has dealt with my complaint with great professional and courtesy.

Brilliant communication via day 1 up until delivery
Everything spelt out and once I got delivery date on the 5th week , I had comms with assemblers who came at 7am and set up the sofa and took all packaging

Highly recommend. I put my order in just before Christmas. It came the first week in January. Easy to clean, the fabric is super soft and so comfortable to sit on. If I ever need anything again, I'd definitely be coming back.

Very quick and easy process, kept informed about my order. Delivery was on time and drivers very polite and professional.

Great service and response to any questions asked.
TV arrived quickly and good quality.
Would use Pay Smart Home again for other products.

It was abit rocky at first , but once I was approved it went great, very smooth, the lads came with my fridge freezer, and they were very friendly , yes very pleased

Excellent service delivery faster than we thought sofa is excellent highly recommended

Fast delivery, excellent communication and there when you need help as soon as you need it

Came in 3 days perfect condition lovely staff and awesome washing machine

Grace was very helpful as the instructions from
Snap finance were not very clear at all, but Grace helped me through it successfully and managed to place an order.

Bought a corner sofa and it said 4 to 8 weeks but got a phone call after 10 days to say they could deliver.
Amazing service, Amazing sofa, amazing company thank you!!

Ordered a gas lift ottoman bed purchasing was very easy and simple to do.
They were delivered in a reasonable quick time.
And everything about the bed was perfect great condition nothing missing and super easy to put together and the mattress was so comfy

Fabulous people, quick delivery of items and really nice furniture, would highly recommend