The process was very quick and easy, my new sofa is absolutely stunning! Customer service are great and very helpful and the delivery men were also very polite! Don’t think I will go anywhere else for... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Grace was fantastic when ordering the sofa, nothing was too much trouble. Delivery wasn't available to my address, but that was sorted after a few minutes, and we requested delivery after the 11th Se... Voir plus
L'entreprise a répondu
Pay smart are a great company u order they pay fast excellent service if u have money left over to spend they give u virtual card
L'entreprise a répondu
My furniture arrived a lot quicker than expected. The whole process from start to finish was quick and easy and pay smart kept me updated every step of the way. The delivery men were very friendly and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
From the trusted team at Pay Smart Carpets, we make furnishing your home simple and affordable. From sofas and beds to home essentials, shop today and enjoy flexible payment options to spread the cost effortlessly.
Coordonnées de contact
4,7
Excellent
184 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Pay Smart Home
Thank you for your review, we hope to see you again soon.
Pay Smart Home
Had a few problems with delivery but…
Had a few problems with delivery but pay smart staff were outstanding with sorting it all out for me . Would definitely recommend them 100% .
27 août 2025
Réponse de Pay Smart Home
Thank you for your review. We apologise for any inconvenience with your delivery and we are reassured that our team were able to help you resolve this. Thank you for being a valued customer.
Réponse de Pay Smart Home
Thank you for your kind words and 5-star rating Kerry.
Pay Smart Home
Brilliant company to deal with.
Brilliant company to deal with.. fast delivery and fast communication if a problem occurs! My problem was dealt with within 24 hours!
22 août 2025
Réponse de Pay Smart Home
Hello Carlene,
We are pleased to hear that our team were able to assist you when you reached out for support with your order. Thank you for taking the time to leave a 5-star review of your experience.
As always, if there's anything else we can help you with, please feel free to reach out, any time.
Pay Smart Home
Easy purchase
Easy purchase. Was unsure anxiously awaiting the delivery thinking its not going to come and look like it does in the picture but it did. I love it. Its well made comfortable and the material is gorgeous the delivery drivers where very helpful took all the packaging off for us and assembled it all together where we wanted it. And i am I love with it my family of 6 can now all cuddle ip on one sofa together for movie nights anf my living room jsut feels more homely and cosy
5 septembre 2025
Avis spontané
Réponse de Pay Smart Home
Hi Katie,
Your review really made us smile. We know how important it is to feel confident when choosing such an important piece of furniture.
We really appreciate that you've placed your trust in Pay Smart Home, and that the product and service exceeded your initial expectations.
We will also pass on your lovely feedback to our supplier, about the excellent service provided by their delivery team.
Here's to many years of cosy family movie nights, and plenty of comfy cuddles.
Thank you 💙
Pay Smart Home
I’ve just received my sofa and I love…
I’ve just received my sofa and I love it, best sofa I’ve ever had it’s unreal 🔥 can I also say the delivery drivers are so polite, helpful they done it all and even though it was a struggle to get in through front door they still tried and ended up going through entry and through back door and they got it in, put it together and left with no stress involved,,, 5* experience easy
5 septembre 2025
Avis spontané
Réponse de Pay Smart Home
Hi Janine,
There's a reason why the Imogen is one of our best sellers and we think you just described it perfectly... "Unreal! 🔥"
Thank you so much for taking the time to leave a review. We will be sure to pass on your comments to our delivery partner and their team too. I am sure that they will really appreciate the feedback.
Thank you for placing your trust in Pay Smart Home 💙
We look forward to seeing you again soon.
Customer Support
Pay Smart Home
My experience of ordering with Pay…
My experience of ordering with Pay Smart Home was excellent. I ordered the Imogen U-Shaped sofa, which arrived in just over three weeks – a fantastic turnaround time. I received a call on Sunday from the delivery company confirming that delivery would be on Wednesday. On the day itself, the delivery team contacted me early to provide a four-hour time slot and then again about 30 minutes before arriving, which I really appreciated.
When they arrived, the delivery team seemed a little surprised that my property was a flat, even though it was clearly detailed as “Flat X.” They mentioned there would be a £20 charge to carry the sofa upstairs. However, they went ahead and brought the sofa into my property without again requesting the payment of £20 once the sofa was in my property. I’m only highlight this for Pay Smart Home awareness. The delivery team arrived in an unbranded van, otherwise I would have raised this with the delivery company specifically.
Overall, I’m happy with the sofa. The sofa is absolutely stunning and high-quality. Despite the confusion at delivery, I would definitely recommend using Pay Smart Home due to how easy it was to order and the quality of the sofa which I believe warrants a 5-star review.
27 août 2025
Avis spontané
Réponse de Pay Smart Home
Hello Daniel,
Thank you so much for your detailed review and for sharing your experience of ordering with us. We are really happy to hear you describe your new Imogen U-Shaped Sofa as stunning, and that you are pleased at the swift delivery turnaround.
We are, however, disappointed to read your feedback regarding the delivery team and the mention of an additional charge. To confirm, we offer free delivery on all sofas (unless out-of-area), and for your order, you should not have been requested to pay anything additional on the door. We will be urgently addressing this directly with our third-party delivery partner to ensure this is not repeated in future. Please do accept our most-sincere apologies for this part of your experience.
We truly appreciate you bringing this to our attention and for still awarding us 5 stars despite this hiccup. Thank you once again for your recommendation, and we hope you enjoy your new sofa for many years to come.
Pay Smart Home
Recent order
I ordered a television which arrived really quickly and cannot fault this company or the service.
The team answered all my questions which I had and I was so impressed I have ordered a dining-room table and chairs and will be ordering again soon.
Thank you
20 août 2025
Avis spontané
Réponse de Pay Smart Home
We hope you love your new TV Dianne.
Many thanks for taking the time to rate our service, and for your kind words. They are much appreciated.
Take care
Pay Smart Home
Amazing help recieved from sean at…
Amazing help recieved from sean at customer services today, new product dispatched on the same day. Very polite and prompt, definitely a place I'd recommend.
18 août 2025
Avis spontané
Réponse de Pay Smart Home
Hi Carlene,
We're pleased that our team were able to help you resolve your enquiry swiftly. I will pass on your feedback to Sean.
Thank you for the 5-star rating. We hope to see you again very soon.
Pay Smart Home
Réponse de Pay Smart Home
Thank you for your kind words and your 5 stars. We look forward to seeing you again soon.
Great experience website easy to look…
Great experience website easy to look through ordered my reclining 3 seater and 2 seater on the 2nd August arrived today 8th fastest delivery ive ever known for a new sofa delivery drivers are very professional arrived when they said had to open boxes outside but took extra precaution not to damage anything highly recommend this company will definitely be using again in the near future
8 août 2025
Avis spontané
Réponse de Pay Smart Home
Hi Ben,
Thank you, we really appreciate your kind words. We hope you love your new sofas.
Pay Smart Home
Lovely lady, helpful and friendly.
The lady, Michelle, who saw through the process of my problem was amazing from start to finish. Great communication, helpful, friendly and an around fasting lady. Nothing negative to say, positive from start to finish and this took a few months having to have others involved to fix my problem.
5 août 2025
Avis spontané
Réponse de Pay Smart Home
Hi Rachel,
We're pleased to see that our colleague Michelle was able to assist you with your enquiry. I'm sure that she will be delighted to see your feedback. Thank you for taking the time to rate our service 5 stars!
Pay Smart Home
Great customer service
My query was dealt with very fast and efficiently
Michelle was friendly polite and very knowledgeable
5 août 2025
Avis spontané
Réponse de Pay Smart Home
Hi Tracey,
We're so pleased to see your feedback and will ensure that it is passed on to Michelle.
Thank you for taking the time to leave a review. We hope to see you again soon.
Pay Smart Home
Réponse de Pay Smart Home
We're really pleased to hear this. Thank you Stephen, we hope you enjoy your new cooker. Thank you for leaving a great review.
Pay Smart Home
Quality goods at affordable prices
Quality goods quick delivery and brilliant service
23 juillet 2025
Réponse de Pay Smart Home
Hi Judith,
Thank you so much for the glowing review, we really appreciate it.
Pay Smart Home
Ordered a washing machine no hassle…
Ordered a washing machine no hassle delivered the following week and when I messaged the company they promptly replied
27 juin 2025
Réponse de Pay Smart Home
Thank you for your comments and 5 star rating Lynda. We hope you love your new washing machine.
Our team are always on hand if you require anything further.
Pay Smart Home
Réponse de Pay Smart Home
Thank you for your lovely feedback Josephine 😊
Easily the best I have dealt with…
Easily the best I have dealt with online, very knowledgable and honest with you, communication was second to none can’t recommend highly enough and easy 5 stars from me, please do not hesitate to shop. Oh and I live in the far north of Scotland and they helped with my delivery options.
4 juillet 2025
Avis spontané
Réponse de Pay Smart Home
Hi Robert,
We're really pleased to hear that our team supported you so well with your order, we know that often with out-of-area deliveries it can sometimes be a challenge, and so it's great to know we were able to get you a product for delivery to your location.
Thank you for your lovely feedback, to say that we are the best you have dealt with online means the world to our team.
If you ever need anything else, you know where we are.
Pay Smart Home 💙
Every time I spoke with Sean he went…
Every time I spoke with Sean he went out of his way to remedy my enquiry and very polite and amazing at his job. You have a great member of staff there.
2 juillet 2025
Avis spontané
Réponse de Pay Smart Home
We genuinely appreciate your kind words and 5 star rating. I'm sure that Sean will be delighted to hear your comments.
Thank you for choosing Pay Smart Home and we do look forward to helping you again in the near future. 💙
Stylish
Amazing sofa, quality is outstanding and so very comfortable. Super stylish.
10 juin 2025
Avis spontané
Réponse de Pay Smart Home
We're delighted to receive this feedback on your new sofa Karen. Thank you so much for sharing your experience. We hope to see you again soon.
Pay Smart Home
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.