The process was very quick and easy, my new sofa is absolutely stunning! Customer service are great and very helpful and the delivery men were also very polite! Don’t think I will go anywhere else for... Voir plus
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Grace was fantastic when ordering the sofa, nothing was too much trouble. Delivery wasn't available to my address, but that was sorted after a few minutes, and we requested delivery after the 11th Se... Voir plus
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Pay smart are a great company u order they pay fast excellent service if u have money left over to spend they give u virtual card
L'entreprise a répondu
My furniture arrived a lot quicker than expected. The whole process from start to finish was quick and easy and pay smart kept me updated every step of the way. The delivery men were very friendly and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
From the trusted team at Pay Smart Carpets, we make furnishing your home simple and affordable. From sofas and beds to home essentials, shop today and enjoy flexible payment options to spread the cost effortlessly.
Coordonnées de contact
4,7
Excellent
184 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The sofa is super comfy
The sofa is super comfy, and it’s big and big enough to sit a lot of people on it! Couldn’t fault the company one bit and I was surprised with how quick the sofa got delivered! Thankyou so much, I’ll recommend this company to all my friends and family❤️
31 mars 2025
Avis spontané
Réponse de Pay Smart Home
This is really fantastic Channa, thank you so much for taking the time to leave a review.
Pay Smart Home 💙
Sofa purchase
My experience to purchase my sofa was great so easy to order delivery they were so helpful and one staff member called michelle was very kind and keep me updated regularly, would buy again currently a paysmart carpet customer.
19 mars 2025
Avis spontané
Réponse de Pay Smart Home
We'll be sure to pass on your comments to Michelle, thank you so much for taking the time to leave us a review and we hope you love your new sofa.
Pay Smart Home
Very fast delivery and good Quality…
Very fast delivery and good Quality products , thank yous
6 mars 2025
Réponse de Pay Smart Home
Thank you for taking the time to leave us a 5-star review Robert.
Réponse de Pay Smart Home
Thank you for your feedback Lisa 💙
They made themselves look top notch to…
They made themselves look top notch to me, ordered and received new tv with fast delivery but unfortunately it arrived damaged,I told Sean about it and within 2days they swapped it for another one. Above & behind if u ask me. New tv works great many thanks pay smart home (sean)
5 mars 2025
Réponse de Pay Smart Home
Hello Mr Goddard,
We really appreciate you taking the time to leave us a review of your experience. When something doesn't quite go to plan, our team do try their best to resolve it as quickly and efficiently as possible. It seems in this case we did that for you and it's pleasing to see comments such as "Above & beyond". We will pass on your feedback to Sean and the team.
Thank you once again and we really hope you enjoy your new TV.
Pay Smart Home 💙
DO NOT BUY!!
I can't really fault the customer service though they only really stepped up when I complained. Yes they were right about the missing piece to the sofa. BUT!!! Do not buy the fake leather reclining sofa, it so is not worth the price. It's cheap tat, very flimsy, really uncomfortable. On one sofa I can choose to have the lights on permanently or off permanently. If I could return it I would, it's not even fit for a bon fire.
17 janvier 2025
Avis spontané
Réponse de Pay Smart Home
Dear Stephanie,
Thank you for sharing your feedback.
We regret that your reclining sofa did not meet your expectations. Our customer service team made every effort to assist you from the very beginning. Over multiple attempts, we guided you to the location of the missing centre console cushion. After these attempts, one of our team members even undertook a 100-mile round trip in their personal time to visit you at home, where the piece was indeed located as we had indicated.
We have sold many of these sofas, and the vast majority of our customers have expressed satisfaction with both the quality and functionality of the product. Nonetheless, we take every piece of feedback seriously. Your comments regarding the centre console cushion have been noted, and we have made recommendations to the manufacturer to ensure that the cushion’s storage location for transit is communicated more clearly.
The sofa on your order is clearly advertised as "Faux Leather," and while we strive to deliver both quality and clarity in our product descriptions, we understand that the final product may not always align with every customer’s expectations.
We appreciate your review, as it helps us improve both our products and our communication. If you’d like to discuss your concerns further, please don’t hesitate to reach out to our customer service team directly.
Pay Smart Home
Michelle was excellent and very helpful…
Michelle was excellent and very helpful and she was very easy to understand while helping us with our problem 😀 😊
13 mars 2025
Avis spontané
Réponse de Pay Smart Home
Dear Mrs Etheridge,
Many thanks for your 5 star review, we're glad to hear that Michelle was able to help you with your TV.
Thanks for shopping with Pay Smart Home, we look forward to seeing you again soon. 💙
Wasn't sure which sofa to get between…
Wasn't sure which sofa to get between the avalon and the Riley, spent a couple weeks undecided. Sean was great at answering my questions and I decided to go with the Avalon. Sean made the process easy and was great to talk to. Now I just need to wait for my new sofa 🥰 and hope everything else goes just as smooth!
5 mars 2025
Avis spontané
Réponse de Pay Smart Home
Hello Jane,
Thank you for your kind words and 5-stars. I am sure that Sean will be really pleased to hear them.
We hope you love your new sofa and we look forward to seeing you again very soon.
Pay Smart Home
Order was done so quickly and delievery…
Order was done so quickly and delievery so fast cabt wait to order agaun
28 janvier 2025
Réponse de Pay Smart Home
Hello Ayse,
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
We hope you love your new TV and we look forward to seeing you again very soon.
Take Care
Pay Smart Home
Réponse de Pay Smart Home
Thank you so much for taking the time to leave us a 5-star review!
Pay Smart Home
Réponse de Pay Smart Home
Thank you Richard. We hope to see you again soon.
Pay Smart Home
Love my new sofa
Love my new sofa. Amazing quality and comfort absolutely love it. I was kepted update and the delivery team were very polite and friendly thankyou very much.
27 janvier 2025
Réponse de Pay Smart Home
We're so pleased you love your new sofa Laura! Thanks for leaving a fantastic review and we will pass on your comments to our delivery partner.
Pay Smart Home
No problems with delivery very friendly…
No problems with delivery very friendly and carried the tv in 😆
27 janvier 2025
Réponse de Pay Smart Home
Hi Linda,
Thank you for taking the time to leave a review. We're also pleased to hear that our courier assisted you with bringing the TV into your home, we will pass this feedback on to them.
We hope you love your new TV and we look forward to seeing you again soon.
Take care
Pay Smart Home
Returned it but this still hasn't been…
Returned it but this still hasn't been communicated between finance company and they are still taking payments
23 janvier 2025
Réponse de Pay Smart Home
Good morning Anne,
We are disappointed to see your review and we apologise if you feel the service you have received is not up to your expectations.
We have checked our records and can find no communications from you indicating that you have requested to return your order, nor has a return been arranged by us.
We've attempted to contact you directly without success to discuss your concerns and we respectfully request the opportunity to clarify the situation and resolve it for you.
We'd be grateful if you could respond to our contact attempts, either via telephone, text message or email. Our details are below.
Website: https://paysmarthome.com/pages/contact
Email: hello@paysmarthome.com
WhatsApp: 07576568087
Facebook Messenger: https://www.facebook.com/paysmarthome
Thank you
Pay Smart Home
Pleasure to deal with
Pleasure to deal with. Quick response. And great quality products
14 janvier 2025
Avis spontané
Réponse de Pay Smart Home
Thank you for your kind review! We really appreciate it and look forward to seeing you again soon.
Pay Smart Home 💙
Love my new 3 piece recliner
Love my new 3 piece recliner, great to relax , end up dozing of most of the time I'm on it zzzzz 😆. Thank all
23 janvier 2025
Avis spontané
Réponse de Pay Smart Home
Kick back and relax Andrew! Thanks for the fab review. 💙
Réponse de Pay Smart Home
This is so nice to hear, thank you for leaving us a 5-star review Steven!
Really quick delivery and helpful…
Really quick delivery and helpful driver brought everything in for me and made sure everything was ok before leaving. Once I had set the sofa up really impressed with the quality and it’s really comfortable
21 janvier 2025
Avis spontané
Réponse de Pay Smart Home
We're made up with this Josh, thank you so much for your kind words. 💙
Réponse de Pay Smart Home
Thank you for sharing your experience Tomasz, we really appreciate your feedback and 5-star review!
Pay Smart Home 💙
I had a few small hiccups but pay smart…
I had a few small hiccups but pay smart home went above and beyond to resolve the small issues amazing company will use again
17 janvier 2025
Avis spontané
Réponse de Pay Smart Home
Thank you for your kind words. We are pleased to hear that our team were able to support you and that they went above and beyond.
We look forward to seeing you again in the future.
Pay Smart Home 💙
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