Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt. Results were produced quickly so I would certainly recommend this company
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Lisez les avis des autres
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... Voir plus
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... Voir plus
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Coordonnées de contact
Cooil Road, IM4 2AY, Braddan, Île de Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4,1
Bien
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Sent my dogs sample in and it sat in…
Sent my dogs sample in and it sat in your company for a week before the testing started, very disappointed
26 juin 2024
Réponse de The Pet Genetics Lab
Hi Conmen, we've already asked you for the tracking number for the swab you sent back to us but you've said you won't give it to us. We'd really like to see how long this swab was sitting in the postal service so that we can take it up with Isle of Man Post (our local equivalent of Royal Mail). Could you let us know the tracking number so we can ask them why your swab was so delayed? It was definitely booked into our lab on the day it arrived with us so we would love to find out what has happened here.
Réponse de The Pet Genetics Lab
Thank you Margaret! We do always aim to return results quicker than the advertised turnaround times.
Réponse de The Pet Genetics Lab
Thank you Robert!
Great service …
I had my sample envelope with me within 24 hrs. Sent back signed for with Royal Mail. Pet genetics emailed to say it had arrived and have kept me informed using the dashboard on line how my test is progressing. Brilliant service
28 mai 2024
Réponse de The Pet Genetics Lab
Thanks Michelle!
TERRIBLE COMPANY. DO NOT USE THEM.
TERRIBLE COMPANY, WRONG RESULTS CONSTANTLY.
I HAD MY DOG DNA TESTED BY THIS COMPANY, THEY GAVE ME WRONG DNA TEST RESULTS AS I HAD THEM RE-DONE X 2 AT ANOTHER REPUTABLE COMPANY LABOKLIN AND THE RESULTS WHERE TOTALLY DIFFERENT THAN PET GENETICS LAB RESULTS AND IT TURNS OUT THAT PET GENETICS LAB RESULTS WHERE COMPLETELY WRONG/FALSE.
THE KENNEL CLUB HAS EVEN STOPPED ACCEPTING THEIR RESULTS AS THEY ARE FOREVER GETTING THE DNA LAB TEST RESULTS WRONG AND THEY ARE CONTINUALLY UNRELIABLE. THEN THEY JUST REFUSE TO ACCEPT RESPONSIBILITY AND WON'T ANSWER ANY CORRESPONDENCE.
DO NOT USE THIS COMPANY EVER.
I have provided my order number aswell as my email address and NO I won't be giving you my phone number as YOU don't give your phone number.
I have not refused as you put to give the order number as you claim either..
UPDATE.. I have given ALL my details that you need to know exactly what this complaint about your incompetent mistakes is for, absolutely NO scam or another competitive other company trying to slur Pet Genetics Lab and you trying to deflect from your incompetence by blaming and using other excuses doesn't make your company any the less totally guilty of WRONG DNA RESULTS CONTINUALLY and is why the Kennel Club has dropped this company for UNRELIABILITY in your test results. THIS IS A CATEGORICALLY GENUINE REVIEW. I see you also have an old review account company (a bit misleading) on this Trustpilot site and alot of people's reviews that are terrible aswell are on that and i see I'm by far NOT THE ONLY GENUINE INDIVIDUAL. Take a read..
18 avril 2024
Avis spontané
Réponse de The Pet Genetics Lab
Update 2: We requested more information so we could resolve your issue and you provided an email address which is not on any of our ordering or customer services contact systems. Your reply to our request for an order number was "I've already sent you all these details amd you just didn't bother to respond". Given we have had no contact from you prior to this review, this does not help us to resolve any issue you have with our company (or point you in the direction of the correct company to talk to). Unfortunately, we are unable to help you further via the TrustPilot platform, which is not a customer services system. We would encourage you to provide full information to our customer services email.
Update: Your first review seems to be from a "David Lavine" but your duplicate review seems to be from a "Caroline Margolies". We have flagged this to TrustPilot as this appears to be either spam or from a competitor attempting to smear our reviews.
As we said on our previous reply to your duplicate review: Hello, thank you for providing your email address, although you refused to provide your order number or a contact telephone number. Unfortunately, there is no order on our online store from the email address you provided us with. Did you order with another email address? Do you have an order number we can use to look up your order? Are you sure it was PGL you ordered with, we have no complaint email/case registered on our customer services system. With no information to track down a legitimate order it is very difficult to try to resolve your problem.
Réponse de The Pet Genetics Lab
Thank you Kelly!
Fast and an easy effective way to make…
Fast and an easy effective way to make sure your breeding from the best.
7 mai 2024
Réponse de The Pet Genetics Lab
Thanks Sara, we love helping breeders to make the right decisions.
Réponse de The Pet Genetics Lab
Thanks Paris! We hope you liked our new Eco Friendly packaging!
Four paws up
Customer service was out of this world fantastic. Very responsive, direct, to the point, set expectations appropriately and the lab exceeded all expectations. Four paws up from us!
29 avril 2024
Réponse de The Pet Genetics Lab
Thanks Cindy, you were a delight to deal with on email, we were happy to help!
Reasonably pleased
I thought it was quite a slow turnaround and I had to pay extra for the paper certificate, but ok
24 avril 2024
Réponse de The Pet Genetics Lab
Hi Gary,
We're sorry you were disappointed in having to pay for your certificate to be printed and posted to you and that you felt that our turnaround time was slow; we did upload your results to the customer portal two days before our published turnaround time. Unfortunately, we do have to charge for the additional administration of printing and posting test certificates as we only get this request once or twice per year. All of our certificates are available to download and print at home via the customer portal and we did advise you that you could print it at your local library, which would have only cost you pennies. We hope you were pleased with the test results and hope to see you as a customer again in the future.
Kind regards,
The Pet Genetics Lab
Great service
Great service, kept updated throughout the process. Would definitely recommend.
27 mars 2024
Réponse de The Pet Genetics Lab
Thanks Raymond, much appreciated, and we're glad you liked being kept up to date.
Réponse de The Pet Genetics Lab
Hi Karen, thank you!
Good service
25 mars 2024
Quick delivery
Quick delivery, I always use pet genetics as the results has a quick turnaround time, highly recommend
26 mars 2024
Very fast delivery and excellent deal…
Very fast delivery and excellent deal for the 2 for 1. I have never had a problem and would definitely buy again.
25 mars 2024
Return customer
Return customer, always very pleased with the service. Quick turnaround and communication is always superb.
Many thanks
12 mars 2024
Very professional and keeps you updated…
Very professional and keeps you updated with the process
4 mars 2024
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