I tried emailing (as previous reviewers have noted the website is awful) to confirm the details registered with my cat. I received no reply. So I phoned, confirmed the details very quickly, but they c... Voir plus
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Absolutely brilliant. Change of address was required and the process was carried out efficiently and speedily. Extremely pleasant lady on the end of the phone. 😃
The lady on the other end of phone made it so easy for me yo find out information I needed and she emailed all details of pet to me She was very helpful and happy and she explained things easy in... Voir plus
L'entreprise a répondu
The website is absolutely dreadful! I am unable to do anything on it. I did ring and spoke to a very friendly and helpful lady who completed the transfer for me (which at £39 was incredibly expensive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.
Coordonnées de contact
Kennel Club House, Gatehouse Way, HP19 8DB, Aylesbury, Royaume-Uni
- 01296 336579
- petlog.org.uk
4,1
Bien
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Fantastic call handler
Fantastic call handler! My call was answered promptly, professionally and pleasantly. Great customer service.
10 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Very good service fast and very…
Very good service fast and very professional
10 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Confirming keepership
I spoke to Cerys today to confirm I had taken keepership of baby Bella (12 years old) Cerys was very helpful and explained everything. Thank you
7 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Update to personal details phone call..
I needed to change my email contact address. The customer service person was friendly, kind and professional and carried out the necessary adjustments swiftly snd successfully. I found the lady in question more pleasant to deal with than some I have interacted with from other organisations.
5 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
I spoke to Natalie today to change my…
I spoke to Natalie today to change my address and she was very lovely to talk to
5 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Don't buy a puppy that has a Petlog…
Don't buy a puppy that has a Petlog Microchip. Compared to its competitiors such as Home Again (who are free and brilliant to deal with) my experience with Petlog felt like being hustled and presented as extortion. To transfer ownership from the breeder you have to pay £39 whether you want to stay with them, use their services or not, plus it takes 28 days as they have to share your details with the breeder and get their permission to transfer ownership; it is an annual charge so beware if you forget to cancel. The experience means that in future if I see that a breeder uses Petlog I would not buy a puppy from them.
4 août 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping enure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Having adopted a cat off of the street…
Having adopted a cat off of the street and the chip not linking to a valid contact number I have attempted to change ownership…… OMG how problematic initially three telephone calls to the helpline where one call handler suddenly couldn’t hear me when I asked something that was not in their ‘script’ finally got a paper transfer of ownership form sent out ….. filled it out , sent it recorded delivery, eleven days later ….. radio silence, payment not even showing as taken …… frustrating is not the word, such a poor service.
3 août 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
I was answered on the telephone very…
I was answered on the telephone very quickly. I needed to update my address for my pet.
This was completed by Kay, who was very friendly, helpful and all around lovely individual.
3 août 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
My cat is now a subscription service
We took over ownership of a cat. Got her scanned at the vet and it came back with a number logged with the company petlog. Called them up to get the address and details updated. £39, fair enough. But then I'm told the £39 is an auto renew yearly subscription, I can't just pay to have details updated. Bit cheeky in my opinion, its not like I have a choice is it, the chip is literally in her and on your database. So I was shocked to learn that my cat essentially came with a forced subscription. I'm told I can cancel but, have to wait until the details are updated and I can get into my account which can take up to a month.
31 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Friendly and helpful
Friendly and helpful, it took a little while and I was passed to a second person but they both dealt with my query well!
29 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Laura was such a great help and super…
Laura was such a great help and super friendly after i had a few problems all at once with my online pet account she helped solve my issues very quickly thanks so much really appreciate your help 😊
29 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Unhelpful and unwilling to help during…
Unhelpful and unwilling to help during a hard time. Were only interested in money for a service that should be included in a legal requirement. Would appear the company wants to take money for doing pretty much nothing in return. Would probably help if there staff spoke English as a primary Language!
29 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Website is aweful and just sends you…
Website is aweful and just sends you round in circles.
28 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. Further information on Petlog and our services can be found online www.petlog.org.uk
If you have any queries, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Don't expect too much
Having written to Petlog back in May 2023 re personal details update, they never replied. Having followed up this year, due to the need to apply for a pet passport, I wrote again in March. It took until June for them to update half the details and since the , they have not replied regarding the full update. Worst customer support...
2 juin 2026
Avis spontané
Absolutely disgraceful service
Absolutely disgraceful service, It has taken me over an hour to sort out an issue that they created. They passed me around to 5 different people, each time I spoke to someone they would say "I'm going to pop you on hold for 2 mins" and then you end up speaking to someone new and having to repeat security all over again. It shouldn't be so difficult to update a change of address, especailly when they are charging you £15 to do it!
23 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
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