I tried emailing (as previous reviewers have noted the website is awful) to confirm the details registered with my cat. I received no reply. So I phoned, confirmed the details very quickly, but they c... Voir plus
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Absolutely brilliant. Change of address was required and the process was carried out efficiently and speedily. Extremely pleasant lady on the end of the phone. 😃
The lady on the other end of phone made it so easy for me yo find out information I needed and she emailed all details of pet to me She was very helpful and happy and she explained things easy in... Voir plus
L'entreprise a répondu
The website is absolutely dreadful! I am unable to do anything on it. I did ring and spoke to a very friendly and helpful lady who completed the transfer for me (which at £39 was incredibly expensive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.
Coordonnées de contact
Kennel Club House, Gatehouse Way, HP19 8DB, Aylesbury, Royaume-Uni
- 01296 336579
- petlog.org.uk
4,1
Bien
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Changed my details over for my pet…
Changed my details over for my pet today & was helped by a lovely lady called Laura who explained everything step by step on the website to me, Fantastic service Thank you! :)
22 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to provide your contact details and update your feedback. We are very pleased to read that you are happy with the service received from Laura Our staff work diligently and pride themselves on providing excellent service to all customers.
We have been experiencing unprecedented call volumes since the launch of our new website and we are actively reviewing our processes, online journeys and resourcing to ensure we are meeting customer expectations.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Impossible to reach anyone to have ownership transferred
I adopted a cat from a rescue, which was a surrender so was already chipped with Petlog. For the past month I have been trying to transfer ownership to me, but their website does not work, and their phone line is always engaged so it is impossible to arrange this. I'm really not impressed, and if I could choose to go with a different company, I would.
16 juin 2026
Avis spontané
Réponse de Petlog
Good afternoon
We are sorry to hear this. We have escalated this and have requested our Transfer team make contact with you. Please do not hesitate to contact us if you require anything further.
I am elderly & don’t like using a…
I am elderly & don’t like using a computer, but you made it so easy for me.The lady was so helpful
17 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Patient and kind staff
The lovely lovely lady (Macarena?) who helped me over the phone, such a kind patient and well spoken person it made the whole process so much easier. Thankyou to her 💛
8 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
No compassion
Calling to report the death of my beloved cat in the most traumatic of circumstances I have never spoken to such an uncompasionate person in my life. Like cancelling a magazine subscription.
14 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
I'd give ten stars
I'd give ten stars if could because Natalie was so lovely and incredibly helpful
10 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to provide your contact details and update your feedback. We are very pleased to read that you are happy with the service received from Natalie. Our staff work diligently and pride themselves on providing excellent service to all customers.
We have been experiencing unprecedented call volumes since the launch of our new website and we are actively reviewing our processes, online journeys and resourcing to ensure we are meeting customer expectations.
Debbie was outstanding
Debbie provided the best customer service I've experienced from any company for ages. Even rang me up to explain next steps. She deserves recognition in the company - I hope she gets it
2 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to provide your contact details and update your feedback. We are very pleased to read that you are happy with the service received from Debbie. Our staff work diligently and pride themselves on providing excellent service to all customers.
We have been experiencing unprecedented call volumes since the launch of our new website and we are actively reviewing our processes, online journeys and resourcing to ensure we are meeting customer expectations.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Incompetent customer service
Absolutely awful customer service. I've had to deal with Petlog on several occasions over what should have been a very simple issue, and it's been one of the most frustrating customer service experiences I've ever had.
Each time I called, I was put on hold, then passed to someone else who asked me exactly the same questions and expected me to explain the entire situation all over again. It was obvious that nobody was communicating internally or knew what they were supposed to be doing.
On more than one occasion, I was reassured that the issue had been resolved, only to discover the following day that nothing had actually been done. This meant I had to contact them again, spend even more time on the phone, and repeat the whole process from the beginning.
The staff were unfriendly, frequently interrupted me, and didn't seem to listen to what I was saying at all. In the end, I actually had to become much more assertive just to get them to stop talking over me and properly understand the issue. Otherwise, we would have continued going round in circles.
What makes this even more frustrating is that the issue itself was incredibly simple. With most other microchip databases, it would have taken a couple of minutes and a few clicks online. Instead, Petlog turned it into hours of phone calls, conflicting information, and unnecessary stress.
The issue is still not fully resolved, despite the amount of time I've spent trying to sort it out.
If they struggle this much with a straightforward administrative request, it doesn't give me much confidence in how they would handle something far more important, such as helping when a pet goes missing.
Based on my experience, I wouldn't recommend Petlog at all.
8 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We have since been in contact with you and hope your query has been resolved. If you require anything further do not hesitate to get back in contact on 01296 336 579.
absolutely USELESS COMPANY
absolutely USELESS COMPANY
DONT answer emails, DONT answer phone calls
cant be bothered to do their job the pet in questions owner is no longer here i have the pet in question in my care but can i get into the account NO
CAN I CHANGE THE DETAILS NO can i speak to anyone to deal with this NO not even the vet can get in touch with this USELESS company
ive tried afew times to deal with this awful company they NEVER RESPOND EVER
do yourself a favor if you have any pets registered them with the company pettrac they are excellent with their data base my 2 dogs are on there but the pet in question is sadly stuck on useless petlog dont go on this site if you actually want to keep tabs on any pet you have this company should be gotten rid of because its useless and doesnt help pet owners me included in that
and NO IM NOT WASTING ANY MORE TIME trying to get in touch with this company so no i wont be calling you and wasting more money
8 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Astoundingly abysmal service
Astoundingly abysmal service, I have never had such issues with an online account. If you can go to a different chip provider you will be better off. I have had on going account issues since Dec 2025/Jan 2026 and it is still NOT resolved. Every time I call I'm promised it's "escalated" to a senior colleague and/or their IT dept to fix, and I'm either told it will be fixed in 24hrs or that they can provide no time frame and someone will contact me, but they never do. The issue - updating my email address. That's it. How on earth can this ludicrously simple issue be taking more than SIX months to solve?! I've finally submitted a formal complaint today because I am sick to death of this company. AVOID.
1 janvier 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Easy solution to enquiry.
6 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
They could be great.
I'm sure they could be a great company, but the business model lets them down.
As a new owner transferring a pet into my name, there is only one option: the £39 annual Reunite subscription.
There's no cheaper plan, no one-off fee available to a new customer and no option to switch unless you pay up (and dreadful copy and pasted email replies until you pay up too).
It should be the company's responsibility to earn your custom through good service, not to trap you.
On a positive note, when you finally get through to a human, they seem great. Just a shame the model itself is so bad.
2 juillet 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Company got reviews removed from June…
Company got reviews removed from June 2025 after they illegally changed over someone’s cats ownership. Nothing I said in my review was illegal. They were trying to cover their tracks. Avoid
1 juillet 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Extremely helpful staff
The lady I spoke to was so helpful. I had previously made a mistake whilst trying to register my dog’s microchip with Petlog, and I was really worried about it. I’m not the best on computers. She was amazing; she corrected my mistake and registered my dog for me. Very very professional. Highly recommend Petlog.
30 juin 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Very professional
Very professional, helpful and polite whilst creating a friendly conversation. Excellent customer service.
29 juin 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
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