Practice Plus Group Hospitals Avis 304

6 months after having cataract surgery my eyesight is significantly worse than before and now in need of hospital intervention. The whole experience has been a catalogue of untruths and errors. Communication us poor and unable to speak with anyone other than than the switchboard operator who simply forwards messages.

I had a really good experience when visiting Practise Plus High Wycombe to receive a cortisone injection for my knee pain. It was a professional, well explained procedure. The whole process right from booking the appointment, was a positive experience.

I was referred for investigation and treatment of a shoulder problem. To begin with everything was good. In January 2026 I was put on a waiting list for surgery ‘in 2 to 3 months’. After six weeks I rang to check on progress only to be told I was (for no given reason) too great a surgical/anaesthetic risk - despite nothing haven changed in my medical condition, not even a birthday to put me in a higher age group. I was referred to Taunton and have had to wait another 10 weeks to get properly seen.
I wish I’d never dealt with them!

Do not book an appointment unless you will agree to an an operation. They are not interested in you otherwise. Number crunching only and appointment was a waste of time.

Having had many mri’s I would like to say the staff are very polite and helpful and the new scanner at High Wycombe was better than any previous scanners more room less claustrophobic and quieter
Ken Price

The service was quick and efficient. I felt comfortable and secure and the report was sent out very quickly. Lovely environment and welcoming staff.

Quick and easy to use.

Appointment offered at earliest possible date. Clear explanation of procedure, which was done efficiently and with minimum fuss.

Both receptionist and radiographer were friendly and professional. I was a walk-in and hardly waited at all. I highly recommend Practice Plus.

I was referred to Plus Group Rochdale for Glaucoma treatment seven months I visited them in a wagon in a B&Q car park and they simply repeated previous tests. Although I was told that I was being referred so drops could be prescribed, I was then told I would have to be referred to an opthomoligist in Rochdale - three month waiting list. My appointment was then cancelled over a month ago. I have just received a letter saying I have a 15 minute telephone appointment with a nurse. My optician is bewildered as he referred me as an urgent case. After seven months I still haven't started treatment. I have already lost confidence in the organisation.

I was looked after and treated like royalty. Every process explained to me before it happened.

Just had my hip replaced and found everyone i met all the staff very freindly .i was very nervous but the surgeon and theater staff assured me i had nothing to worry about and they were right i worried about nothing .nothing was too much trouble .food was nice .i would highly recomend this hospital .
LES ALLEN

Very disappointing experience.

I had an out of hours visit through Practice Plus Group, and the main issue is what happened afterwards. The details of the visit and the prescription information were not sent to my GP, which has created unnecessary stress and disruption in follow-up care.

What makes this worse is that it has been extremely difficult to get this corrected. I have not been able to reach anyone who actually understands how to resend the consultation details and prescription information to my GP. I keep hitting a wall, with no clear ownership and no practical resolution.

For a healthcare provider, continuity of information is not a minor administrative issue. If the outcome of an OOH appointment does not reliably reach the patient’s GP, that undermines confidence in the whole service.

The clinical visit itself is only part of the job. Proper communication afterwards is just as important, and in my case Practice Plus Group failed on that.

PPG runs the NHS 111 service in our area.
They are clearly not interested in the 111 service and prefer to concentrate on the private side of their business.

When calling 111 the operators are very often rude, arrogant and aggressive. They lack basic knowledge and it does not occur to them that patients are calling because they have a health issue (and are regularly advised to call 111 rather than other services).

By the way, there is absolutely no point in raising a complaint with PPG. We did so a couple of years back after I was receiving text messages from them regarding a call I never made.

For approximately a month they kept pushing me around to different departments/locations, never getting anywhere and speaking to a very rude manager who advised they were too busy to talk to me.

Rather strangely, there was a constant IT issue throughout the period of my contact with them, therefore none of our telephone conversations were recorded from their side. Eventually they just stopped responding.

As someone who has life limiting disease I didn't have the strength to pursue this further.

Absolutely appalling company with regard to the NHS 111 service. If this is what the NHS is spending its money on, no wonder it is going downhill so quickly.

This should be the first area in which they make cutbacks.

Had an endoscopy which I was not looking forward to. I was booked in quickly , no real wait between the doctor request and a date . The team were exceptional ! They were friendly , put me at ease, made sure I was comfortable , explained everything very clearly - I am very grateful and cannot praise enough!

I went to Practice Plus Group MSK centre in High Wycombe for a private ultra sound knee steroid injection. The experience was extremely positive , the receptionist was friendly , the consultant gave clear explanations about what was happening and what I should experience . Sound advice was given for activity over the next few days.
I would highly recommend this group.

After a referral to Shepton Mallet Practise Plus. after a 2 month wait on 17th Feb I saw the surgeon who agreed to operate. On April 17th after not hearing anything and several attempts to get in touch, I was finally told by a nurse that the lead anaesthetist, (without ever seeing me or speaking to me) has rejected me for surgery. Due to a rare gene I have that gives me no issues. I had provided information from the leading specialist in this genetic condition who assured me there is no risk to me having surgery at this type of hospital. The specialist team had kindly written a letter and offered to speak to the anaesthetist, but to my understanding the anaesthetist didn't take this up and spoke to another Dr who is not a specialist in this field, before deciding I wasn't suitable for surgery. I tried to appeal, it would have made a huge difference and taken only a few minutes for the anaesthetist to call me to discuss this, but I was told No. The whole thing was handled really badly.
Nobody contacted me, it was always me trying to ring to find out what was happening, many times it was impossible to get through on the phone, even to the main reception, the phone would ring and ring then go dead. If I tried to get through to bookings I was often in a queue of 7 or more before speaking to someone. The staff were friendly and polite, but the way I was treated in this process is inhumane.
The biggest irony is that I worked here myself as a nurse for 10 years! I expected so much better.

This is my critique of the telephone service and not the facility.
Telephone call wait times are unacceptably long; waiting for one hour in a queue suggests that this service is understaffed and requires reviewing. I have used the telephone service on a number of occasions and waiting for an hour (sometimes longer) has been the norm.

Great experience, friendly staff, exceptional consultants.

One thing that is inconvienient is that after seeing a consultant, the long wait up to two hours to see nurses for follow up tests such as blood tests etc, I expected better seeing it is a private consultation.