Practice Plus Group Hospitals Avis 304

Excellent consultation - detailed and clearly explained information. All staff are so helpful.

My husband came home after a hip replacement surgery last week the care and kindness he was shown by the staff at Ilford hospital was five star all the way .

The whole experience at the King George Hospital in Ilford was excellent, from the anaesthetist, consultant and all the nursing staff from start to finish.

It is now four weeks since my keyhole inguinal hernia repair and I continue to experience pain in my groin, although I am told that this is not unnatural.

Should this continue after the suggested time I should like to reconsult with Erica , the surgeon, and talk over the results and hope this would be a possibility.

Please note that I have already reviewed my procedure shortly after the operation and submitted it. Kind regards, Reverend Ian Gow.

Very good with helpful and friendly staff from reception to MRI scan personnel. Wife delivery of results too.

Although it was a painful shoulder injection the clinician was very good. Perhaps better exercise instructions for afterwards would have been useful. Unfortunately the injection didn't help but I don't think that was anyone's fault.

Clear and concise communication was replicated by the way all staff members treated me during my visits to the Group's hospital at Shepton Mallet. X-rays were taken as part of my initial consultation and these were the subject of a same day discussion.
By way of comparison current time scales within the NHS system fall a very long way behind.

Excellent care throughout - from consultation, right through to the post-operative appointment. All staff were really focussed and attentive, especially during the pre-surgical procedures - providing a great deal of reassurance. Very good care from nursing staff when back on the ward post-surgery, which I am sure contributed greatly to a speedy and successful recovery.

Friendly & efficient service. I initially went for a consultation but they carried out a preoperative assessment & 4 weeks later I was booked in for my surgery. On the day of the operation, everything was carried out efficiently but in a very caring way.

Great service highly recommend
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A really quick diagnosis followed a few weeks later by the procedure. That went well and three weeks later it’s hard to see any marks or scars. I’ve had virtually no pain and my thumb works as it should.

Easy to get the original £95 appointment and with the surgeon of my choice, the one who did my last operation. There was very little waiting, in to Xray then
straight away to see the surgeon where he explained things to me. Three weeks later I was in for the op. In for one night and home the next day where I knew wasn't going to be very pleasant for the next two weeks as it's quite an operation. After that if it's going to be like my first one I feel it has to be worth while.

All the staff know their stuff and can’t do enough to help

Everything was easy, from start to finish.

Extremely well priced procedure, but had to "chase" during the process in order to progress.

Met Mr. Flood who was very pleasant. I have always found staff to be caring and will contiue to use Practice Plus Souhampton. I am always recomending them to my friends.

The hospital was very nice along with the administration staff. A nice reception area, and drink ks provided.
The radiographer was polite and friendly and efficient.
The consultant was a different matter. I had a knee complaint. The consultant didnt Evan examine it , he just looked at the x rays taken on the day .He came to the conclusion I needed a brace and anti inflammatory's.
I told him id had a brace on for three months and didnt like tablets. But that was the best he could do?? I was walking with a limp and have worn away cartlidge?
I have since been to the spire at Nottingham for a second oppinion. The consultant has actually physically checked my knee, it is damaged but also had a cyst down the back of my knee that keeps filling with fluid. They have recommended i need a knee replacement asap.
How can two views be so far apart. Pretty terrible experience, and i would not recommend it.
I was generous in giving it two stars as the staff were very nice.

Thank you for the chance to express my thanks to Emersons Green Clinic in Bristol.
I was a recent visitor to have my painful knee checked. My phone call was dealt with efficiently and an appointment was made for a fortnight's time.
Once there I was very quickly seen by an orthopaedic consultant who examined my knee thoroughly and after it was x-rayed, patiently explained what he saw on the x-ray. He outlined a couple of options for the way forward and suggested I think about them. However, in his opinion he concluded there was no need for surgical intervention.
I was completely reassured and felt the consultation fee was good value for money.
Thank you.
Pearl Conway

Really speedy and efficient experience here. The consultant was lovely and I was pleased with the whole experience

I received an appointment to see a consultant for my injury reasonably quickly but there was no one available to undertake an ultrasound scan on the day of my appointment. I was promised a call back within a few days to arrange which did not happen. The following week i was advised the first available slot for a scan was a further 3 weeks. My injury was time sensitive and this length of delay for a scan was completely unacceptable, so i decided the NHS was a better route for my treatment. I have informed BUPA that i feel this level of service for a Private hospital is very poor and would not recommend this hospital if they are slower than the NHS for basic services like scanning.