Practice Plus Group Hospitals Avis 304

I recently underwent knee replacement surgery at Practice Plus Group Hospital Birmingham, and I can honestly say the care I received was exceptional from start to finish. From my first consultation through to discharge, every member of staff went above and beyond to ensure I felt comfortable, fully informed and supported.

A huge thank you to Mr. Dehne and his surgical team. The surgery went smoothly, and I felt reassured at every stage by their calm and confident manner.

The nursing staff were truly amazing - compassionate, attentive and so patient. I’d especially like to mention Sue, Natasha, and Emily, who were absolute stars. Their kindness, warmth and professionalism towards not only me as the patient, but also my daughter who accompanied me, made such a difference during my stay. Nothing was ever too much trouble and they always had a smile and encouraging words, even during the busiest moments.

The hospital itself is modern, clean and very well-organised, with a real emphasis on patient dignity and care. My room was well equipped and comfortable, including an en-suite bathroom. The atmosphere throughout the hospital was calm and every staff member I encountered treated me with kindness, respect and genuine care.

I’m deeply grateful to everyone at PPG for giving me such a positive experience during what could have been a very daunting time. Thank you all.

I had surgery at Practice Plus on 27/09/2024 and have been left in ongoing pain ever since. I’ve only ever asked for help and clear answers about what happened, but instead I was labelled a vexatious complainant.

In truth, I feel they have been vexatious towards me — leaving me in pain, without answers, and treating my distress as a nuisance rather than a cry for help. Patients deserve honesty, compassion, and respect, not dismissal when they’re suffering.

We have to deal with Ilford but are seen too by Hornchurch, this is the worse service I have known the receptionist at Ilford is rude, they do not pass on the information to our reffered NHS or to our NHS Doctor, and even had the audacity to say that this is an issue they have in house, who says private is better than NHS, try ringing them by the time you get through you would of had an NHS appointment, what an absolute shambolic service, should be struck off as a NHS back up !!

Had surgery at Practice Plus hospital in Birmingham.
I would describe my experience as 5 star; it could not be faulted from the chap who met me in reception and showed me to my room to all the staff who took care of me on the ward and in the operating theatre.
Nothing was too much trouble, the care was excellent, every step was explained fully, and I was discharged with fully detailed clinical summery.
The facilities are 1st class, i believe it is a fully refurbished hospital.
I would not hesitate to recommend this hospital.

My wife and I recently had cataract surgery on both eyes, via the NHS, and we are both very happy with the results, and cannot believe the difference and improvements to our lives this has made. From the point of referal by our optician to the point of getting the op took only 6 weeks. The staff were friendly, very thorough and conscientious. One tip I would say is get a morning appointment if you can as it gets busy in the afternoon. One small complaint is that it can be difficult to get through on the phone, should you need to, as the switch board seems to handle calls for many departments. Wishing your team all the best. Denis and Christine Robinson.

Dupytrens hand surgery went well, with sufficient local pain relief. Problems started after 1st post op assessment. Sent home with inadequate supplies of replacement dressings, so when I tried to redress it ( not easy with one hand) I had to buy more, which turned out to be the incorrect ones. Wound got infected, so on next assessment it looked awful, weeping badly and extremely painful. They wanted to go ahead and take the stitches out anyway WITH NO PAIN RELIEF. I REFUSED. AN ARGUMENT ENSUED. Eventually, the clearly annoyed consultant reluctantly agreed to numb the hand, and most stitches were taken out. No anti biotics were given despite asking 3 times for them. They took a swab and I was told to come back in 5 days. Wound got worse, and more painful, so I visited my local GP's nurse who redressed it and got the doctor on call to prescribe anti biotics. These seemed to work, as by the next hosp asseasment appt the wound looked much better and the remaining stitches were removed. The hosp nurses were not happy that I had been to my local GP nurse, but I couldnt believe they were content to let me go 5 DAYS with an infected hand. Swab test had revealed 2 types of bacteria, so different anti biotics were prescribed, and I was discharged. My advice to those going through this, or a similar procedure. ..question everything; ask for adequate supplies of dressings; seek support from local GP/ nurse if unable to re dress properly; insist on pain relief if the pain of stitch removal is unbearable. (Two patients before me had already passed out !)

I had Full hip replacement 26/11/2024 & Full knee replacement 08/09/2025, both were carried out by Dr Alistair Scott Parker.I cannot give enough praise to Dr Parker & the entire Team at Practice Plus Southampton.Excellent care during & post op. Warm and Caring Anaesthetists Geoff & Steve
I will always be so grateful to Dr Parker for changing my life twice over.Follow the expert's advice and you will make a full recovery.Rehab is key & listen to your body

Barlborough Hospital is absolutley by far the best hospital I have ever had dealings with - and there has been a few.!!!!!!
My latest stay was my third and it never fails to meet all the standards you would want to experience when having surgery.
All the staff are superb from walking in the building to leaving, the level of care you receive is second to none in every single department. Staff are super professional, helpful and above all else friendly and down to earth. I would like to add a particular special mention for three people whilst I was there, firstly a lovely lady named Karen who was a care assistant on my ward, secondly a guy named Steve in the Anaesthetic Department, and thirdly but by no means lastly - Richard Jackson.
All three members of staff are an absolute credit to themselves and your organisation, absolute stars in there own rights and a definite five star performance in a highly pressurised working enviroment.
Long may this shining star in the healthcare sector carry on to perform on this very highly elivated level.
Looking forward to my next visit in February, I wish all the staff health and happiness from one very satisfied customer.

Appalling. I went to the Ilford facilities for a consultation for my left hip including X-rays, which I paid for directly. They noted an unspecified growth, some dysplasia and advised MRI to check for labral tear, which I couldn’t afford to pay privately for right arm so I was discharged back to my GP care, and told he would get a letter from the consultant and I’d get my X-ray results as well by email. That turned into a long chain of emails, I filled forms, sent IDs (plural). It turns out the letter was sent to the wrong postal AND email address they sourced themselves - even though i correctly filled in my gp details on the forms.
As for the X-rays, after involving as well my GP surgery to help me chase and being told they couldn’t be found, finally I got a link to them on 26th August. Unfortunately there’s 3 of the knee but only a lateral one of the hip. The main hip one, which I believe was the one showing a growth, is still missing and they’re not replying my phone calls or emails.
Reported. And if I need surgery I’ll be going everywhere but. Avoid like the plague.

I went to have an Xray of my Knee and hip due to constant pain, the place was very clean and tidy, no waiting time went I straight in which was great. Once in the X ray room the young women who tended to my x ray was extremely rude! I had to have my knee x ray first due to being nervous I was finding it hard to put my knee in the correct position against the board, the young woman shouted at me that I was hurting her back? i was nowhere near her? i apologised not really knowing what id done, I was the patient in pain and didn't expect to get shouted at while having an x ray. Disgusting way to treat a patient! I will be looking into to take this further. No bedside manner and shouting is not really appropriate to any patient who is in pain and nervous anyway , so thanks for the horrible experience you have now put me off going again!

After having tests at the mobile unit in Winchester. There were lots of mistakes on their part
Info sent to wrong doctor.
Wrong address.
No referal made and when I contacted them they still failed to correct the problem. So months later no referal and no treatment Date of test approx

Rude, unhelpful staff. Serious infection control issues. Company doesn’t respond to complaints.

I had a laparoscopic mesh repair for a left inguinal hernia yesterday at Practice Plus, Emersons Green. Honestly, I couldn’t have asked for better care. Every single person I came across from the reception desk to the nurses and surgical team were friendly, helpful, and made me feel at ease right from the start.

Special thanks to my consultant surgeon and anaesthetist at the cutting edge! 😲 They explained everything clearly, were very professional, and made me feel like I was in safe hands.

The nurses were brilliant, so reassuring and always checking in on me. When the nurse was checking my blood pressure, I mentioned it was probably high because I was feeling a bit apprehensive (first adult surgery and all). She just smiled and said it was probably just my excitement! That really helped put me at ease.

And my theatre nurse was fantastic, she told me she’d take care of everything for me, and that the only thing I needed to do was breathe (as she couldn’t do that bit for me!). That little moment of humour made a big difference.

The whole thing was organised, efficient, and the place itself was spotless and modern. It really took a lot of the stress out of it for me.

All in all, I left feeling genuinely cared for, not just another patient on the list. Massive thanks to everyone there, your kindness and hard work didn’t go unnoticed. I’m very grateful. You all deserve a bonus or at least a pay rise! 😉

This is an unbelievably unprofessional and hopeless "business". Briefly, was not happy with discussions on progress after a TKR. Asked for second opinion and whilst friendly was no better off. Physio was very good but discussed using a local physio if I found one. I phoned and left detailed message that I had found one nearer to home and reasons for cancelling next appointment. Nothing, no reply, zilch! message arrives stating not to forget appointment. Replied to message, then again, nothing. Rang and spoke to a robot sounding woman who, in spite of explaining merely replied - "oh you want to cancel do you". I will never use this group again who frankly "give the impression" to be just taking any patients to lower NHS waiting lists and you are left with the sense they are only in this for the money! Never again. To make matters worse, the anaesthetic, pre op, took 3 attempts then I heard [later] theat person had left and gone back abroad. I still suffer from numbness (due to that alone one year later). The TKR op itself, thankfully, seems to be ok but just ok. i.e. I realise not everyone is skiing or playing golf in weeks after the op but one year and I am still unsure how this will play out. So, in summary: Consultant - "not great bedside manner", explanations - awful. Anaethetist - dreadful, physio, excellent, messaging and phone call to customer service (or whatever they call themselves) ghastly and incompetent.

Worst health care provider in Southampton won’t ever go back there.

This is one of the worst, unbelievably rude, clique places to ever exist. Please for your sanity and well-being, never work here or be a patient it. The workplace is catastrophic, people get lost to follow ups. People have lost their sight and have had difficulties with there sight.

AVOID AVOID AVOID

I went into Plymouth patient Pluss for a full
Knee replacement and the experience was just horrible.
The food was vile .
Hardly eat in 3 days .
It felt like a conveyor belt .
One night In and they want you out .
Your discharge qualification is to be able to walk to the loo with a frame .
They then wheeled me to the stairs gave me some crutches and got me going down and up .
That's it your fit to go .

I don't think I was ,, i was in absolute agony, they come round and try different drugs on you .to try to find the right one .
They didn't tell us to take them even if we might not need them to keep
Our levels up .
I came home and after 10 days of not eating and insufficient pain control not under control and no sleep I was a mess .
My cousin walked in and told me to get in the car in my night shift and she took me straight to hospital.
Checked for infection and implant movement then I told them about the lack of pain relief and break through drugs .
As soon as we go that under control I was able to walk
And exercise.
I double my meds level
And added break through drugs . Removed my own dressing and cleaned it .
I can now exercise, walk and do little things around my house .

Get them in and out quickly do more oops in a week . Zero customer care . It's all about nhs funding .
The surgeon stood at the bottom of my bed , didn't say one word to me . Wrote in my notes he'd checked my wound . That was a lie .
I did say , you clearly know who I am my names on my bed , who are you ??? He said I'm your consultant.
So
I asked him why he didn't introduce himself.
I said you are arrogant and rude .
I'd never recommend anyone to go there .
The Nuffield is so much better .

I recently had surgery at Southampton practice plus. This was my first ever surgery. And my first ever general anaesthetic. I was so frightened of the unknown. But I can honestly say every professional was amazing. Especially the anaesthetic doctor who explained everything and the surgeon who hugged me when I was upset. You made my first surgery experience a good one I’ll be forever grateful. Thank you

First time visiting this place for father’s cataract eye surgery.
From the moment we walked in we were greeted so nicely the whole experience from the time we arrived and until we left was fantastic. Brilliant care from everyone.

Absolute 5 star, hip surgery 2 weeks ago, back to normal quickly. Big thanks to everybody from reception,porters,admin,nurses,doctors,consultants Oliver Blocker/Kenan Dehne,aneathasists,physiotherapist,catering. The care I received was exceptional,everyone being so kind and friendly. My only gripe was my room didn’t have a sea view(hahaha) seriously thanks everyone 5star
James Beattie