Project Heating Solutions Avis 

Recently, I had a Heat Source Pump installed by Project Heating Solutions.

The installation process was smooth, and the staff was very professional. They kept me informed throughout the process, right up until the day of the installation.

The engineers were friendly and did a great job. However, there were a couple of leaks on the radiators. An engineer was promptly sent back out to fix them. The reason for the leaking was that they changed the pipework to plastic, but they did not replace the push fits to the existing pipework at the rear of the radiators.

Also, the main radiator in the lounge has a large scratch. I’m still waiting for this to be replaced. Hopefully, they will contact me soon around this.

The engineers did not explain the controls to me; they simply stated that they were set up at a 50° flow temperature. Unfortunately, the support team was not very helpful in explaining how the system actually worked. I had to rely on YouTube videos to understand how to set it up efficiently.

All paperwork was received.

I also attempted to set up a service plan, but I never received the pricing information or the email that was promised. I am quite disappointed with this aspect of the service.

I also called multiple times just to obtain support to determine why my hot water was coming on all the time. In the end, I managed to find an article that showed me what I was doing incorrectly.

However, I never received a call back. That is why I have not given you a 5-star review.

Improvements could be made to the after-care team.

This aspect of your business is so disappointing.

Had a problem with Air source heating Martin sent Joe to sort it out all fixed. Joe was very helpful and knowledgeable thanks

They offer good sales, but the installation process is disappointing. After the installation, they left behind cigarette butts, food waste, and screws in my home. When I brought it up, they expected me to clean it up myself.

While we had some issues, PHS answered our request for help in re-establishing the use of two radiators. Their employee, Allan did not begrudge the time spent in doing a thorough and comprehensive check and rebalancing of the heating system throughout the house. Thank you for the service provided and for Allan's work.

After seven years of constant comfort our system went down on boxing day, plunging is into icy conditions with a house full of guests. The out of hours technician (Martin) talked me through how to get the system up and running to provide us with hot water, and after a bit of difficulty reaching him the following day we identified and put in a temporary fix, thanks to his remote support. He followed up with me later that night and again the following day. I cannot praise the service highly enough.

Dan the electrician came and took photos of work done by Billy and Curtis. He was obliging and courteous and showed us the extra programming for the storage heaters, well done Dan.

The system works great just as we were told it would. The guys that installed it did on a freezing day thick snow and howling wind. Just had a couple of issues but they came back later and put them right. I would recommend the Company and will do so if any body inquiries. Thanks guys

Booked a Service on my late Brothers Heat Pump and paid up front for the service to take place 2nd September and took the day off work, engineer arrived but had never worked on the Make/model before and couldn't sort an Error code so didn't want to do half a service and left said office would be in touch to re-book. no communication with office until i made contact, another day off for Daikin attended to sort Error code all good second Appointment made Friday 11/10/24 another day off work engineer again un familiar with my system had to make some phone calls 45 mins later informed me he needed access to gas metre showed him where meter was said there wasn't enough access and id need to take out the fitted cupboards and work service? i told him that wasn't possible so he left again no service so today i contacted PHS and asked for a refund which i was told wasn't happening because they had been out and i in there words refused to let him service my system? why would anyone do that when i had taken the day off work and the engineer was there?

Did everything they said would be done, arrived when they said they would. The whole process from being to end was excellent. The lads that did the work were faultless, friendly and very hard working. Left or property clean and tidied up after the work done. Impressive.

Extremely helpful before during and after, from sale to fitting team to after sales and monitoring.

Installation as agreed - scaffolding delivered day 1, completion day 2: what more can you ask?

Initial problems with email communications, the team who came to install the solar panels and battery inverter unit, needed batteries for cordless tools charging, smoked on the drive so my house smelt, didn’t clear up the mess from the install - unit was faulty and had to be replaced a week later.
The scaffolding had to stay in place until the job was done, resulting in marking and damage to brand new tiles in garden. Also when fitting the solar panels, the rubbish was just left all over the top end of the garden.
The whole experience was poor and I don’t feel confident going forward.

From the initial discussion through to completion everyone I came into contact with took the time to understand what I was looking to achieve from my solar installation and recommended a sensible amount of kit without over - specifying for my needs.
The installation team arrived on time and despite a blustery day installed the panels quickly without any fuss. The whole installation is very neat, the wiring secure and tidy and any mess was cleared away.
I received all the certification and warranties etc shortly after installation and was contacted twice to enable me to set up the system app to understand how everything works.
Everyone I have come into contact with has been very helpful and knowledgeable and nothing has been too much trouble.
I have no hesitation in recommending this company to anyone contemplating having a solar system installation.

Following a very productive meeting with Adam Fox I decided to go with project heating solutions who managed to save me a small fortune.

I am very grateful to Adam who went above and beyond in obtaining me an excellent deal and to project heating solutions who installed the system on Wednesday in a matter of hours and the guys that did in knew what they were doing.

Mostly good and efficient but finishing quality of exterior coving was poor. Cleaning up after interior was not great.

Surveying not very good. He went up to the loft, said everything would fit in ok. When the lads fitting it came, they told me it wouldn’t go up there. It had to be fitted in the cellar. Not sure what you paid for the survey but I would get your money back. Apart from that everything else was done well. For the fitting, scaffolding etc I would give 5 stars!!

40 year old boiler and 6 radiators out and new boiler 12 new radiators in took just one day! Electician set up new boiler next day .

Got to decorate now but in was ready anyway
A lot of paperwork but worth it in the end as this took nearly 6 months to get the ok for this to get funds from the Eco 4 upgrades scheme a few sleepless nights wondering if we were going to get charged for all this but in the end we didnt so was worth it! yes

Appointment as booked ,great communication .Service was carried out very thoroughly thankyou

The installation was quick and caused us very little disruption. The installers were efficient and considerate.
The whole job took 2 days.
Afterwards it was checked carefully.
I was very impressed.

Customer service is brilliant.
Fitters are excellent, polite, cleaned up and professional