My wife and I have used RCI bank for a number of years during which time we have enjoyed the benefit of competitive savings rates. On the occasions we have needed to contact them we have found thei... Voir plus
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Lisez les avis des autres
Scott was SO helpful kind and patient I can’t recommend RCI Customer service enough. I’m not very IT competent but he explained and talked me through everything. Also I was put through quickly.
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Fast and effective service through the app. Contacted well ahead of my maturity time and easy to move money fund to accounts of my choosing.
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Oh my goodness what a rubbish bank! Please note everyone - close your accounts down and empty them. Take your money elsewhere, every other bank works more SIMPLY than RCI does. Changing your nomina... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Coordonnées de contact
Watford, Royaume-Uni
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4,4
Excellent
765 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and effective service through the…
Fast and effective service through the app. Contacted well ahead of my maturity time and easy to move money fund to accounts of my choosing.
13 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Hazel, Thank you for sharing your experience. We’re pleased to hear that you found our app fast and effective, and that the process around your maturity was clearly communicated and easy to manage.
So straightforward
It is always a pleasure to deal with RCI. Everything is so easy and they never make a mistake.
17 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Stuart, Thank you for your feedback. We’re really pleased to hear that you enjoy dealing with RCI Bank and that you’ve found everything easy and well managed.
One star is one too many
I have to give them one star it is the minimum, one more than they should get. Do not return phone calls on seven occaisions, hide behind and blame Head Office with no reason given. A bank to be avoided.
16 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Martin, Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.
Fantastic service
Scott was SO helpful kind and patient I can’t recommend RCI Customer service enough. I’m not very IT competent but he explained and talked me through everything. Also I was put through quickly.
16 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Mr James, Thank you for your feedback. We’re delighted to hear that Scott was kind, patient, and took the time to talk you through everything. It’s great to know you got through quickly and felt well supported — we’ll be sure to pass on your thanks.
Outstanding
My wife and I have used RCI bank for a number of years during which time we have enjoyed the benefit of competitive savings rates.
On the occasions we have needed to contact them we have found their staff to be exceptionally courteous, helpful and knowledgeable.
The RCI web site makes on line banking refreshingly simple and straight forward.
A pleasure to deal with and have no hesitation in recommending them to others.
15 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Barry, Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve enjoyed competitive savings rates over the years and that our customer service team has been helpful and knowledgeable when you’ve needed support. It’s also great to know that you find our website straightforward and easy to use.
Excellent service
Excellent service, and calls answered quickly by friendly knowledgeable employees . The Freedom Savings account pays worthwhile interest and has easy access. Fixed term savings accounts usually offer some of the highest interest available.
13 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Margaret, Thank you for your review. We’re pleased to hear you’ve received friendly, efficient service and that you’re enjoying the flexibility and competitive rates of our Freedom and fixed term savings accounts. We really appreciate your feedback.
perfect investment
2 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Mike, Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with us has been a positive one. Have a lovely day.
Outstanding Financial Institution
Competitive. Excellent web-site. Extraordinarily helpful, courteous and professional staff. All-in-all an outstanding financial institution. Highly recommended.
2 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Frank, Thank you for your feedback. We’re delighted you had such a positive experience with our website and team, and we appreciate your recommendation.
Opening a savings account and transferring funds into it
The process of opening a savings and an ISA account was very efficient and straightforward. The only problem I had related to transferring the funds from my nominated account to the savings and ISA account in chunks of £2000! My nominated account only allows transfers of £2000 at a time. It would have been useful to have been able to make an electronic transfer for the entire amount from my nominated account to the ICI savings account.
12 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Sepideh, Thank you for your feedback. We’re pleased to hear that opening your savings and ISA accounts was straightforward and efficient.
Really simple to use app
Really simple to use app. Good interest rates. Highly recommended.
1 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Kevin, Thank you for your recommendation. We’re pleased to hear you’re enjoying the app and our interest rates.
We've banked with RCI for several years…
We've banked with RCI for several years and have always been happy with the service provided.
1 avril 2026
Avis spontané
Réponse : RCI Bank
Hi Archie, Thank you for your continued trust in RCI Bank. We’re delighted to hear that you’ve been happy with our service over the years and really appreciate your loyalty.
An easy transfer in of my savings and…
An easy transfer in of my savings and cash Isa . Extremely clear correspondence and the customer service is second to none!
31 mars 2026
Avis spontané
Réponse : RCI Bank
Hi, Thank you for your feedback. We’re really pleased to hear that transferring your savings and Cash ISA was easy and that you are satisfied with our correspondence and customer service.
Opened a 12mth fixed rate bond
Opened a 12mth fixed rate bond, very easy , happy with interest rate. Would definitely recommend RCİ bank.
20 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Susan, Thank you for your recommendation. We’re delighted to hear that opening your 12‑month fixed rate bond was easy and that you’re happy with the interest rate. We really appreciate you choosing RCI Bank.
Easy to open and decent interest rate
Easy to open and decent interest rate. What more would you want.
27 mars 2026
Avis spontané
Réponse : RCI Bank
Thank you for your feedback. We’re pleased to hear you found the account easy to open and the interest rate competitive. Have a lovely day
Very easy to do business with RCI
Very easy to do business with RCI - competitive interest rates and slick service / website make a very good proposition.
26 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Maeve, Thank you for your great feedback. We’re glad to hear you value our competitive interest rates and appreciate the quality of our service and website.
Clear communication and excellent customer service
I can’t praise RCI highly enough. I found setting up a savings account very straightforward. Their communication is excellent and the information they send is clear and easy to understand. Customer service is first class and it is very easy to get in touch with RCI. When I recently had a query about my savings I got a response in a very short period of time. I recently downloaded the RCI app and this lets me access my account information even more easily. I just wish RCI offered a current account because I would swap to them immediately (the bank I am currently with is virtually impossible to get in touch with unless you prefer to interact with a bot rather than a human being).
31 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Karen, Thank you for your kind feedback. We’re delighted to hear that setting up your savings account was straightforward and that our communication, customer service, and app have made managing your savings easy. Have a lovely day
Simple way to invest with a good…
Simple way to invest with a good return,
Straight forward to have interest paid back
30 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Robin, Thank you for your feedback. We're really pleased to hear you’ve found investing with us simple and straightforward, and that you’re happy with how your interest is paid.
Good clear website/app
Good clear website/app, and simple to use. I have had no problems to resolve, so cannot comment on customer service. Very happy with product.
16 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Mr Birch, Thank you so much for taking the time to share your feedback! We’re glad to hear that you find our website/app clear and easy to use.
WITHDRAWAL QUERY
I telephoned RCI and the call was answered without delay. I was ringing to seek reassurance that all was well re a planned withdrawal. I spoke to David who was very helpful and he clarified everything for me.
It was a very pleasant conversation
9 mars 2026
Avis spontané
Réponse : RCI Bank
Hi Andrew, Thank you for taking the time to share your experience with us. We’re really pleased to hear that your call was answered promptly and that David was able to provide the reassurance you needed regarding your planned withdrawal. Have a great day
Good end to end process
Good process from beginning to end. From opening the account to depositing funds everything went smoothly.
25 février 2026
Avis spontané
Réponse : RCI Bank
Hi Alan, Thank you for your feedback. We're glad to hear that opening your account and making a deposit went smoothly. Have a great day.
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