RCI Bank Avis 

Recently opened another fixed term account with RCI following previous positive experience. Competitive rate and very easy opening process. Very good communication. Transfer of funds very efficient and particularly appreciate receiving message confirming receipt of each deposit. All good.

The password I selected was rejected with 'you have not complied with the rules ' . I had to phone up to ask what was going on. I was told I can't use the characters'rci' in my password. No where does it say this is prohibited. Poor communication.

It was easy to open the account and the deposits I made were acknowledged quickly. So far, very good!

Easy process to transfer ISA. Good communication and rates. Recommended.

Simple to use web site, with confirmation email of actions taken

Very clear instructions for what I wished to do. Notifications in good time and very clear.

The RCI bank representative I spoke to was extremely professional and helpful. It was easy to speak to a person instead of automated voice.

RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Service is very good, it seems you like to care for your customers.

Very good service just to secure password to remember to login But operator was very helpful helping me

Like a few others I too am very annoyed with RCI.
I have held 3 previous accounts with them 2016-18, 2023-23, 07/23-04/24
I opened a new account 01/06/26. Set up bank payment reference but my bank said it was not verified. I took a chance and sent £1,000, straight away I got message back from RCI received £1000 so I sent another £49,000 received message back received. Day after another £50,000.
Next day, I receive a letter from RCI saying I have a balance 'above-average level and we are keen to understand the source of this money before we approve the transactions ' - What a bloody cheek ?
I complied and sent details of source of first £50k- not good enough, send source of the other £50k I did- not good enough because it did not show where it was 12 months ago - send copies of bank statements etc.

Enough is enough, phoned them conveyed my displeasure and told them to ring to sort out, send final letter to confirm so that I may proceed to ombudsman. This, I was told will take 5-15 days
I want them to keep my money for 12 months at the agreed rate of interest, compensate me for my time in twice gathering and sending information plus compensation for the implied accusation of being a 'money launderer' failure to do so will result in an ombudsman investigation (I think that costs them £750)

I did think that RCI was a sensible bank but having given you the full and accurate story, make your own judgement and be ready for same treatment.

I applied for a new a/c 18 MAY 2026 - STILL NOT OPENED.
Application Ref# 962072842
I have provided all information required for security checks, bank statements etc including explanations to any queries.
I have received the SAME automated replies multiple times saying 'we need XYZ'; I've replied multiple times explaining I have done it, re-sending as needed etc..
I've received a couple of 'human replies' promising progress....but NOTHING gets progressed.
Supposedly a letter was posted to me a week ago...still nothing received.
Asked for it to be escalated to a Manager - NOT possible.
Now saying 'we're v. busy'...well of course, I'm now at the BOTTOM of a month's worth of application requests!
Currently I cannot recommend....although I do still live in hope of a 'real human response and FAST resolution' please... OR be honest RCI & tell me you do NOT want me/my money.

I decided to place some money in a two year fixed rate bond and searched for the best interest rate. RCI Bank was offering the best rate at the time so I checked that the Financial Compensation Scheme applied, which of course it did. So I opened a fixed rate bond with RCI. Online or telephone help was readily available and I was very impressed - touchingly so, actually - by the whole procedure where - very rightly - the emphasis was on absolute security. I would heartily recommend RCI Bank to anyone.

I have never had an issue before but the website has been down today with no advanced warning

Easy to put money into a 2 year isa , forms simple and chose this company because of their interest rate .

This was our second time setting up a savings account. It was very easy as RCi already had our details. There was one small confusion about the payee account number. The payee in our list needed to be deleted before the details for the new account could be entered. As with all our other phone calls, there was no long wait. The customer support person recognized the problem right away and told me what to do. It worked perfectly. We are very happy to have found RCi Bank.

Already hold one bond with them, no problems. So opened another bond. Risk being mine, as they have >£120k of my money. After receipt of funding for the new bond, I received a letter by mail asking for more information. This left me feeling like a financial criminal, but reluctantly completed and returned their form…I had already invested time and effort opening this second bond. Blow me, I had assumed that was it, no, another letter arrives in the mail, they want MORE information. Too laborious (and nosy) for me, never had to endure this with any other bank, including for higher investments. Have now requested a refund by telephone, no-one available who could discuss my position, had no choice but to leave a message to be passed on, just hoping I will receive my rightful monies without unnecessary delay.

Now via TrustPilot RCI are asking for my contact details… this really shouldn't be necessary. You have my details and I am awaiting my refund.

One of the best interest. My cash ISA were transferred very smoothly in a week time. But for my wife cash ISA transfer it took about a month after several messages to both banks unfortunately. Mixed feelings.

Never done an isa before, I found this very easy with RCI Bank. Information was very good and very clear

Great communication whilst opening account,no issues at all,as

I have been an internet customer with RCI for 3 years. I find there portal straightfoward to use and interest rates competetive. I have had no issues