Royal London Mutual Insurance Society Limited Avis 

Martin was helpful and patient in explaining how to withdraw a lump sum from my pension. It's a complicated process and Martin explained it all clearly so that I could understand the process. And it is so good to talk to a person rather than some chat bot or online process that other service providers claim make the process "faster" or "easier" - they don't! Thank you Martin!

execution of change to income drawdown amount was smooth with app.

The email notifying me of the change could not be read on phone as it did not permit landscape so the right hand part of the message not seen

Really straightforward to do what I needed to do, with good comprehensive information and illustrations.

phone call was handled well. queries were addressed well.

I contacted Royal London because I needed help changing the arrangements for my pension, and I was very impressed with the support I received. Iain Bather was extremely helpful, patient, and clear throughout the conversation. He took the time to make sure I fully understood the process, what changes were being made, and what would happen next. The whole experience was reassuring and straightforward, and I really appreciated the excellent customer service.

Nicole Regan was very helpful and did a great job

Explanation and quick

Alison Ashton was extremely efficient and dealt with my withdrawal request quickly and with the minimum of fuss.
She had a very friendly and personable manner and was a credit to your company.

Jacob was very professional, clear and friendly. he dealt with my request efficiently and I felt at ease, thank you

THE COMPANY HAS SENT ME A LETTER CANCELING MY LIFE INSURANCE POLICY OUT OF THE BLUE AND FOR NO REASON STATED. NOT A HAPPY PERSON HAVE BEEN PAYING IN FOR YEARS

Alison explained in a clear and accurate manner my options going forward. She made me feel relaxed which was good.

I spoke to a gentleman called Tom Dale this morning who was so kind and patient with me. He made everything so easy and stress free I cannot thank him enough. Glad I am with this company.

First class service from Kate Erturkof Royal London she was very patient and clear and made the whole experience enjoyable .

A very polite person a pleasure to speak to and very informative and answers all my questions also informed me of things I had not thought of
An asset to your company

Rachel Mannion Was great and actioned immediately. Thank you

Each and every person I have spoken to from the RL team has been so kind and helpful. They have made what was a daunting process to me easy and understandable. Thank you.

Kate Ertuck was friendly, informative and professional. She answered all my questions clearly.

A simple change of address has turned into an administrative nightmare that has been going on for over 3 months (and still counting). They take over a week to answer any email (and they then have the cheek to request an answer within 7 days), they have refused all my proofs of address, their automated messages seem to be convoluted on purpose, and to top it off they are now blocking the transfer of my pension pot to another provider. Avoid at all cost and save yourself a headache.

My Dad had a insurance policy which paid every year on his birthday, 6 days before his 86th birthday he passed away , now they want the money back ... Terrible they couldn't just cancel it after has a mark of respect seeing has how close to the death it was 💔

Thorough and helpful